How to recover data from Promise VTrak 15100 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak 15100

Promise VTrak 15100 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak 15100.

How to recover data from NAS Promise VTrak 15100

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can the use of deduplication or compression technologies impact data loss risks on NAS Promise VTrak 15100 devices?

Yes, the use of deduplication or compression technologies can impact data loss risks on NAS Promise VTrak 15100 devices.

Deduplication technology eliminates redundant data by identifying and removing duplicate copies of data. This can reduce the amount of data stored on the device, which can in turn reduce the risk of data loss. By eliminating duplicates, there are fewer copies of data that can be lost or corrupted.

Compression technology reduces the size of data by encoding it in a more efficient way. This can also reduce the amount of data stored on the device, which can reduce the risk of data loss. With less data to store, there are fewer opportunities for data loss to occur.

However, it's important to note that while deduplication and compression can help mitigate data loss risks, they are not foolproof solutions. Data loss can still occur due to various factors such as hardware failures, software errors, or human errors. Therefore, it is recommended to have additional data protection measures in place, such as regular backups and redundancy configurations, to further minimize the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak 15100 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak 15100. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak 15100 has 15 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak 15100 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak 15100, feel free to leave a comment!
  • Zack Brooks
    Zack Brooks 8.09.2023 04:55 #
    Is it possible to recover data from a logically damaged NAS Promise VTrak 15100 device?
    • Hetman Software
      Hetman Software 8.09.2023 06:00 #

      Yes, it is possible to recover data from a logically damaged NAS Promise VTrak 15100 device. However, the success of the data recovery process may vary depending on the extent of the damage and the specific circumstances of the situation. It is recommended to contact a professional data recovery service provider who specializes in NAS devices to assess the situation and determine the best course of action for data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and capabilities of the NAS Promise VTrak 15100 that make it suitable for a surveillance system?

    The NAS Promise VTrak 15100 is a high-performance storage solution designed specifically for surveillance systems. Some key features and capabilities that make it suitable for this purpose are:

    1. Scalability: The VTrak 15100 offers scalable storage capacity, allowing it to accommodate the growing needs of surveillance systems. It supports up to 60 hard drives, providing ample space for storing large amounts of video footage.
    2. High Availability: The system is built with redundant components, including power supplies, fans, and controllers, ensuring continuous operation even in the event of hardware failures. This high availability is crucial for surveillance systems that require uninterrupted recording and monitoring.
    3. High Performance: The VTrak 15100 is equipped with high-speed SAS (Serial Attached SCSI) interfaces, enabling fast data transfer rates. This is essential for handling the large volumes of data generated by multiple high-resolution surveillance cameras simultaneously.
    4. RAID Protection: The system supports various RAID configurations, such as RAID 0, 1, 5, 6, and 10, providing data redundancy and protection against drive failures. This ensures that surveillance footage remains intact and accessible even if a hard drive fails.
    5. Advanced Data Management: The VTrak 15100 offers advanced data management features, including thin provisioning and snapshot capabilities. Thin provisioning allows for efficient utilization of storage space, while snapshots enable the creation of point-in-time copies of data for backup and recovery purposes.
    6. Integration with Video Management Systems (VMS): The VTrak 15100 is compatible with leading VMS software, allowing seamless integration with surveillance systems. This enables easy management, monitoring, and retrieval of video footage from the storage system.
    7. Scalable Bandwidth: The system supports multiple 10GbE (Gigabit Ethernet) and 16Gb Fibre Channel host connections, providing high-speed data transfer and scalability. This ensures that the storage system can handle the bandwidth requirements of a surveillance system, even as it grows.

    Overall, the NAS Promise VTrak 15100 offers the necessary features and capabilities to meet the demanding storage requirements of a surveillance system, including scalability, high availability, performance, data protection, and integration with VMS software.

  • How does the NAS Promise VTrak 15100 ensure data security and reliability for surveillance footage storage?

    The NAS Promise VTrak 15100 ensures data security and reliability for surveillance footage storage through several features and technologies:

    1. RAID Protection: The VTrak 15100 supports various RAID levels, including RAID 0, 1, 5, 6, 10, 50, and 60. RAID provides data redundancy and protection against drive failures, ensuring that surveillance footage remains intact even if one or more drives fail.
    2. Redundant Power Supplies: The system is equipped with redundant power supplies, which ensure continuous operation even if one power supply fails. This redundancy prevents any power-related interruptions that could lead to data loss.
    3. Snapshot and Volume Copy: The VTrak 15100 supports snapshot and volume copy features, allowing users to create point-in-time copies of the surveillance footage. These copies can be used for data recovery or to create additional backups, ensuring data reliability.
    4. Data Encryption: The system supports hardware-based AES-256 encryption, which encrypts the surveillance footage at rest. This encryption ensures that even if the drives are physically stolen or compromised, the data remains secure and inaccessible to unauthorized individuals.
    5. Data Integrity Check: The VTrak 15100 performs regular data integrity checks to identify and correct any potential data corruption issues. This feature ensures that the surveillance footage remains reliable and free from any data errors or inconsistencies.
    6. Scalability and Expansion: The VTrak 15100 offers scalability options, allowing users to expand the storage capacity as their surveillance footage requirements grow. This scalability ensures that the system can accommodate a large volume of footage without compromising data security or reliability.
    7. Access Control and User Management: The system provides access control mechanisms and user management features, allowing administrators to define user permissions and restrict unauthorized access to the surveillance footage. This ensures that only authorized individuals can access and modify the stored data, enhancing data security.

    Overall, the NAS Promise VTrak 15100 incorporates various features and technologies to ensure data security and reliability for surveillance footage storage, protecting against drive failures, power interruptions, data corruption, and unauthorized access.

  • Can you provide examples of successful deployments of the NAS Promise VTrak 15100 in surveillance systems, highlighting the benefits it offers in terms of scalability and performance?

    While I cannot provide specific examples of successful deployments of the NAS Promise VTrak 15100 in surveillance systems, I can highlight the benefits it offers in terms of scalability and performance. The NAS Promise VTrak 15100 is designed to provide high-performance storage solutions for demanding environments like surveillance systems. Here are some of the benefits it offers:

    1. Scalability: The VTrak 15100 offers scalability options that allow you to expand your storage capacity as your surveillance needs grow. It supports up to 144 hard drives, providing ample room for storing large amounts of video footage.
    2. Performance: The VTrak 15100 is built with high-performance hardware components and supports various RAID levels, including RAID 0, 1, 5, 6, 10, 50, and 60. This ensures data redundancy, improved read/write speeds, and high availability, which are crucial for surveillance systems that require constant recording and quick access to video footage.
    3. High Bandwidth: The VTrak 15100 supports multiple high-speed connectivity options like 10GbE and 16Gb FC, enabling fast and reliable data transfers between the storage system and surveillance servers. This high bandwidth ensures smooth video streaming and reduces latency issues.
    4. Data Protection: The VTrak 15100 offers advanced data protection features such as snapshot technology, which allows you to take point-in-time copies of your surveillance data. This feature helps in quickly recovering from accidental deletions or data corruption.
    5. Management and Monitoring: The VTrak 15100 comes with comprehensive management and monitoring tools that provide administrators with detailed insights into the storage system's health, performance, and capacity utilization. This helps in proactive maintenance and ensures optimal system performance.

    Overall, the NAS Promise VTrak 15100 is a robust and scalable storage solution that can meet the demanding requirements of surveillance systems. Its high scalability, performance, data protection, and management capabilities make it an ideal choice for organizations looking to deploy reliable and efficient storage for their surveillance infrastructure.

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