How to Access RAID Disk Files Without a Working NAS Promise VTrak M300p: Practical Steps

⭐ NAS not working? Access RAID disk files by connecting to a PC, ensuring RAID settings match, and using recovery software to restore data.

How to Access RAID Disk Files Without a Working NAS Promise VTrak M300p: Practical Steps

Promise VTrak M300p NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak M300p.

How to Access RAID Disk Files Without a Working NAS Promise VTrak M300p: Practical Steps

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any specific industry regulations or compliance requirements to consider when securing data on NAS Promise VTrak M300p devices?

Yes, there are specific industry regulations and compliance requirements to consider when securing data on NAS Promise VTrak M300p devices. Some of the key regulations and requirements include:

  1. General Data Protection Regulation (GDPR): If you handle personal data of European Union residents, you need to comply with GDPR regulations, which require organizations to implement appropriate security measures to protect personal data.
  2. Health Insurance Portability and Accountability Act (HIPAA): If you handle protected health information (PHI) in the healthcare industry, you need to comply with HIPAA regulations, which mandate the security and privacy of PHI.
  3. Payment Card Industry Data Security Standard (PCI DSS): If you process, store, or transmit credit card information, you need to comply with PCI DSS regulations, which require the secure handling of cardholder data.
  4. Sarbanes-Oxley Act (SOX): If you are a publicly traded company in the United States, you need to comply with SOX regulations, which require the protection of financial data and implementation of internal controls.
  5. Federal Information Security Management Act (FISMA): If you handle federal government data in the United States, you need to comply with FISMA regulations, which require the implementation of security controls to protect sensitive information.
  6. International Organization for Standardization (ISO) 27001: This is a widely recognized standard for information security management systems. While not mandatory, adhering to ISO 27001 can help demonstrate a commitment to security best practices.

It is important to consult with legal and compliance experts to ensure that you meet all the necessary regulations and requirements specific to your industry and geographical location.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak M300p can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak M300p. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak M300p has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak M300p network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak M300p, feel free to leave a comment!
  • Wilmon Watson
    Wilmon Watson 8.09.2023 09:47 #
    How to recover data from NAS Promise VTrak M300p?
    • Hetman Software
      Hetman Software 8.09.2023 09:59 #

      To recover data from a NAS Promise VTrak M300p, you can follow these steps:

      1. Check the hardware: Ensure that the NAS device is powered on and connected properly to the network. Make sure all cables are securely connected.
      2. Access the NAS: Open a web browser and enter the IP address of the NAS in the address bar. This will take you to the management interface of the NAS.
      3. Login to the NAS: Enter the username and password for the NAS to log in. If you don't have the credentials, try using the default username and password provided by Promise Technology. You can find this information in the user manual or on the manufacturer's website.
      4. Check the status: Once logged in, check the status of the NAS. Ensure that all drives are recognized and functioning properly. If any drives are marked as failed or offline, you may need to replace them before attempting data recovery.
      5. Backup configuration: Before proceeding with any data recovery steps, it's recommended to backup the NAS configuration. This will allow you to restore the settings if anything goes wrong during the recovery process.
      6. Data recovery software: If the NAS is accessible and the drives are functioning, you can use data recovery software to recover the lost data. There are several options available, such as EaseUS Data Recovery Wizard, Recuva, or Disk Drill. Install the software on a separate computer and follow the instructions to scan the NAS drives and recover the data.
      7. Professional data recovery service: If the data recovery software fails to retrieve the lost data or if the NAS is not accessible, you may need to contact a professional data recovery service. They have specialized tools and expertise to recover data from complex storage systems like the Promise VTrak M300p.

      Note: It's essential to stop using the NAS immediately after data loss to prevent overwriting the lost data. Avoid any actions that may further damage the drives or compromise the data.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and measures implemented in the NAS Promise VTrak M300p to ensure data security?

    The NAS Promise VTrak M300p incorporates several key features and measures to ensure data security. Some of these include:

    1. RAID Protection: The VTrak M300p supports various RAID levels (including RAID 0, 1, 5, 6, and 10), which provide data redundancy and protection against disk failures. This ensures that even if a disk fails, the data remains accessible and intact.
    2. Encryption: The VTrak M300p supports hardware-based encryption, allowing data to be encrypted at rest. This helps protect sensitive information from unauthorized access in case of theft or physical compromise.
    3. Access Control: The device offers comprehensive access control mechanisms, such as user and group-level permissions, to restrict access to specific files and folders. This ensures that only authorized users can access and modify sensitive data.
    4. Authentication: The VTrak M300p supports various authentication methods, including LDAP, Active Directory, and local user authentication. This ensures that only authorized users with valid credentials can access the NAS system.
    5. Network Security: The device supports SSL/TLS encryption for secure data transmission over the network, protecting data from interception or tampering during transit. Additionally, it offers firewall and IP blocking features to prevent unauthorized access attempts.
    6. Data Integrity: The VTrak M300p implements data integrity measures, such as checksums, to detect and prevent data corruption. This ensures that the stored data remains accurate and reliable.
    7. Backup and Replication: The NAS system supports backup and replication features, allowing users to create redundant copies of their data. This protects against data loss due to accidental deletion, hardware failure, or other unforeseen events.
    8. Auditing and Logging: The VTrak M300p logs various system activities, including user access, file modifications, and system events. These logs can be used for auditing and forensic analysis, helping to identify any unauthorized access attempts or suspicious activities.

    Overall, the NAS Promise VTrak M300p combines various security features and measures to ensure the confidentiality, integrity, and availability of stored data.

  • How does the NAS Promise VTrak M300p handle data encryption and authentication to protect against unauthorized access?

    The NAS Promise VTrak M300p provides several mechanisms to handle data encryption and authentication in order to protect against unauthorized access. Here are some features and techniques used by the VTrak M300p:

    1. Encryption at Rest: The VTrak M300p supports encryption at rest, which means that data stored on the drives is encrypted. This ensures that even if physical drives are stolen or accessed without authorization, the data remains protected.
    2. Self-Encrypting Drives (SEDs): The VTrak M300p is compatible with self-encrypting drives. SEDs have built-in hardware encryption capabilities, which means that the data is automatically encrypted as it is written to the drives. This encryption is transparent to the user and does not impact performance.
    3. Authentication and Access Control: The VTrak M300p supports various authentication mechanisms to control access to the system. This includes support for user accounts and passwords, as well as integration with external authentication systems like Active Directory or LDAP.
    4. Role-Based Access Control (RBAC): The VTrak M300p allows administrators to define roles and assign different levels of access to users or groups. This ensures that only authorized users have access to specific functions or data.
    5. Secure Management Interfaces: The VTrak M300p provides secure management interfaces, such as HTTPS (HTTP over SSL/TLS) and SSH (Secure Shell), which encrypt the communication between the management client and the storage system. This prevents unauthorized interception or tampering of data during management operations.
    6. Audit Logs and Monitoring: The VTrak M300p keeps detailed audit logs, capturing information about user activities, system events, and access attempts. These logs can be used for monitoring and detecting any unauthorized access attempts or suspicious activities.

    By combining these features and techniques, the NAS Promise VTrak M300p ensures that data is encrypted, access is authenticated, and unauthorized access is prevented, thereby protecting against unauthorized access to the system and the data it stores.

  • Can you explain the backup and disaster recovery options available with the NAS Promise VTrak M300p to safeguard data in case of system failures or emergencies?

    The NAS Promise VTrak M300p offers several backup and disaster recovery options to safeguard data in case of system failures or emergencies. These options include:

    1. RAID Protection: The VTrak M300p supports various RAID levels, such as RAID 0, 1, 5, 6, and 10. RAID provides data redundancy by distributing data across multiple drives, ensuring that even if one drive fails, the data can still be accessed from the remaining drives.
    2. Snapshots: The VTrak M300p supports snapshot technology, which allows you to take point-in-time copies of your data. Snapshots provide a quick and efficient way to recover data in case of accidental deletion, file corruption, or other data loss scenarios.
    3. Replication: The VTrak M300p supports data replication, allowing you to create copies of your data on another VTrak system or external storage device. Replication can be performed in real-time or scheduled intervals, providing an additional layer of protection by ensuring that data is continuously backed up to a secondary location.
    4. Backup to External Devices: The VTrak M300p supports backup to external devices such as USB drives or tape drives. You can schedule regular backups of your data to these devices, providing an offline copy of your data that can be easily accessed in case of a system failure.
    5. Cloud Backup: The VTrak M300p can be integrated with cloud backup services, allowing you to store copies of your data in the cloud. Cloud backup provides an offsite storage option, ensuring that your data is protected even in the event of a physical disaster at your primary location.
    6. High Availability (HA) Configuration: The VTrak M300p can be configured in a high availability setup, where two VTrak systems are connected and synchronized in real-time. In case of a system failure, the secondary system takes over seamlessly, minimizing downtime and ensuring continuous access to data.

    Overall, the NAS Promise VTrak M300p offers a range of backup and disaster recovery options to suit different needs and requirements. These options provide data redundancy, point-in-time copies, replication, offline backups, cloud integration, and high availability configurations to safeguard data in case of system failures or emergencies.

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