How to recover data from Digiever DS-8220-SRM Pro+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Digiever DS-8220-SRM Pro+

Digiever DS-8220-SRM Pro+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DS-8220-SRM Pro+.

How to recover data from NAS Digiever DS-8220-SRM Pro+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Digiever also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can elevation of privileges or compromised user accounts lead to data loss or unauthorized access on NAS Digiever DS-8220-SRM Pro+ devices?

Yes, elevation of privileges or compromised user accounts can potentially lead to data loss or unauthorized access on NAS Digiever DS-8220-SRM Pro+ devices. If an attacker gains elevated privileges or compromises a user account with administrative access, they may be able to bypass security measures or manipulate settings on the device, potentially resulting in data loss or unauthorized access to sensitive information stored on the NAS device. It is important to ensure that proper security measures, such as strong passwords, access controls, and regular firmware updates, are in place to mitigate these risks.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DS-8220-SRM Pro+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Digiever DS-8220-SRM Pro+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Digiever

How to recover data from a Digiever

DS-8220-SRM Pro+ has 8 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Digiever DS-8220-SRM Pro+ network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DS-8220-SRM Pro+, feel free to leave a comment!
  • Clay Rawlins
    Clay Rawlins 23.08.2023 20:45 #
    Is it possible to recover data from a NAS Digiever DS-8220-SRM Pro+ device that has been affected by a controller card failure or interface problem?
    • Hetman Software
      Hetman Software 23.08.2023 22:00 #

      Recovering data from a NAS device that has been affected by a controller card failure or interface problem can be challenging. However, it is possible to recover data in some cases. Here are a few steps you can try:

      1. Check for physical issues: Ensure that all cables are properly connected and there are no loose connections. Sometimes, a loose cable can cause the interface problem.
      2. Replace the controller card: If the controller card has failed, you may need to replace it with a new one. Consult the manufacturer or a professional technician to ensure compatibility and proper installation.
      3. Seek professional help: If the above steps do not work, it is recommended to contact a professional data recovery service. They have specialized tools and expertise to recover data from faulty NAS devices. However, keep in mind that professional data recovery services can be expensive.

      Remember to always have a backup of your important data to avoid such situations in the future.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Digiever DS-8220-SRM Pro+ function as an email server, and what features does it offer compared to traditional email servers?

    The NAS Digiever DS-8220-SRM Pro+ functions as an email server by providing a platform for hosting and managing email accounts and facilitating the exchange of emails within an organization. It offers several features compared to traditional email servers:

    1. All-in-one Solution: The DS-8220-SRM Pro+ combines the functionality of a Network Attached Storage (NAS) device with an email server. This integration allows for centralized storage and management of email data, reducing the need for separate hardware and simplifying the setup process.
    2. High Scalability: The DS-8220-SRM Pro+ supports a large number of email accounts, making it suitable for small to medium-sized businesses with growing email needs. It offers flexible storage options, allowing for easy expansion of storage capacity as the organization's email requirements increase.
    3. Enhanced Security: This NAS email server provides robust security features to protect sensitive email data. It supports SSL/TLS encryption for secure email communication and implements various authentication methods to prevent unauthorized access. Additionally, it offers anti-spam and anti-virus filters to minimize the risk of malicious emails.
    4. Webmail Interface: The DS-8220-SRM Pro+ includes a web-based interface that allows users to access their emails conveniently from any web browser. This eliminates the need for dedicated email client software and enables users to manage their emails, contacts, and calendars remotely.
    5. Collaboration Tools: The email server supports collaboration features like shared calendars, address books, and task management. These tools facilitate effective communication and coordination among team members, enhancing productivity within the organization.
    6. Backup and Recovery: The DS-8220-SRM Pro+ offers comprehensive backup and recovery options for email data. It allows for scheduled backups to external devices or cloud storage, ensuring data integrity and minimizing the risk of data loss.
    7. Integration with Other Applications: The email server can integrate with other business applications, such as customer relationship management (CRM) software or file-sharing platforms. This integration enables seamless data exchange and enhances workflow efficiency.

    Overall, the NAS Digiever DS-8220-SRM Pro+ provides a feature-rich email server solution that combines storage, security, scalability, and collaboration tools, offering a comprehensive and efficient platform for managing email communication within organizations.

  • What are the advantages and disadvantages of using the NAS Digiever DS-8220-SRM Pro+ as an email server compared to other dedicated email server solutions?

    Advantages of using the NAS Digiever DS-8220-SRM Pro+ as an email server compared to other dedicated email server solutions:

    1. Cost-effective: The NAS Digiever DS-8220-SRM Pro+ is a Network Attached Storage device that can be utilized as an email server. It eliminates the need for purchasing separate hardware for email server purposes, making it a cost-effective solution.
    2. Storage capacity: The DS-8220-SRM Pro+ offers ample storage capacity, allowing you to store a large number of email messages and attachments. This is especially beneficial for businesses that deal with a high volume of email communication.
    3. Data security: The NAS device provides built-in security features such as data encryption, access controls, and RAID configurations. This ensures the safety and confidentiality of your email data.
    4. Centralized management: The DS-8220-SRM Pro+ allows for centralized management of email accounts, making it easier to create, manage, and monitor email addresses for your organization.

    Disadvantages of using the NAS Digiever DS-8220-SRM Pro+ as an email server compared to other dedicated email server solutions:

    1. Limited email-specific features: The DS-8220-SRM Pro+ is primarily designed as a network storage device and may lack some advanced features found in dedicated email server solutions. It may not provide the same level of functionality and customization options as dedicated email servers.
    2. Scalability limitations: Although the DS-8220-SRM Pro+ offers significant storage capacity, it may have limitations when it comes to scaling up to accommodate rapidly growing email requirements. Dedicated email server solutions often provide more flexible scaling options.
    3. Reliability: While the DS-8220-SRM Pro+ is a reliable NAS device, it may not offer the same level of reliability and uptime as dedicated email server solutions. Dedicated servers are specifically designed to handle high email traffic and offer better redundancy and failover mechanisms.
    4. Support and updates: Dedicated email server solutions often come with dedicated support and regular updates to address security vulnerabilities and introduce new features. The DS-8220-SRM Pro+ may not receive the same level of support and updates for email server-specific requirements.

    Overall, using the NAS Digiever DS-8220-SRM Pro+ as an email server can be a viable option for small to medium-sized businesses looking for a cost-effective solution with sufficient storage capacity. However, for organizations with more advanced email server needs, dedicated email server solutions may offer a more comprehensive feature set, scalability, reliability, and support.

  • Can the NAS Digiever DS-8220-SRM Pro+ effectively handle a large number of email accounts and high email traffic, and what are the recommended specifications for optimal performance in this regard?

    The Digiever DS-8220-SRM Pro+ is a Network Attached Storage (NAS) device primarily designed for video surveillance storage and management. While it can handle email accounts and traffic to some extent, it may not be the most optimal solution for handling a large number of email accounts and high email traffic.

    The Digiever DS-8220-SRM Pro+ has the following specifications:

    • Processor: Intel Core i3 3.3GHz dual-core
    • Memory: 4GB DDR3 (expandable up to 16GB)
    • Network: 4 Gigabit Ethernet ports
    • Storage: Supports up to 8 hard drives (up to 64TB total capacity)

    To handle a large number of email accounts and high email traffic, a dedicated email server or email hosting service would be more appropriate. These solutions are specifically designed to handle the complexities and demands of email processing, storage, and delivery.

    If you still want to use the Digiever DS-8220-SRM Pro+ for email purposes, here are some recommendations for optimal performance:

    1. Upgrade the memory: Consider upgrading the memory to the maximum supported capacity (16GB) to ensure smoother operation when handling multiple email accounts and high traffic.
    2. Utilize RAID configuration: Configure the hard drives in a RAID configuration to improve performance, redundancy, and data protection.
    3. Optimize network settings: Ensure that the network settings are optimized for email traffic by prioritizing email traffic and allocating sufficient bandwidth.
    4. Regularly monitor and maintain the system: Keep an eye on system performance, disk usage, and network utilization. Regularly update the firmware and software to benefit from bug fixes and performance improvements.

    It is important to note that the Digiever DS-8220-SRM Pro+ is not specifically designed or optimized for email services. Therefore, it is recommended to consider a dedicated email server solution for optimal performance and reliability.

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