How to recover data from Promise VTrak M300i NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak M300i

Promise VTrak M300i NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak M300i.

How to recover data from NAS Promise VTrak M300i

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can natural disasters such as floods or fires result in data loss for NAS Promise VTrak M300i devices?

Yes, natural disasters such as floods or fires can result in data loss for NAS Promise VTrak M300i devices. These devices are physical storage systems that can be damaged or destroyed if exposed to extreme environmental conditions. In case of a flood, the water can damage the device's components and cause data loss. Similarly, fires can destroy the device and make the stored data inaccessible. It is important to have proper backup and disaster recovery measures in place to protect data from such events.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak M300i can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak M300i. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak M300i has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak M300i network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak M300i, feel free to leave a comment!
  • Russ Dowell
    Russ Dowell 8.09.2023 10:22 #
    Is it possible to recover data from a NAS Promise VTrak M300i device that has been affected by a file system corruption or partition error?
    • Hetman Software
      Hetman Software 8.09.2023 11:41 #

      Yes, it is possible to recover data from a NAS Promise VTrak M300i device that has been affected by file system corruption or partition errors. However, the success of the data recovery process will depend on the severity of the corruption and the actions taken after the issue occurred.

      Here are some steps you can take to recover data from a corrupted NAS device:

      1. Identify the cause: Determine whether the issue is due to a file system corruption or a partition error. This can help you choose the appropriate recovery method.
      2. Check hardware and connections: Ensure that all hardware components are functioning properly and that the device is connected correctly. Sometimes, issues can arise due to faulty hardware or loose connections.
      3. Use data recovery software: If the file system is corrupt but the hardware is still functioning, you can try using data recovery software to recover the data. There are several software options available that can help you recover files from a corrupted NAS device.
      4. Seek professional help: If the data recovery software fails to recover the data or if the device has suffered physical damage, it is recommended to seek professional data recovery services. These experts have specialized tools and techniques to recover data from damaged or corrupted storage devices.

      Remember to avoid writing any new data to the NAS device before attempting data recovery, as it can overwrite the existing data and make recovery more difficult.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is iSCSI and how does it differ from other storage protocols?

    iSCSI, or Internet Small Computer System Interface, is a storage protocol that enables the transmission of SCSI commands over IP networks. It allows the connection of storage devices over a network, typically Ethernet, providing block-level access to storage resources.

    Here are some ways in which iSCSI differs from other storage protocols:

    1. SCSI Compatibility: iSCSI is designed to be compatible with the SCSI protocol, which is widely used in storage systems. It allows existing SCSI-based storage devices to be connected and accessed over an IP network.
    2. Network-based: Unlike other storage protocols like Fibre Channel, which require dedicated hardware and cabling, iSCSI uses standard Ethernet infrastructure. This makes it more cost-effective and easier to implement, as it leverages existing network infrastructure.
    3. Wide Area Network (WAN) Support: iSCSI can be used over long distances, including across wide area networks. This enables remote storage access and facilitates centralized storage management across multiple locations.
    4. Scalability: iSCSI supports the use of IP networks, which are inherently scalable. It allows for the connection of multiple initiators (servers) to multiple targets (storage devices), providing flexibility and scalability in storage deployments.
    5. Software-based: iSCSI is primarily a software-based protocol, as it runs on standard network interface cards (NICs) and does not require specialized hardware. This makes it easier to implement and manage, as it can be configured and controlled through software.
    6. TCP/IP Reliability: iSCSI uses TCP/IP as its underlying transport protocol, providing reliable and secure data transmission. It ensures that data integrity is maintained and offers features like error detection, retransmission, and flow control.

    Overall, iSCSI offers a cost-effective, scalable, and flexible storage solution that can be easily integrated into existing IP networks. Its compatibility with SCSI and utilization of Ethernet make it a popular choice for storage connectivity.

  • What are the advantages of using iSCSI for network storage?

    There are several advantages of using iSCSI for network storage:

    1. Cost-effective: iSCSI utilizes existing Ethernet infrastructure, which is typically less expensive than Fibre Channel (FC) infrastructure. This makes iSCSI a more cost-effective option for organizations looking to implement network storage.
    2. Flexibility: iSCSI can work over existing IP networks, allowing for flexible deployment options. It can be used over local area networks (LANs), wide area networks (WANs), or even the internet, making it suitable for remote or distributed storage solutions.
    3. Scalability: iSCSI allows for easy scalability, as it can support large numbers of storage devices and expand storage capacity without significant infrastructure changes. This makes it suitable for both small and large-scale storage requirements.
    4. Performance: While FC generally offers higher performance, iSCSI has improved significantly over the years and can deliver high-speed data transfers. With advancements in network technologies, such as 10GbE and faster Ethernet speeds, iSCSI performance has become comparable to FC in many cases.
    5. Ease of management: iSCSI storage is typically easier to manage compared to FC storage. It leverages familiar IP networking tools and protocols, making it easier for IT administrators to configure, monitor, and troubleshoot storage networks.
    6. Compatibility: iSCSI is compatible with various operating systems, including Windows, Linux, and macOS. It can seamlessly integrate with existing IT infrastructure and storage systems, providing interoperability across different platforms.
    7. Data protection: iSCSI supports various data protection mechanisms, such as encryption and authentication, ensuring the security and integrity of data transmitted over the network.

    Overall, iSCSI offers a cost-effective, flexible, and scalable solution for network storage, making it a popular choice for organizations of all sizes.

  • Does the NAS Promise VTrak M300i support iSCSI protocol, and if so, what are the key features and benefits of using iSCSI with this NAS device?

    Yes, the NAS Promise VTrak M300i does support the iSCSI protocol.

    The key features and benefits of using iSCSI with this NAS device include:

    1. Flexibility: iSCSI allows for the use of existing Ethernet infrastructure, making it easier to integrate into an existing network environment. This eliminates the need for dedicated Fibre Channel infrastructure.
    2. Cost-effective: As iSCSI uses standard Ethernet cables and switches, it is generally more cost-effective compared to Fibre Channel solutions. This makes it a more affordable option for small to medium-sized businesses.
    3. Scalability: iSCSI supports the use of multiple Ethernet ports, allowing for increased bandwidth and scalability. This enables businesses to easily expand their storage capacity as their needs grow.
    4. Performance: The iSCSI protocol provides high-performance data transfers over Ethernet networks. It leverages TCP/IP to ensure reliable and efficient data delivery, making it suitable for demanding applications.
    5. Compatibility: iSCSI is supported by most major operating systems, including Windows, Linux, and macOS. This ensures compatibility and ease of integration with various systems and applications.
    6. Storage consolidation: By using iSCSI, multiple servers can access and share storage resources from a centralized NAS device. This allows for efficient storage consolidation, reducing the need for individual storage devices for each server.
    7. Data protection: The NAS Promise VTrak M300i, with iSCSI, supports advanced data protection features such as RAID configurations, snapshots, and replication. These features help ensure data integrity and provide backup and recovery options.

    Overall, iSCSI with the NAS Promise VTrak M300i offers a cost-effective, scalable, and high-performance storage solution for businesses looking to optimize their storage infrastructure.

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