How to recover data from Promise VSky c100 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VSky c100

Promise VSky c100 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VSky c100.

How to recover data from NAS Promise VSky c100

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can improper network configuration or firewall settings result in data loss on NAS Promise VSky c100 devices?

Yes, improper network configuration or firewall settings can potentially result in data loss on NAS Promise VSky c100 devices.

If the network configuration is not properly set up, it can lead to connectivity issues between the NAS device and other devices on the network. This can result in data loss if the NAS is unable to communicate with the devices that are supposed to access or store data on it.

Similarly, if the firewall settings are not correctly configured, it can block necessary network traffic to and from the NAS device. This can prevent data from being transferred to or from the NAS, potentially leading to data loss.

It is important to ensure that proper network configuration and firewall settings are in place to avoid any potential data loss on NAS devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VSky c100 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VSky c100. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Promise

How to recover data from a Promise

VSky c100 has 3 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VSky c100 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VSky c100, feel free to leave a comment!
  • Davis Widener
    Davis Widener 7.09.2023 15:49 #
    How does data recovery from NAS Promise VSky c100 differ from other storage devices?
    • Hetman Software
      Hetman Software 7.09.2023 16:00 #

      Data recovery from NAS Promise VSky C100 is different from other storage devices in several ways:

      1. RAID Configuration: The Promise VSky C100 is a network-attached storage (NAS) device that typically uses RAID configurations for data redundancy and performance improvement. Data recovery from a Promise VSky C100 involves understanding the specific RAID configuration used, such as RAID 0, RAID 1, RAID 5, or RAID 6.
      2. Proprietary Software: Promise VSky C100 uses its own proprietary software for managing the NAS system. This software may have unique features and functionalities that differ from other storage devices. Data recovery specialists need to be familiar with this software to effectively recover data from the device.
      3. Distributed Architecture: The Promise VSky C100 is designed with a distributed architecture, which means that data is spread across multiple drives or nodes in the system. This architecture enhances performance and fault tolerance but also adds complexity to data recovery. Specialists need to understand the distributed architecture and the interdependencies between the nodes to recover the data successfully.
      4. Data Striping and Parity: RAID configurations in Promise VSky C100 often involve data striping and parity techniques. Data striping divides data into blocks and distributes them across multiple drives, while parity information is used for error detection and recovery. Recovering data from such configurations requires specialized knowledge and tools to reconstruct the data from the striped blocks and parity information.
      5. Vendor-Specific Challenges: Each storage device manufacturer may have its own unique challenges and intricacies in data recovery. Promise VSky C100 is no exception. Specialists need to be familiar with the specific challenges associated with this device, such as compatibility issues, firmware limitations, or proprietary file systems.

      Overall, data recovery from NAS Promise VSky C100 requires expertise in RAID configurations, distributed architectures, proprietary software, and vendor-specific challenges. It is recommended to consult professional data recovery services with experience in recovering data from Promise VSky C100 or similar storage devices.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and benefits of using the NAS Promise VSky c100 for saving video files?

    The NAS Promise VSky c100 offers several key features and benefits for saving video files:

    1. High Performance: The VSky c100 is equipped with powerful hardware components, including Intel Xeon processors and DDR4 memory, ensuring high-speed data processing and transfer. This allows for efficient storage and retrieval of large video files.
    2. Scalability: The VSky c100 is designed to be highly scalable, allowing you to easily expand your storage capacity as your video file collection grows. It supports up to 256 drives, providing ample space for storing extensive video libraries.
    3. Data Protection: The NAS Promise VSky c100 incorporates advanced RAID technology, such as RAID 6 and RAID 60, which offer data redundancy and protection against drive failures. This ensures the safety of your video files and minimizes the risk of data loss.
    4. High Availability: The VSky c100 supports dual active-active controllers, enabling continuous access to stored video files even in the event of a controller failure. This high availability feature ensures uninterrupted access to your video files, critical for applications such as video surveillance.
    5. Easy Management: The VSky c100 comes with an intuitive web-based management interface, making it easy to configure and monitor the storage system. It also supports various management protocols, such as SNMP and SSH, allowing for seamless integration into existing IT infrastructures.
    6. Cost-effective: The VSky c100 offers a cost-effective solution for saving video files, as it provides high storage capacity and performance at a competitive price point. Its scalability also helps in reducing upfront costs by allowing you to start with a smaller configuration and expand as needed.
    7. Compatibility: The VSky c100 is compatible with a wide range of video file formats, making it suitable for various video applications. It supports popular video codecs and formats, ensuring seamless playback and compatibility with different video players and devices.

    Overall, the NAS Promise VSky c100 provides a reliable, scalable, and high-performance storage solution for saving video files, offering data protection, easy management, and cost-effectiveness.

  • How does the NAS Promise VSky c100 ensure data security and reliability for video storage?

    The NAS Promise VSky c100 ensures data security and reliability for video storage through several mechanisms:

    1. Redundant Array of Independent Disks (RAID): The VSky c100 supports various RAID configurations, such as RAID 0, 1, 5, 6, and 10. RAID provides data redundancy by distributing data across multiple disks, allowing for data recovery in case of a disk failure.
    2. Snapshot and Replication: The VSky c100 allows users to take snapshots of their data at specific points in time. These snapshots can be replicated to another VSky c100 system, providing an additional layer of data protection and allowing for quick recovery in case of data corruption or accidental deletion.
    3. Data Encryption: The VSky c100 supports AES 256-bit encryption, which ensures that data stored on the system is encrypted and secure. This prevents unauthorized access to the data, even if the physical disks are stolen.
    4. Access Control and User Authentication: The VSky c100 provides robust access control mechanisms, allowing administrators to define user permissions and restrict access to specific files or folders. User authentication protocols, such as LDAP and Active Directory, can be integrated to ensure only authorized users can access the data.
    5. Data Integrity and Scrubbing: The VSky c100 regularly checks the integrity of data stored on the disks using data scrubbing techniques. It identifies and corrects any data errors or inconsistencies, ensuring the reliability and accuracy of the stored video data.
    6. High Availability and Failover: The VSky c100 supports high availability configurations, where multiple systems are deployed in a cluster. In case of a hardware failure, the system automatically fails over to a redundant system, ensuring uninterrupted access to the video data.
    7. Data Backup and Archiving: The VSky c100 provides built-in backup and archiving features, allowing users to create regular backups of their data and archive it for long-term storage. This ensures that even if the primary storage system fails, the data can be restored from the backups.

    Overall, the NAS Promise VSky c100 employs a combination of data redundancy, encryption, access control, data integrity checks, and backup mechanisms to ensure both the security and reliability of video storage.

  • Can the NAS Promise VSky c100 efficiently handle large video files and support high-performance video streaming?

    Yes, the NAS Promise VSky c100 is designed to efficiently handle large video files and support high-performance video streaming. It is equipped with powerful hardware and software features that enable it to handle the demands of video processing and streaming.

    The VSky c100 utilizes a high-performance Intel Xeon processor and DDR4 memory, which ensures smooth and efficient operation when handling large video files. It also supports multiple high-speed Ethernet ports for fast data transfer and network connectivity.

    In addition, the VSky c100 incorporates advanced caching algorithms and SSD caching options, which further enhance its performance when dealing with large video files. These caching mechanisms help to optimize data access and retrieval, resulting in faster video streaming and improved overall system performance.

    Furthermore, the VSky c100 supports various video streaming protocols such as RTSP, HLS, and MPEG-DASH, enabling it to deliver high-quality video streaming experiences. It also offers flexible storage options, including support for high-capacity hard drives and scalable storage expansion, ensuring that there is ample space to store and stream large video files.

    Overall, the NAS Promise VSky c100 is well-suited for efficiently handling large video files and supporting high-performance video streaming requirements.

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