Recovering Data from NAS QNAP Turbo Station TS-220 RAID Controller Failure: Causes and Solutions

Learn about RAID controller failure on ⭐ NAS and how it affects your data recovery efforts.

Recovering Data from NAS QNAP Turbo Station TS-220 RAID Controller Failure: Causes and Solutions

QNAP Turbo Station TS-220 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-220.

Recovering Data from NAS QNAP Turbo Station TS-220 RAID Controller Failure: Causes and Solutions

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can the use of specific file-sharing protocols impact data loss risks on NAS QNAP Turbo Station TS-220 devices?

The use of specific file-sharing protocols can impact data loss risks on NAS QNAP Turbo Station TS-220 devices in the following ways:

  1. Encryption: Some file-sharing protocols offer encryption options to secure data during transmission. Enabling encryption can reduce the risk of data interception and unauthorized access, thereby minimizing the chances of data loss.
  2. Access Control: Certain protocols provide advanced access control mechanisms, such as user authentication, permission settings, and role-based access control. By properly configuring these settings, the risk of data loss due to unauthorized access or accidental deletion can be mitigated.
  3. Data Integrity: File-sharing protocols that support data integrity checks, such as checksums or hashing, can help identify and prevent data corruption during file transfers. This ensures that the data stored on the NAS remains intact and reduces the likelihood of data loss.
  4. Backup and Sync Features: Some protocols offer built-in backup and sync features that allow users to create redundant copies of their data on other devices or cloud storage. By utilizing these features, users can safeguard their data against hardware failures, accidental deletions, or other unforeseen events.
  5. Vulnerabilities and Security: The choice of file-sharing protocols can impact the overall security of the NAS device. Some protocols may have known vulnerabilities or weaknesses that can be exploited by attackers, potentially leading to data loss. It is crucial to choose protocols that have a strong security track record and regularly update the NAS firmware to address any security vulnerabilities.
  6. User Awareness and Training: Regardless of the file-sharing protocol used, user awareness and training play a vital role in preventing data loss. Educating users about best practices, such as avoiding suspicious links, regularly updating passwords, and being cautious while sharing files, can significantly reduce the risk of data loss caused by human error or malicious activities.

It is essential to carefully evaluate the security features and capabilities of file-sharing protocols before selecting and configuring them on NAS devices to minimize the risks of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-220 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-220. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-220 has 2 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-220 network-attached storage keeps QTS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-220, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and benefits of using QNAP Turbo Station TS-220 for supporting iTunes on a NAS?

    The QNAP Turbo Station TS-220 offers several key features and benefits for supporting iTunes on a NAS:

    1. Media Server: The TS-220 acts as a dedicated media server, allowing you to store and organize your entire iTunes library in one centralized location. This ensures that your media files are easily accessible and can be streamed to multiple devices simultaneously.
    2. High Performance: The TS-220 is equipped with a powerful ARM Cortex-A9 dual-core processor and 512MB DDR3 RAM, providing smooth and fast performance for streaming and accessing media files.
    3. Dual-bay Design: The TS-220 features a dual-bay design, allowing you to install two hard drives and configure them in various RAID configurations for data redundancy and increased storage capacity.
    4. Easy Setup: The TS-220 is designed for easy setup and management. It comes with a user-friendly web-based interface, making it simple to configure and manage your iTunes library.
    5. Mobile Access: QNAP provides mobile apps for iOS and Android devices, allowing you to access and stream your iTunes library on the go. You can also use the apps to upload and download files to and from your NAS.
    6. Backup and Sync: The TS-220 supports various backup and synchronization options, including Apple Time Machine, RTRR (Real-Time Remote Replication), and Qsync. This ensures that your iTunes library is always protected and up to date.
    7. Expandability: The TS-220 supports QNAP's expansion units, allowing you to easily expand your storage capacity as your iTunes library grows. You can also connect USB drives or external storage devices for additional storage options.
    8. Energy-efficient: The TS-220 is designed to be energy-efficient, consuming less power compared to traditional desktop computers or servers. This helps to reduce electricity costs and minimize environmental impact.

    Overall, the QNAP Turbo Station TS-220 provides a reliable and feature-rich solution for supporting iTunes on a NAS, offering centralized storage, easy access, and robust performance for your media library.

  • How can I set up and configure iTunes on my QNAP Turbo Station TS-220 NAS to access and stream media files?

    To set up and configure iTunes on your QNAP Turbo Station TS-220 NAS to access and stream media files, follow these steps:

    1. Make sure your QNAP Turbo Station TS-220 NAS is connected to your network and powered on.
    2. Open a web browser on your computer and enter the IP address of your NAS in the address bar. Press Enter to access the NAS management interface.
    3. Log in to the NAS management interface using your administrator credentials.
    4. In the NAS management interface, go to "Control Panel" > "Applications" > "iTunes Server" to open the iTunes Server settings.
    5. Enable the iTunes Server by checking the box next to "Enable iTunes Server."
    6. Configure the iTunes Server settings according to your preferences. You can set the server name, port number, and select the media folders you want to make available to iTunes.
    7. Click "Apply" to save the settings.
    8. Open iTunes on your computer.
    9. In iTunes, go to "Preferences" > "Advanced" > "General" and check the box next to "Share iTunes Library XML with other applications."
    10. In the same "Advanced" preferences window, click on the "Sharing" tab.
    11. Check the box next to "Share my library on my local network."
    12. Select the QNAP Turbo Station TS-220 NAS from the drop-down menu next to "Share my library on."
    13. Click "OK" to save the settings.
    14. iTunes will now scan the media folders you selected in the QNAP NAS management interface and add the media files to its library.
    15. You can now access and stream your media files from the QNAP Turbo Station TS-220 NAS using iTunes on any device connected to the same network.

    Note: Make sure your media files are in a compatible format for iTunes to play them. If necessary, you may need to convert the files to a compatible format using a media converter before adding them to the QNAP NAS.

  • Are there any limitations or compatibility issues when using iTunes on a QNAP Turbo Station TS-220 NAS, and how can they be resolved?

    There can be limitations and compatibility issues when using iTunes on a QNAP Turbo Station TS-220 NAS. Here are a few potential issues and their resolutions:

    1. iTunes version: The QNAP Turbo Station TS-220 NAS may not support the latest version of iTunes. To resolve this, check the QNAP website or contact their support to find out which versions of iTunes are compatible with your NAS model. You may need to downgrade or use a specific version of iTunes.
    2. NAS firmware: Ensure that your QNAP NAS is running the latest firmware version. Firmware updates often include bug fixes and compatibility improvements, which can resolve issues with iTunes.
    3. File format compatibility: iTunes may not support certain file formats or codecs. Make sure your media files are in a compatible format, such as MP3 or AAC for audio, and MP4 or MOV for video. If your files are in an incompatible format, you can use third-party software to convert them to a compatible format.
    4. Network connectivity: Ensure that your QNAP NAS and the device running iTunes are connected to the same network. Check the network settings on both devices and troubleshoot any connectivity issues.
    5. Permissions and access: Make sure the iTunes library folder on your QNAP NAS has the correct permissions and access rights. Ensure that the user account accessing the NAS has sufficient privileges to read and write files to the iTunes folder.
    6. Firewall and antivirus: Check your firewall and antivirus settings to ensure they are not blocking or interfering with iTunes or the NAS. Temporarily disabling these security measures can help identify if they are causing any compatibility issues.
    7. iTunes server settings: If you are using the iTunes Server feature on your QNAP NAS, check the server settings to ensure they are properly configured. You may need to enable or disable certain options to resolve compatibility issues.

    If you encounter specific errors or issues while using iTunes on your QNAP Turbo Station TS-220 NAS, it is recommended to consult the QNAP support documentation or contact their support team for further assistance.

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