How to recover data from Digiever DS-4012 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Digiever DS-4012

Digiever DS-4012 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DS-4012.

How to recover data from NAS Digiever DS-4012

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Digiever also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How frequently should data be backed up to prevent loss on NAS Digiever DS-4012 devices?

To prevent loss of data on NAS Digiever DS-4012 devices, it is recommended to back up the data regularly. The frequency of backups depends on the importance of the data and the rate at which it is being updated or modified.

For critical data that is frequently changing, it is advisable to perform daily backups or even multiple backups throughout the day. This ensures that the most recent version of the data is always available in case of any unexpected issues or failures.

For less critical data that is not frequently updated, weekly or monthly backups may be sufficient. However, it is important to assess the value of the data and the impact of potential loss to determine the appropriate backup frequency.

In addition to regular backups, it is also recommended to test the backup process periodically to verify that the data can be successfully restored if needed.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DS-4012 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Digiever DS-4012. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Digiever

How to recover data from a Digiever

DS-4012 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Digiever DS-4012 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DS-4012, feel free to leave a comment!
  • Cyrus Chase
    Cyrus Chase 24.08.2023 12:51 #
    Can data recovery from a NAS Digiever DS-4012 device be performed if there are issues with the storage controller?
    • Hetman Software
      Hetman Software 24.08.2023 13:59 #

      Data recovery from a NAS Digiever DS-4012 device can be challenging if there are issues with the storage controller. The storage controller is responsible for managing the storage drives and data access, so if it is malfunctioning, it may prevent access to the data stored on the drives.

      In such cases, it is recommended to contact a professional data recovery service. They have specialized tools and expertise to deal with complex data recovery scenarios, including issues with storage controllers. They can assess the situation, diagnose the problem, and attempt to recover the data from the NAS device.

      It is important to note that data recovery from a faulty storage controller can be a time-consuming and expensive process. Therefore, it is crucial to have regular backups of important data to minimize the impact of such issues.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to remotely access files on the NAS Digiever DS-4012?

    To remotely access files on the NAS Digiever DS-4012, you can follow these necessary steps:

    1. Connect the NAS to your local network: Ensure that the NAS is properly connected to your local network using an Ethernet cable.
    2. Configure the network settings: Access the NAS administration interface by typing its IP address in a web browser. Login with the administrator credentials and configure the network settings, including IP address, subnet mask, gateway, and DNS server.
    3. Enable remote access: In the NAS administration interface, navigate to the remote access settings. Enable any necessary protocols like FTP, SMB, or NFS based on your requirements. Configure port forwarding on your router to forward the appropriate ports to the NAS's IP address.
    4. Set up user accounts and permissions: Create user accounts with appropriate permissions for accessing the files on the NAS. Assign read/write permissions to specific folders or shares as needed.
    5. Configure firewall settings: Ensure that your router or firewall allows incoming connections to the NAS on the configured ports. Set up any necessary port forwarding rules.
    6. Set up dynamic DNS (optional): If your ISP assigns a dynamic IP address to your network, consider setting up dynamic DNS (DDNS) to assign a domain name to your network. This allows you to access the NAS using a domain name instead of the changing IP address.
    7. Install and configure remote access software: Install the necessary software on your remote device (computer, smartphone, etc.) to access the NAS remotely. This could be a file explorer app, FTP client, or NAS-specific software provided by Digiever.
    8. Access the NAS remotely: Launch the remote access software on your device and enter the NAS's IP address or domain name. Authenticate with the user credentials you set up earlier. You should now be able to browse and access the files on the NAS remotely.

    Note: The exact steps may vary slightly depending on the firmware version of your Digiever DS-4012 NAS and the specific features it offers. It's recommended to consult the user manual or Digiever's support documentation for detailed instructions specific to your NAS model.

  • Can you explain the security measures in place to ensure safe access to files on the NAS Digiever DS-4012 from a remote location?

    The Digiever DS-4012 NAS (Network Attached Storage) device provides several security measures to ensure safe access to files from a remote location. Some of the key security features include:

    1. User Authentication: The DS-4012 supports various authentication methods such as username/password, LDAP, and Active Directory. This ensures that only authorized users can access the files remotely.
    2. Secure Network Protocols: The NAS supports secure network protocols like SSL/TLS for data encryption during transmission. This prevents unauthorized access or eavesdropping on the network.
    3. Access Control Lists (ACL): The DS-4012 allows administrators to set up access control lists, defining which users or groups have access to specific files or folders. This ensures that only authorized individuals can access sensitive data remotely.
    4. Firewall and IP Filtering: The NAS can be configured to restrict access based on IP addresses or IP ranges. This helps in preventing unauthorized access from unknown or suspicious sources.
    5. Two-Factor Authentication (2FA): The DS-4012 supports two-factor authentication, which adds an extra layer of security by requiring a second form of verification, such as a unique code generated on a mobile device, in addition to the username/password.
    6. Data Encryption: The NAS supports data encryption at rest, ensuring that the files stored on the device are encrypted and protected from unauthorized access, even if the physical device is stolen.
    7. Intrusion Detection and Prevention: The NAS may have built-in intrusion detection and prevention systems that monitor and block any suspicious activities or attempts to breach the system's security.
    8. Regular Firmware Updates: The manufacturer regularly releases firmware updates to address any security vulnerabilities or issues. It is essential to keep the NAS firmware up to date to ensure the latest security features are in place.

    It is important to note that while the DS-4012 NAS provides several security measures, it is crucial for users to follow best practices such as using strong passwords, regularly updating firmware, and implementing additional security measures like VPNs for secure remote access.

  • Are there any limitations or specific requirements for accessing files on the NAS Digiever DS-4012 remotely, such as network configurations or software compatibility?

    Yes, there are certain limitations and requirements for accessing files on the Digiever DS-4012 NAS remotely. Here are some key points to consider:

    1. Network Configuration: To access the NAS remotely, you need to ensure that the NAS is connected to a network with internet connectivity. The NAS should have a valid IP address and be accessible from outside the local network. This may require appropriate network configurations, such as port forwarding on the router.
    2. Dynamic DNS or Static IP: If your internet connection has a dynamic IP address, it is recommended to use a Dynamic DNS (DDNS) service. DDNS allows you to access the NAS using a domain name, even if the IP address changes. Alternatively, you can use a static IP address provided by your internet service provider.
    3. Port Forwarding: You may need to configure port forwarding on your router to allow remote access to the NAS. Typically, you need to forward ports like 80 (HTTP) and 443 (HTTPS) for web access, and ports like 5000 (HTTP) and 5001 (HTTPS) for file access. The specific ports may vary depending on the NAS configuration.
    4. Firewall Settings: Ensure that your firewall settings do not block the required ports for remote access. You may need to allow incoming connections on the necessary ports to enable remote file access.
    5. Software Compatibility: To access files on the Digiever DS-4012 remotely, you can use various methods such as web browsers, FTP clients, or Digiever's own software. Ensure that the software or application you plan to use is compatible with the NAS model and its firmware version.
    6. User Permissions and Authentication: Set up appropriate user permissions and authentication methods on the NAS to control remote access. This ensures that only authorized users can access the files remotely.

    It is recommended to refer to the Digiever DS-4012 NAS user manual or consult the Digiever support team for specific instructions and guidelines related to remote file access.

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