- Why can’t ordinary software tools restore files from RAID?
- How to take hard disks out of the NAS and connect them to a PC?
Why can’t ordinary software tools restore files from RAID?
Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.
Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.
Various RAID levels store information in different ways. Additionally, manufacturers like Digiever also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.
Are there any recommended steps to take after detecting or suspecting data loss on a NAS Digiever DS-8572-SRM Pro+ device?
If you suspect or detect data loss on a NAS Digiever DS-8572-SRM Pro+ device, here are some recommended steps to take:
- Stay calm: It's crucial to remain composed and avoid making any hasty decisions that could potentially worsen the situation.
- Verify the issue: Double-check if the data loss is indeed occurring and confirm the extent of the loss. Ensure that the problem is not due to any temporary network or connectivity issues.
- Isolate the device: If possible, disconnect the NAS device from the network to prevent any further data loss or potential damage.
- Contact support: Reach out to Digiever's technical support team immediately to report the issue. They can provide guidance specific to your device and assist you in troubleshooting or recovering the lost data.
- Follow support instructions: Cooperate with the support team and follow their instructions carefully. They may ask you to provide system logs or perform certain diagnostic steps to identify the cause of the data loss.
- Backup verification: If you have a backup of your data, verify its integrity and ensure it is up to date. If necessary, restore the data from the backup onto the NAS device.
- Professional data recovery: If you don't have a backup or if the data loss is severe, you may need to consider professional data recovery services. Consult with experts who specialize in NAS data recovery to explore your options.
- Take preventive measures: Once the data loss issue is resolved, take steps to prevent future occurrences. Regularly backup your data, implement redundant storage systems, and ensure your NAS device is up to date with the latest firmware and security patches.
Remember, it's always advisable to consult with the manufacturer's support team or seek professional assistance in critical data loss situations.
How to take hard disks out of the NAS and connect them to a PC?
Although NAS DS-8572-SRM Pro+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:
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Turn off the storage and disconnect it from the power supply.
WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.
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Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.
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Make sure to mark each hard disk in accordance with how they were installed inside the NAS.
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Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.
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Restoring data with Hetman RAID Recovery
This program recovers data from damaged RAID arrays and is fully compatible with Digiever DS-8572-SRM Pro+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.
How to recover data from a Digiever
DS-8572-SRM Pro+ has 8 HDD slots, and it supports the following array types:
- RAID 0;
- RAID 1;
- RAID 5;
- RAID 6;
- RAID 50;
- RAID 60;
- JBOD;
NAS supports:
- exFAT, VFAT, FAT 12 / 16 / 32;
- NTFS / ReFS;
- APFS / HFS+;
- Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
- VMFS / HikvisionFS;
Safe recovery from disk images
This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:
- Overwriting during the recovery process;
- Loss resulting from bad sectors;
- User mistakes.
To create an image, do the following:
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Make sure that you have enough free space to save the image. The image file size usually equals the disk size.
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Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.
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When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.
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At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.
Where are user’s files stored?
The Digiever DS-8572-SRM Pro+ network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.
Comparison of software for RAID recovery
| Product | Operating system | License type | RAID controller support | Supported file systems | Virtual RAID controller support | Data recovery from damaged RAID | File preview |
|---|---|---|---|---|---|---|---|
| Hetman RAID Recovery | Windows | Paid | Yes, over 100 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
| DiskInternals RAID Recovery | Windows | Paid | Yes, over 100 controllers | FAT, NTFS, Ext2/3/4, HFS+ | No | Yes | Yes |
| R-Studio | Windows, Mac, Linux | Paid | Yes, over 200 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
| UFS Explorer RAID Recovery | Windows, Mac, Linux | Paid | Yes, over 1,000 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
| EaseUS Data Recovery | Windows | Paid | Yes, over 20 controllers | FAT, NTFS, Ext2/3/4, HFS+ | No | Yes | Yes |
| ReclaiMe Free RAID Recovery | Windows | Free | Yes, over 100 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
Yes, it is possible to recover data from a NAS Digiever DS-8572-SRM Pro+ device that has been affected by a hardware malfunction or component failure. However, the success of data recovery depends on the extent of the damage and the availability of specialized data recovery services.
In such cases, it is recommended to contact a professional data recovery service provider who specializes in NAS devices. They have the expertise and tools to diagnose the issue, repair or replace the faulty hardware components, and recover the data from the affected device.
It is important to note that attempting to recover data without proper knowledge and experience can potentially worsen the situation and lead to permanent data loss. Therefore, it is advisable to seek professional assistance for data recovery from a malfunctioning NAS device.