How to recover data from QNAP REXP-1000 Pro NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP REXP-1000 Pro

QNAP REXP-1000 Pro NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from REXP-1000 Pro.

How to recover data from NAS QNAP REXP-1000 Pro

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can device firmware rollback or downgrading impact data loss risks for NAS QNAP REXP-1000 Pro devices?

Rolling back or downgrading the firmware of a NAS QNAP REXP-1000 Pro device can potentially increase the risk of data loss. Firmware updates often include important bug fixes, security patches, and performance improvements. By rolling back or downgrading the firmware, you may be exposing your device to known vulnerabilities or issues that have been addressed in the latest firmware version.

It is always recommended to keep your device's firmware up to date to ensure optimal performance and security. However, if you still decide to proceed with a firmware rollback or downgrade, it is crucial to back up all your data before making any changes. This way, if any issues arise during the process, you can restore your data from the backup to minimize the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS REXP-1000 Pro can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP REXP-1000 Pro. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a QNAP

How to recover data from a QNAP

REXP-1000 Pro has 10 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP REXP-1000 Pro network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS REXP-1000 Pro, feel free to leave a comment!
  • Jordy Reed
    Jordy Reed 16.09.2023 04:44 #
    Can data recovery from a NAS QNAP REXP-1000 Pro device be done if the device is showing signs of firmware or software bugs?
    • Hetman Software
      Hetman Software 16.09.2023 04:59 #

      Yes, data recovery from a QNAP REXP-1000 Pro device can be done even if the device is showing signs of firmware or software bugs. However, it is important to note that data recovery can be a complex and delicate process, and it is recommended to seek professional assistance from a data recovery specialist or QNAP support to ensure the best chance of successful recovery. They will have the expertise and tools required to handle the specific issues related to the device's firmware or software bugs.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is SSH and how does it work as a protocol for secure remote access?

    SSH, which stands for Secure Shell, is a cryptographic network protocol used for secure remote access to a computer or server. It provides a secure channel over an unsecured network (such as the internet) by encrypting the data transmitted between the client and the server.

    Here is how SSH works as a protocol for secure remote access:

    1. Authentication: The client initiates a connection to the server using SSH. The server responds by sending its public key to the client. The client then verifies the server's identity using the public key.
    2. Key Exchange: The client and server negotiate a session encryption key using a key exchange algorithm. This key will be used to encrypt the data transmitted during the session.
    3. Encryption: Once the session encryption key is established, all data transmitted between the client and server is encrypted using symmetric encryption. This ensures that even if someone intercepts the data, they won't be able to understand it without the encryption key.
    4. Secure Channel: SSH creates a secure channel between the client and server, protecting the confidentiality and integrity of the data being transmitted. This means that any data sent over the SSH connection is safe from eavesdropping or tampering.
    5. Terminal Access: SSH also allows for secure terminal access to the remote server. It provides a command-line interface where the user can execute commands on the remote server as if they were physically present at the machine.

    Overall, SSH provides a secure and encrypted way to remotely access and manage servers, making it a widely used protocol for secure remote administration and file transfers.

  • How does the NAS QNAP REXP-1000 Pro utilize SSH for secure file transfers and remote management?

    The NAS QNAP REXP-1000 Pro utilizes SSH (Secure Shell) for secure file transfers and remote management by providing a secure and encrypted connection between the client and the server.

    Here's how it works:

    1. Secure File Transfers: SSH allows users to securely transfer files between their local computer and the QNAP NAS. By using SSH file transfer protocols such as SFTP (SSH File Transfer Protocol) or SCP (Secure Copy), users can securely upload, download, and manage files on the NAS.
    2. Remote Management: SSH enables users to remotely manage the QNAP NAS through a command-line interface (CLI) or remote shell. By establishing an SSH session, users can execute commands, configure settings, and perform administrative tasks on the NAS from a remote location.

    The QNAP REXP-1000 Pro supports SSH by enabling the SSH service on the NAS. Users can access the NAS using SSH client software, such as PuTTY (Windows) or Terminal (Mac/Linux), and connect to the NAS's IP address or hostname. Once connected, they can authenticate themselves using a username and password or SSH key pair, ensuring secure access to the NAS.

    Overall, SSH adds an extra layer of security to file transfers and remote management by encrypting the communication and protecting sensitive data from unauthorized access or interception.

  • What are the advantages and features of using SSH in the NAS QNAP REXP-1000 Pro compared to other remote access protocols?

    The advantages and features of using SSH in the NAS QNAP REXP-1000 Pro compared to other remote access protocols include:

    1. Secure remote access: SSH (Secure Shell) is a secure protocol that ensures encrypted communication between the client and the server. It provides a secure channel for remote access, protecting sensitive data from unauthorized access.
    2. Authentication: SSH uses public-key cryptography for authentication, which provides a higher level of security compared to other protocols like FTP or Telnet. It requires the use of private and public key pairs, making it difficult for unauthorized users to gain access.
    3. Encrypted data transfer: SSH encrypts the data being transferred between the client and the server, ensuring the confidentiality and integrity of the data. This makes it suitable for accessing and transferring sensitive files over the network.
    4. Port forwarding: SSH supports port forwarding, allowing users to securely access services running on remote servers without exposing them to the public network. This feature enhances security by reducing the attack surface and limiting access to specific services.
    5. Command-line interface: SSH provides a command-line interface (CLI) that allows users to execute commands on the remote server. This feature is particularly useful for system administrators who need to manage and configure the NAS device remotely.
    6. Cross-platform compatibility: SSH is supported by various operating systems, including Windows, macOS, and Linux. This cross-platform compatibility makes it easy to access the NAS device from different devices and operating systems.
    7. Open-source and widely adopted: SSH is an open-source protocol that has been widely adopted in the industry. It has a large community of developers, which ensures continuous improvement, security updates, and support.

    Overall, using SSH in the QNAP REXP-1000 Pro NAS provides a secure and efficient method for remote access and management of the device, ensuring the confidentiality and integrity of the data.

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