Data Recovery Best Practices for a Failed NAS Promise FileCruiser VR2600 RAID Configuration

Has your NAS Promise FileCruiser VR2600 suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Data Recovery Best Practices for a Failed NAS Promise FileCruiser VR2600 RAID Configuration

Promise FileCruiser VR2600 NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an FileCruiser VR2600. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Data Recovery Best Practices for a Failed NAS Promise FileCruiser VR2600 RAID Configuration

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Promise often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Are there any specific factors to consider when choosing a NAS Promise FileCruiser VR2600 device to minimize data loss risks?

Yes, there are several factors to consider when choosing a NAS Promise FileCruiser VR2600 device to minimize data loss risks. Here are some key factors:

  1. Redundancy: Look for a NAS device that supports RAID (Redundant Array of Independent Disks) configurations. RAID provides data redundancy by distributing data across multiple hard drives, ensuring that if one drive fails, the data can be recovered from the remaining drives.
  2. Backup and Recovery: Consider a NAS device that offers built-in backup and recovery features. This could include options for scheduled backups, incremental backups, and the ability to restore data easily in case of accidental deletion or hardware failure.
  3. Data Protection Features: Look for NAS devices that offer advanced data protection features like snapshotting, which allows you to take point-in-time copies of your data. This can be useful in case of data corruption or accidental modifications, as you can roll back to a previous snapshot.
  4. Scalability: Consider the scalability options of the NAS device. If your data storage needs are expected to grow over time, choose a device that allows for easy expansion by adding more hard drives or connecting additional storage units.
  5. Power Protection: Ensure that the NAS device has built-in power protection features like an uninterruptible power supply (UPS) support. This can help protect against data loss due to power outages or surges.
  6. Data Encryption: If data security is a concern, choose a NAS device that supports data encryption. This ensures that your data is protected even if the hard drives are stolen or accessed by unauthorized individuals.
  7. User Access Control: Look for NAS devices that offer robust user access control features. This allows you to define user permissions and restrict access to specific files or folders, reducing the risk of accidental or unauthorized data deletion.
  8. Compatibility and Support: Ensure that the NAS device is compatible with your operating system and network infrastructure. Additionally, consider the reputation and support provided by the manufacturer, as timely firmware updates and technical support can help mitigate data loss risks.

By considering these factors, you can choose a NAS Promise FileCruiser VR2600 device that provides the necessary features to minimize data loss risks and ensure the safety of your data.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS FileCruiser VR2600 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Promise FileCruiser VR2600. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

FileCruiser VR2600 has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Promise FileCruiser VR2600 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS FileCruiser VR2600, feel free to leave a comment!
  • Denis Freeland
    Denis Freeland 7.09.2023 09:46 #
    Is it possible to recover data from a NAS Promise FileCruiser VR2600 device that has been physically damaged by a fall or impact?
    • Hetman Software
      Hetman Software 7.09.2023 09:59 #

      Recovering data from a physically damaged NAS device can be challenging and may require professional assistance. The possibility of data recovery depends on the extent and nature of the damage. If the hard drives inside the NAS are not severely damaged, it might be possible to recover the data by removing the drives and connecting them to a computer using a SATA-to-USB adapter or a compatible NAS enclosure. However, if the drives are damaged or if there are other internal components affected, data recovery becomes more difficult and may require specialized equipment and expertise. In such cases, it is recommended to contact a professional data recovery service to assess the situation and determine the best course of action.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Promise FileCruiser VR2600 ensure secure internet access for users?

    The NAS Promise FileCruiser VR2600 ensures secure internet access for users through several features and mechanisms:

    1. VPN Support: The VR2600 supports Virtual Private Network (VPN) protocols, allowing users to establish secure connections over the internet. VPNs encrypt the data transmitted between the user's device and the VR2600, ensuring privacy and security.
    2. Firewall Protection: The VR2600 includes a built-in firewall that monitors and filters incoming and outgoing network traffic. It helps to block unauthorized access attempts and protects against various types of cyber threats.
    3. Intrusion Detection and Prevention System (IDPS): The VR2600 incorporates an IDPS that detects and prevents network attacks, such as denial-of-service (DoS) attacks, malware, and intrusion attempts. It actively monitors the network traffic for suspicious activities and takes necessary actions to mitigate potential threats.
    4. Content Filtering: The VR2600 offers content filtering capabilities, allowing administrators to control and restrict access to specific websites or content categories. This feature helps to prevent users from accessing malicious or inappropriate websites that may compromise security.
    5. Secure Remote Access: The VR2600 supports secure remote access methods, such as Secure Shell (SSH) and Secure File Transfer Protocol (SFTP). These protocols encrypt the remote connections, ensuring that data transmitted between the user and the VR2600 remains confidential and protected.
    6. User Authentication and Access Control: The VR2600 supports various authentication methods, including username/password, RADIUS, and LDAP. It allows administrators to set up user accounts with specific access privileges, ensuring that only authorized users can access network resources.
    7. Security Updates and Patches: The VR2600 receives regular firmware updates and security patches from the manufacturer. These updates address any identified vulnerabilities or weaknesses, ensuring that the device remains secure and protected against emerging threats.

    By combining these security features, the NAS Promise FileCruiser VR2600 provides a robust and secure internet access solution for users, protecting their data and network from potential cyber threats.

  • What are the key features and benefits of using the NAS Promise FileCruiser VR2600 for internet access?

    The NAS Promise FileCruiser VR2600 offers several key features and benefits for internet access:

    1. High-speed internet connectivity: The VR2600 supports Gigabit Ethernet and 802.11ac Wi-Fi, providing fast and reliable internet access for multiple devices simultaneously.
    2. Dual-WAN support: The device allows for dual-WAN (Wide Area Network) connections, enabling load balancing and failover for uninterrupted internet connectivity. This is especially useful for businesses or homes with multiple internet service providers.
    3. VPN server and client: The VR2600 includes built-in VPN (Virtual Private Network) support, allowing users to securely access their home or office network from anywhere. It also supports VPN client functionality to connect to external VPN services.
    4. Advanced security features: With integrated firewall and intrusion prevention system (IPS), the VR2600 ensures network security by detecting and preventing unauthorized access or malicious activities. It also supports content filtering to block specific websites or types of content.
    5. File sharing and storage: The VR2600 includes a built-in NAS (Network-Attached Storage) feature, allowing users to store and access files over the network. This eliminates the need for separate file servers and enables easy file sharing among devices.
    6. Mobile app support: The device offers mobile apps for iOS and Android platforms, enabling remote access and management of the network settings, file sharing, and other features.
    7. Quality of Service (QoS): The VR2600 supports QoS functionality, allowing users to prioritize internet traffic based on their requirements. This ensures smooth and uninterrupted performance for critical applications such as video streaming or online gaming.
    8. Easy setup and management: The VR2600 features a user-friendly web interface for easy setup and configuration. It also supports automatic firmware updates, ensuring the device remains up-to-date with the latest features and security patches.

    Overall, the NAS Promise FileCruiser VR2600 provides reliable and secure internet access with advanced features like dual-WAN support, VPN capabilities, file sharing, and robust security measures. It is suitable for both home and small business environments.

  • Can you provide examples of industries or businesses that have successfully implemented the NAS Promise FileCruiser VR2600 for their internet access needs?

    While I cannot provide specific examples of businesses that have implemented the NAS Promise FileCruiser VR2600 for their internet access needs, I can mention some industries where such network-attached storage (NAS) devices are commonly utilized. The FileCruiser VR2600 can be beneficial for businesses in various sectors, including:

    1. Small and medium-sized businesses (SMBs): The VR2600 can serve as a cost-effective solution for SMBs that require reliable and secure internet access for their daily operations.
    2. Education sector: Schools, colleges, and universities can implement the VR2600 to provide internet access to students, faculty, and staff. It can also facilitate file sharing and collaboration among different departments.
    3. Healthcare: Hospitals, clinics, and medical practices often require robust internet access for managing patient records, communicating with other healthcare providers, and accessing medical resources. The VR2600 can ensure secure and efficient internet connectivity in such environments.
    4. Hospitality industry: Hotels, resorts, and other hospitality businesses rely on internet access for guest services, online bookings, and administrative tasks. The VR2600 can provide reliable connectivity for both guests and staff.
    5. Creative agencies: Advertising firms, graphic design studios, and media companies often deal with large file sizes and require efficient file sharing and storage solutions. The VR2600 can offer high-speed internet access and centralized file management.
    6. Financial institutions: Banks, credit unions, and financial service providers need secure and uninterrupted internet access for online banking, customer transactions, and data storage. The VR2600 can provide reliable connectivity and data protection.
    7. Manufacturing and logistics: Industries involved in manufacturing, warehousing, and logistics often require internet access for inventory management, supply chain operations, and communication. The VR2600 can ensure connectivity in such environments.

    Remember, these are just general examples, and it is essential to evaluate specific business requirements before implementing any networking solution.