How to recover data from Digiever DS-324128-RM Pro+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Digiever DS-324128-RM Pro+

Digiever DS-324128-RM Pro+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DS-324128-RM Pro+.

How to recover data from NAS Digiever DS-324128-RM Pro+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Digiever also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can power outages or surges affect data stored in NAS Digiever DS-324128-RM Pro+ devices?

Yes, power outages or surges can potentially affect data stored in NAS Digiever DS-324128-RM Pro+ devices. During a power outage, if the NAS device is not connected to an uninterruptible power supply (UPS), it may shut down abruptly, leading to potential data corruption or loss. Power surges can also damage the internal components of the NAS device, including the hard drives where the data is stored.

To mitigate these risks, it is recommended to connect the NAS device to a UPS to ensure a graceful shutdown during a power outage and protect it from power surges. Additionally, implementing a backup strategy, such as regularly backing up the data to an offsite location or using redundant storage configurations, can help minimize the impact of any potential data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DS-324128-RM Pro+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Digiever DS-324128-RM Pro+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Digiever

How to recover data from a Digiever

DS-324128-RM Pro+ has 32 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Digiever DS-324128-RM Pro+ network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DS-324128-RM Pro+, feel free to leave a comment!
  • Sydney Hill
    Sydney Hill 23.08.2023 08:44 #
    Is it possible to recover data from a NAS Digiever DS-324128-RM Pro+ device that has been affected by a network attack or intrusion?
    • Hetman Software
      Hetman Software 23.08.2023 08:59 #

      Recovering data from a NAS device that has been affected by a network attack or intrusion is possible, but it depends on the extent of the damage and the specific circumstances of the attack. Here are a few steps you can take to attempt data recovery:

      1. Disconnect the affected NAS device from the network: This will prevent further damage and minimize the risk of the attack spreading.
      2. Assess the extent of the damage: Determine the nature of the attack and the impact it has had on the NAS device. This may require the assistance of a cybersecurity professional.
      3. Restore from backups: If you have regular backups of your data stored on a separate device or offsite, you can restore the data to a new NAS device once the network is secure.
      4. Seek professional assistance: If you don't have backups or if the backups are also compromised, it may be necessary to consult with a data recovery specialist. They have the expertise and tools to recover data from compromised devices, even in cases of network attacks.

      It's important to note that the success of data recovery depends on various factors, such as the severity of the attack, the effectiveness of security measures in place, and the availability of backups. Prevention measures, such as regularly updating firmware, using strong passwords, and implementing appropriate security protocols, can help mitigate the risk of network attacks and minimize the impact on your data.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the recommended steps for connecting a NAS Digiever DS-324128-RM Pro+ to a home network?

    To connect a NAS Digiever DS-324128-RM Pro+ to a home network, follow these recommended steps:

    1. Set up the NAS hardware: Ensure that the NAS device is properly powered and connected to the network router using an Ethernet cable.
    2. Obtain the NAS IP address: Check the user manual or use a network scanning tool to find the IP address assigned to the NAS device by the router.
    3. Access the NAS web interface: Open a web browser on a computer connected to the same network and enter the NAS IP address in the address bar. Press Enter to access the NAS web interface.
    4. Configure network settings: Within the NAS web interface, go to the network settings section. Set the NAS to obtain an IP address automatically (DHCP) or assign a static IP address if desired. Ensure that the NAS is using the correct network gateway and DNS server addresses.
    5. Create user accounts: Set up user accounts on the NAS to control access and permissions. Create a username and password for each user with appropriate privileges.
    6. Create shared folders: Create shared folders on the NAS to store and organize files. Assign appropriate access permissions to each shared folder for different users or user groups.
    7. Enable services: Enable the desired services such as file sharing protocols (SMB/CIFS, NFS), FTP, or media streaming. Configure the settings for each service according to your requirements.
    8. Set up remote access (if needed): If you want to access the NAS remotely over the internet, configure remote access settings. This may involve configuring port forwarding on your router or using a dynamic DNS service.
    9. Test the connection: Verify that you can access the NAS shared folders from other devices on the home network. Ensure that file transfers and other services are functioning properly.
    10. Optional: Set up backups and additional features: Explore and configure additional features such as data backups, RAID configurations, surveillance camera integration, and other advanced settings as per your requirements.

    Note: It is recommended to refer to the user manual provided by Digiever for detailed instructions specific to the DS-324128-RM Pro+ model.

  • Are there any specific network requirements or settings that need to be configured for optimal connectivity with the NAS Digiever DS-324128-RM Pro+ in a home network?

    To ensure optimal connectivity with the Digiever DS-324128-RM Pro+ NAS in a home network, there are a few network requirements and settings that you should consider:

    1. Network Speed: The NAS supports Gigabit Ethernet, so it is recommended to have a Gigabit router or switch to achieve maximum performance.
    2. Static IP Address: Assign a static IP address to the NAS to avoid any IP conflicts and ensure consistent connectivity.
    3. Port Forwarding: If you want to access the NAS remotely over the internet, you may need to set up port forwarding on your router to allow external access to the NAS's web interface or other services.
    4. Quality of Service (QoS): If your home network has multiple devices competing for bandwidth, consider enabling QoS on your router to prioritize NAS traffic for better performance.
    5. Firewall Settings: Configure your router's firewall to allow incoming and outgoing traffic from the NAS. This ensures that the NAS can communicate with other devices on the network and access the internet if needed.
    6. DNS Settings: Configure the NAS with proper DNS server settings to ensure it can resolve domain names and access online services.
    7. Network Cables: Use high-quality Ethernet cables to connect the NAS to the router or switch. Cat 5e or Cat 6 cables are recommended for Gigabit connections.
    8. Network Switch: If you have multiple devices connected to your network and require high-speed data transfer between them and the NAS, consider using a Gigabit network switch to improve performance.

    It's worth noting that specific network requirements and settings may vary depending on your home network setup and the features you intend to use on the NAS. It's always recommended to consult the NAS manufacturer's documentation or support for detailed instructions tailored to your specific model.

  • Can the NAS Digiever DS-324128-RM Pro+ be accessed remotely over the internet, and if so, what are the necessary steps to set up remote access for home network users?

    Yes, the Digiever DS-324128-RM Pro+ NAS can be accessed remotely over the internet. To set up remote access for home network users, follow these steps:

    1. Connect the NAS to your home network and ensure it has internet access.
    2. Access the NAS administration interface using a web browser by entering its IP address into the address bar. The default IP address should be mentioned in the user manual.
    3. Log in to the administration interface using the default username and password provided in the user manual.
    4. In the administration interface, navigate to the network settings or remote access section.
    5. Enable remote access or remote management options. This may involve enabling services like FTP, SSH, or HTTP(S) depending on your requirements.
    6. Configure port forwarding on your home router to allow incoming connections to the NAS. Typically, you need to forward the relevant ports (e.g., 80 for HTTP) to the internal IP address of the NAS.
    7. Set up a dynamic DNS (DDNS) service if your home network has a dynamic IP address. This service will provide a domain name that will always point to your network, even if the IP address changes.
    8. Create user accounts with appropriate permissions to access the NAS remotely.
    9. Configure security settings such as firewall rules, SSL/TLS encryption, or VPN access to ensure secure remote access.
    10. Test the remote access by accessing the NAS using the external IP address or DDNS domain name from a device outside your home network.

    It is crucial to follow the NAS manufacturer's documentation and guidelines for remote access setup, as the steps may vary depending on the specific model and firmware version of the Digiever DS-324128-RM Pro+ NAS.

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