How to recover data from Promise Vess 1740 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

Promise Vess 1740 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Vess 1740.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can storage tiering or caching strategies impact data availability and potential loss on NAS Promise Vess 1740 devices?

Storage tiering and caching strategies can have a significant impact on data availability and potential loss on NAS Promise Vess 1740 devices. Here are some ways these strategies can affect data:

  1. Improved Data Availability: Storage tiering allows data to be dynamically moved between different tiers of storage based on its usage patterns. By automatically moving frequently accessed data to faster storage tiers (such as SSDs) and less frequently accessed data to slower tiers (such as HDDs), storage tiering ensures that frequently accessed data is readily available, improving data availability.
  2. Reduced Potential Data Loss: Caching strategies, such as read and write caching, can help improve performance by temporarily storing frequently accessed data in faster cache memory. This reduces the need to retrieve data from slower storage media, reducing latency. In the event of a storage failure, if data is already cached, it can be quickly retrieved, minimizing potential data loss.
  3. Redundancy and Data Protection: Some storage tiering and caching strategies, especially those implemented in RAID configurations, provide data redundancy and protection against potential data loss. RAID levels like RAID 1, RAID 5, or RAID 6 can be used to create redundant copies of data across multiple drives, ensuring that even if a drive fails, the data remains accessible and intact.

However, it's important to note that while these strategies can improve data availability and reduce potential loss, they do not provide complete data protection. Other measures like regular backups, disaster recovery plans, and data replication should also be considered to ensure comprehensive data protection and availability.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Vess 1740 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise Vess 1740. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Vess 1740 has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

Where are user’s files stored?

The Promise Vess 1740 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3) #

  • If you want to ask a question about data recovery, from NAS Vess 1740, feel free to leave a comment!

  • Abe Barnardiston 7.09.2023 15:42 #

    Can data recovery from a NAS Promise Vess 1740 device be done if the device is showing signs of network congestion or bandwidth issues?

    • Hetman Software 7.09.2023 17:00 #

      Yes, data recovery from a NAS Promise Vess 1740 device can still be possible even if the device is experiencing network congestion or bandwidth issues. However, the process may be slower and more challenging due to the limitations imposed by the network congestion.

      In such cases, it is recommended to follow these steps:

      1. Troubleshoot the network congestion or bandwidth issues to improve the device's performance. This may involve optimizing the network settings, upgrading network equipment, or resolving any network-related problems.
      2. If the device is still accessible but slow, attempt to recover the data by copying it to another storage device or computer. This can be done by connecting directly to the NAS device using Ethernet or USB connections, if available.
      3. If the device is completely inaccessible or the data recovery process is unsuccessful, it is advisable to seek professional assistance from a data recovery service provider. They have specialized tools and expertise to handle complex data recovery scenarios, including network-related issues.

      Remember to always back up your important data regularly to prevent data loss and minimize the impact of any unforeseen issues.

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

How does the NAS Promise Vess 1740 support a smart home system?

The NAS Promise Vess 1740 can support a smart home system in multiple ways:

  1. Storage and Backup: The Vess 1740 provides a large storage capacity, allowing you to store and backup data from various smart home devices such as security cameras, smart thermostats, and home automation systems. This ensures that your data is securely stored and easily accessible.
  2. Centralized Control: The Vess 1740 can act as a centralized control hub for your smart home system. It can integrate with different smart home protocols like Zigbee, Z-Wave, or Wi-Fi, allowing you to control and manage all your smart devices from a single interface or app.
  3. Media Streaming: The Vess 1740 can also serve as a media server for your smart home entertainment system. You can store and stream movies, music, and other media content to multiple devices within your smart home network, providing a seamless entertainment experience.
  4. Remote Access: With the Vess 1740, you can remotely access and control your smart home system from anywhere using a mobile app or web interface. This enables you to monitor security cameras, adjust thermostat settings, or control other smart devices even when you are away from home.
  5. Data Security: The Vess 1740 offers advanced data protection features like RAID configurations, snapshot backups, and encryption. This ensures the security and integrity of your smart home system data, protecting it from potential threats or data loss.

Overall, the NAS Promise Vess 1740 provides the necessary storage, control, and security features to support and enhance the functionality of a smart home system.

What are the key features and capabilities of the NAS Promise Vess 1740 that make it suitable for a smart home setup?

The NAS Promise Vess 1740 is a Network Attached Storage (NAS) device that offers several key features and capabilities that make it suitable for a smart home setup. These include:

  1. High Storage Capacity: The Vess 1740 provides ample storage capacity, allowing you to store large amounts of data, such as video surveillance footage, media files, and backups from various smart home devices.
  2. Scalability: The device is designed to be easily expandable, allowing you to add additional storage capacity as your smart home setup grows. This ensures that you have enough storage space to accommodate the increasing amount of data generated by your devices.
  3. Data Protection: The Vess 1740 incorporates advanced data protection features, such as RAID (Redundant Array of Independent Disks) technology, which helps protect your data from drive failures. It also supports snapshot technology, which enables you to take point-in-time snapshots of your data, providing an additional layer of data protection.
  4. High Performance: The device is equipped with powerful hardware components, including a multi-core processor and ample memory, enabling it to handle the demands of a smart home setup. It can efficiently handle data-intensive tasks, such as streaming high-definition video or accessing multiple devices simultaneously.
  5. Remote Access and Sharing: The Vess 1740 supports remote access, allowing you to access your smart home data and media files from anywhere using a secure internet connection. It also enables easy file sharing and collaboration among different devices within your smart home network.
  6. Integration with Smart Home Systems: The Vess 1740 is compatible with various smart home systems and protocols, making it easy to integrate into your existing setup. It can seamlessly work with devices like IP cameras, smart hubs, voice assistants, and automation systems, providing centralized storage and management for your smart home data.
  7. Energy Efficiency: The device is designed with energy-saving features, such as power management settings and disk spin-down, which help reduce power consumption and minimize the environmental impact of your smart home setup.

Overall, the NAS Promise Vess 1740 offers the necessary storage capacity, performance, data protection, and integration capabilities required for a smart home setup, making it a suitable choice for managing and storing data from various smart devices.

Can you provide examples of how the NAS Promise Vess 1740 enhances the functionality and security of a smart home system?

The NAS Promise Vess 1740 can enhance the functionality and security of a smart home system in several ways. Here are a few examples:

  1. Centralized Storage: The Vess 1740 provides a centralized storage solution for all smart home devices, such as security cameras, smart locks, and thermostats. It allows homeowners to store and access data from multiple devices in one place, making it easier to manage and monitor their smart home system.
  2. Data Backup and Recovery: The Vess 1740 offers data backup and recovery capabilities, ensuring that all smart home data is securely backed up in case of system failures or accidental data loss. This feature provides peace of mind to homeowners, knowing that their valuable smart home data is protected.
  3. Video Surveillance Management: With its robust storage capacity, the Vess 1740 can handle large amounts of video surveillance footage from multiple cameras. It supports advanced video management software, enabling homeowners to efficiently manage and analyze video feeds, set up motion detection, and create customized recording schedules.
  4. Secure Remote Access: The Vess 1740 allows homeowners to securely access their smart home system remotely. By setting up a Virtual Private Network (VPN), users can remotely connect to their NAS device and control their smart home devices, ensuring that only authorized individuals can access and control the system.
  5. User Access Control: The Vess 1740 offers user access control features, allowing homeowners to define different levels of access for family members, guests, or service providers. This ensures that only authorized individuals can access and control specific smart home devices, enhancing the overall security of the system.
  6. Integration with Smart Home Platforms: The Vess 1740 can integrate with various smart home platforms, such as Apple HomeKit or Google Assistant, providing seamless connectivity and interoperability between different smart devices. This integration enhances the functionality and convenience of the smart home system, allowing homeowners to control and automate different devices from a single interface.

Overall, the NAS Promise Vess 1740 enhances the functionality and security of a smart home system by providing centralized storage, data backup and recovery, video surveillance management, secure remote access, user access control, and integration with smart home platforms.