How to Choose Data Recovery Software for NAS Infortrend EonStor CS 3024G: Essential Guide

Has your NAS Infortrend EonStor CS 3024G suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

How to Choose Data Recovery Software for NAS Infortrend EonStor CS 3024G: Essential Guide

Infortrend EonStor CS 3024G NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an EonStor CS 3024G. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

How to Choose Data Recovery Software for NAS Infortrend EonStor CS 3024G: Essential Guide

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Infortrend often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can device firmware rollback or downgrading impact data loss risks for NAS Infortrend EonStor CS 3024G devices?

Rolling back or downgrading the firmware of a NAS device like the Infortrend EonStor CS 3024G can potentially increase the risk of data loss. Firmware updates often include bug fixes, security patches, and performance improvements, so reverting to an older version may reintroduce known issues or vulnerabilities.

However, the actual impact on data loss risks depends on various factors, including the specific firmware versions involved, the existing configuration and data on the NAS, and the rollback process itself. It is crucial to carefully consider the potential consequences and consult with the device manufacturer or technical support before attempting any firmware rollback.

To mitigate the risk of data loss, it is recommended to ensure you have a backup of all critical data before performing any firmware updates or downgrades. This way, even if something goes wrong during the process, you can restore your data from the backup. Additionally, following best practices for data management, such as regular backups, redundant storage, and proper security measures, can help minimize the impact of any potential data loss risks.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS EonStor CS 3024G can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Infortrend EonStor CS 3024G. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor CS 3024G has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Infortrend EonStor CS 3024G network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor CS 3024G, feel free to leave a comment!
  • Porter Midgley
    Porter Midgley 2.09.2023 18:43 #
    Is it possible to recover data from a NAS Infortrend EonStor CS 3024G device that has been affected by a controller failure or disk array problem?
    • Hetman Software
      Hetman Software 2.09.2023 18:59 #

      Yes, it is possible to recover data from a NAS Infortrend EonStor CS 3024G device that has been affected by a controller failure or disk array problem. However, the success of data recovery depends on the extent of the damage and the specific circumstances of the failure.

      In such cases, it is recommended to contact a professional data recovery service provider with expertise in NAS systems. They have the necessary tools, knowledge, and experience to diagnose the issue, repair the controller or disk array problem, and recover the data from the affected device.

      It is important to note that attempting DIY data recovery methods or inexperienced recovery attempts can potentially worsen the situation and lead to permanent data loss. Therefore, seeking professional assistance is crucial for the best possible outcome.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is SSH and how does it work in the context of network security?

    SSH stands for Secure Shell and it is a cryptographic network protocol used for secure remote access and secure file transfers over an unsecured network. It provides a secure channel between a client and a server, allowing users to securely authenticate and encrypt their communication.

    In the context of network security, SSH plays a crucial role in protecting sensitive information and preventing unauthorized access. It achieves this through several mechanisms:

    1. Encryption: SSH uses encryption algorithms to secure the data transmitted between the client and server. This ensures that even if the communication is intercepted, the data remains unreadable.
    2. Authentication: SSH employs various authentication methods to verify the identity of the client and server. This prevents unauthorized users from gaining access to the network resources.
    3. Public Key Infrastructure (PKI): SSH utilizes a PKI system to generate and exchange public keys between the client and server. This enables secure key-based authentication, making it difficult for attackers to impersonate legitimate users.
    4. Port Forwarding: SSH allows for secure port forwarding, which enables users to securely access services on a remote network without exposing them to the public internet. This helps protect sensitive services from potential attacks.
    5. Secure File Transfer: SSH provides secure file transfer capabilities, allowing users to securely transfer files between the client and server. This ensures the confidentiality and integrity of the transferred files.

    Overall, SSH enhances network security by providing secure remote access, secure file transfers, and protecting sensitive information through encryption and authentication mechanisms.

  • How does the NAS Infortrend EonStor CS 3024G utilize SSH protocol for secure remote access and file transfers?

    The NAS Infortrend EonStor CS 3024G utilizes the SSH (Secure Shell) protocol for secure remote access and file transfers in the following ways:

    1. Secure Remote Access: The SSH protocol enables users to securely access the NAS device remotely. By establishing an encrypted connection between the client and the NAS, SSH ensures that the communication remains confidential and protected from potential eavesdropping or unauthorized access.
    2. Authentication: SSH provides a secure authentication mechanism for users accessing the NAS remotely. It supports various authentication methods, including password-based authentication, public key authentication, and certificate-based authentication. This ensures that only authorized users can access the NAS and perform operations.
    3. Encrypted File Transfers: When transferring files to or from the NAS, SSH ensures that the data is encrypted to prevent interception or tampering. The Secure File Transfer Protocol (SFTP) is often used in conjunction with SSH to provide secure file transfers. SFTP uses the SSH protocol to establish a secure connection and then transfers files over this encrypted channel.
    4. Secure Shell (SSH) Key Management: The NAS Infortrend EonStor CS 3024G allows users to generate and manage SSH keys for secure authentication. SSH keys provide a more secure alternative to password-based authentication as they are based on public-key cryptography. Users can generate their SSH key pairs, store the private key securely, and upload the public key to the NAS for authentication.

    Overall, the utilization of the SSH protocol in the NAS Infortrend EonStor CS 3024G ensures secure remote access and file transfers by encrypting the communication, providing secure authentication methods, and enabling encrypted file transfers.

  • Can you explain the benefits and advantages of using SSH in the NAS Infortrend EonStor CS 3024G for secure data management and remote administration?

    Using SSH (Secure Shell) in the NAS Infortrend EonStor CS 3024G offers several benefits and advantages for secure data management and remote administration. Here are some of them:

    1. Secure Data Transfer: SSH provides secure encryption and authentication mechanisms, ensuring that data transferred between the NAS and remote devices is protected from unauthorized access or interception. This is particularly important when dealing with sensitive or confidential data.
    2. Remote Access: SSH allows administrators to securely access and manage the NAS from remote locations. This is particularly useful for IT staff or system administrators who need to perform maintenance, configuration, or troubleshooting tasks without physically being present at the NAS location.
    3. Authentication and Access Control: SSH provides strong authentication methods, including password-based authentication and public-key cryptography. This ensures that only authorized users can access the NAS and perform administrative tasks, reducing the risk of unauthorized access or malicious activities.
    4. Encrypted Management Traffic: When using SSH, all management traffic, including commands, file transfers, and configuration changes, is encrypted. This prevents eavesdropping or tampering with the management traffic, making it more secure compared to other protocols like Telnet or FTP.
    5. Firewall-Friendly: SSH uses a single secure port (usually port 22), making it easier to configure firewalls and network security devices to allow SSH traffic. This simplifies the network setup and reduces the risk of misconfigurations or security vulnerabilities.
    6. Auditability: SSH provides detailed logging and auditing capabilities, allowing administrators to monitor and track all SSH sessions and activities on the NAS. This can be useful for compliance purposes, troubleshooting, or identifying any suspicious or unauthorized activities.

    Overall, using SSH in the NAS Infortrend EonStor CS 3024G enhances security, provides secure remote access, and ensures the confidentiality and integrity of data during transfer and management operations.