How to recover data from Digiever DS-8236-SRM Pro+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Digiever DS-8236-SRM Pro+

Digiever DS-8236-SRM Pro+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DS-8236-SRM Pro+.

How to recover data from NAS Digiever DS-8236-SRM Pro+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Digiever also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can device firmware rollback or downgrading impact data loss risks for NAS Digiever DS-8236-SRM Pro+ devices?

Rolling back or downgrading the firmware on a NAS device like the Digiever DS-8236-SRM Pro+ can potentially impact data loss risks. Here are a few factors to consider:

  1. Compatibility: Ensure that the firmware version you are rolling back to is compatible with your specific NAS model. Using an incompatible firmware version can lead to system instability or data corruption.
  2. Bug Fixes and Security Patches: Firmware updates often include bug fixes, performance improvements, and security patches. By rolling back to an older firmware version, you might reintroduce known vulnerabilities or issues that were previously resolved. This can increase the risk of data loss due to security breaches or system malfunctions.
  3. Data Corruption: In some cases, downgrading firmware can result in data corruption or loss. If the new firmware version introduced changes to the file system or data structure, reverting to an older version may not be compatible with the existing data. This can lead to data becoming inaccessible or corrupted.
  4. Backup: Regardless of firmware changes, maintaining regular backups of your NAS data is crucial. If any issues arise during a firmware rollback, having a recent backup ensures that you can restore your data without significant loss.

Before performing a firmware rollback or downgrade, it is recommended to consult the manufacturer's documentation, support channels, or seek assistance from their technical support team. They can provide specific guidance on the risks and steps involved in rolling back the firmware on your Digiever DS-8236-SRM Pro+ NAS device.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DS-8236-SRM Pro+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Digiever DS-8236-SRM Pro+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Digiever

How to recover data from a Digiever

DS-8236-SRM Pro+ has 8 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Digiever DS-8236-SRM Pro+ network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DS-8236-SRM Pro+, feel free to leave a comment!
  • Luther Eastwood
    Luther Eastwood 24.08.2023 00:49 #
    Is it possible to recover data from a NAS Digiever DS-8236-SRM Pro+ device that has been affected by a hardware RAID controller failure?
    • Hetman Software
      Hetman Software 24.08.2023 01:00 #

      Yes, it is possible to recover data from a NAS Digiever DS-8236-SRM Pro+ device that has been affected by a hardware RAID controller failure. However, the process of data recovery in such cases can be complex and may require professional assistance.

      Here are a few steps that can be taken to attempt data recovery from a NAS device with a failed RAID controller:

      1. Contact a professional data recovery service: It is recommended to seek the help of a professional data recovery service that specializes in RAID recovery. They have the expertise and specialized tools to handle such situations.
      2. Assess the extent of the failure: The data recovery service will assess the extent of the failure and determine if it is a hardware RAID controller failure or if there are any other underlying issues. They will also evaluate the condition of the drives and the RAID configuration.
      3. Repair or replace the RAID controller: If the RAID controller is the only component that has failed, the data recovery service may attempt to repair or replace it. This can involve sourcing an identical or compatible RAID controller and ensuring it is properly configured.
      4. Rebuild the RAID array: Once the RAID controller is repaired or replaced, the data recovery service will rebuild the RAID array. This process involves reconstructing the logical structure of the RAID and ensuring that all drives are functioning properly.
      5. Data extraction and recovery: After the RAID array is successfully rebuilt, the data recovery service will extract the data from the NAS device. They will then perform data recovery procedures to retrieve the lost or inaccessible data.

      It is important to note that data recovery from a failed RAID controller can be a complex and time-consuming process. It is always recommended to consult with a professional data recovery service to ensure the best chances of successful data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Digiever DS-8236-SRM Pro+ effectively serve as a backup solution for web hosting?

    The NAS Digiever DS-8236-SRM Pro+ can effectively serve as a backup solution for web hosting by providing several key features and functionalities:

    1. Data Storage: The NAS offers a large storage capacity, allowing web hosting providers to store and backup their website data, databases, and other important files.
    2. RAID Technology: The NAS supports RAID configurations, such as RAID 1, 5, 6, or 10, which provide data redundancy and protection against drive failures. This ensures that even if one or more drives fail, the data remains intact and accessible.
    3. Backup Software: The NAS comes with built-in backup software that enables scheduled backups of web hosting data. It allows users to define backup policies, set automatic backup schedules, and choose the specific files or folders to be backed up.
    4. Remote Replication: The NAS supports remote replication, which enables the backup data to be replicated to another NAS device located in a different physical location. This ensures an additional layer of data protection and disaster recovery capability.
    5. Snapshot Technology: The NAS utilizes snapshot technology, allowing users to take point-in-time snapshots of their data. This feature enables quick recovery of files or folders to a previous state in case of accidental deletions or modifications.
    6. Cloud Integration: The NAS supports integration with various cloud storage services, such as Amazon S3, Microsoft Azure, or Google Cloud Storage. This allows web hosting providers to create offsite backups in the cloud, providing an extra layer of data protection and accessibility.
    7. Scalability: The NAS is designed to be scalable, allowing web hosting providers to expand their storage capacity as their backup requirements grow. Additional hard drives can be easily added to the NAS, ensuring flexibility and future-proofing the backup solution.

    Overall, the NAS Digiever DS-8236-SRM Pro+ offers a comprehensive backup solution for web hosting providers, ensuring data protection, availability, and easy recovery in case of any data loss or system failures.

  • What are the key features and capabilities of the NAS Digiever DS-8236-SRM Pro+ that make it a reliable choice for web hosting backup?

    The Digiever DS-8236-SRM Pro+ is a Network Attached Storage (NAS) device that offers several key features and capabilities that make it a reliable choice for web hosting backup. These include:

    1. High Storage Capacity: The DS-8236-SRM Pro+ comes with a large storage capacity, allowing you to store a significant amount of backup data. It supports up to 36 hard drives, providing ample space for web hosting backup.
    2. RAID Support: This NAS device supports various RAID configurations, including RAID 0, 1, 5, 6, 10, 50, and 60. RAID technology enhances data protection and ensures data availability even in the event of drive failures.
    3. Data Protection and Redundancy: The DS-8236-SRM Pro+ offers advanced data protection features such as snapshot technology, which allows you to take point-in-time backups of your data. It also supports replication and backup to remote sites, ensuring redundancy and disaster recovery capabilities.
    4. High Performance: With a powerful Intel Xeon processor and up to 512GB of RAM, this NAS device delivers high performance for web hosting backup operations. It can handle large amounts of data and perform backups quickly and efficiently.
    5. Scalability: The DS-8236-SRM Pro+ is designed to be highly scalable, allowing you to expand your storage capacity as your web hosting backup needs grow. You can easily add additional hard drives or expand with expansion units to meet your increasing storage requirements.
    6. Advanced Management and Monitoring: The NAS device comes with a user-friendly web-based management interface that allows you to easily configure and monitor your backup operations. It provides detailed system information, performance monitoring, and alert notifications to ensure smooth and reliable backup processes.
    7. Data Security: The DS-8236-SRM Pro+ offers various security features, including AES 256-bit volume-based encryption, secure remote access, and IP access control. These features help protect your backup data from unauthorized access and ensure data confidentiality.
    8. Compatibility and Integration: The DS-8236-SRM Pro+ supports various backup software and protocols, making it compatible with popular web hosting backup solutions. It also integrates with existing IT infrastructure and can be seamlessly integrated into your web hosting environment.

    Overall, the Digiever DS-8236-SRM Pro+ provides a reliable and feature-rich solution for web hosting backup, offering high storage capacity, data protection, scalability, and advanced management capabilities.

  • How does the NAS Digiever DS-8236-SRM Pro+ ensure data security and integrity when used as a backup solution for web hosting?

    The NAS Digiever DS-8236-SRM Pro+ ensures data security and integrity in several ways when used as a backup solution for web hosting:

    1. RAID Protection: The DS-8236-SRM Pro+ supports various RAID configurations, such as RAID 1, 5, 6, and 10. RAID provides data redundancy by distributing data across multiple hard drives, ensuring that even if one drive fails, the data remains accessible and intact.
    2. Snapshot Technology: The NAS utilizes snapshot technology, which allows you to take point-in-time copies of your data. These snapshots can be scheduled at regular intervals or triggered manually. In case of data corruption or accidental deletion, you can easily restore your data from a previous snapshot, ensuring data integrity.
    3. Data Encryption: The DS-8236-SRM Pro+ supports AES 256-bit encryption, which encrypts the data stored on the NAS. This ensures that even if someone gains unauthorized access to the NAS, they won't be able to read the encrypted data without the encryption key.
    4. Access Control and User Privileges: The NAS allows you to set up user accounts and control access to specific folders or files. This ensures that only authorized users can access and modify the backup data, reducing the risk of data breaches or accidental deletions.
    5. Network Security: The DS-8236-SRM Pro+ supports various network security protocols, such as SSL/TLS encryption, IP blocking, and firewall settings. These measures protect the NAS from unauthorized access and ensure secure data transmission between the web hosting server and the NAS.
    6. Backup Verification: The NAS Digiever DS-8236-SRM Pro+ provides backup verification features, allowing you to verify the integrity of your backups. It compares the backed-up data with the original data, ensuring that the backup process was successful and the data is intact.

    By implementing these security measures, the NAS Digiever DS-8236-SRM Pro+ ensures data security, integrity, and availability for web hosting backup solutions.

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