NAS QNAP Turbo Station TS-420 / TS-420U RAID Controller Failure: Causes, Consequences, and Data Recovery

RAID controller failure on ⭐ NAS? Discover its causes, consequences, and recovery methods.

NAS QNAP Turbo Station TS-420 / TS-420U RAID Controller Failure: Causes, Consequences, and Data Recovery

QNAP Turbo Station TS-420 / TS-420U NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-420 / TS-420U.

NAS QNAP Turbo Station TS-420 / TS-420U RAID Controller Failure: Causes, Consequences, and Data Recovery

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can the use of redundant power supplies reduce the chances of data loss on NAS QNAP Turbo Station TS-420 / TS-420U devices?

Yes, the use of redundant power supplies can help reduce the chances of data loss on NAS QNAP Turbo Station TS-420 / TS-420U devices. Redundant power supplies provide backup power in case one power supply fails, ensuring continuous operation of the device. This helps prevent unexpected shutdowns or power surges that could potentially lead to data loss. By having redundant power supplies, the NAS device remains powered and operational even if one power supply fails, minimizing the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-420 / TS-420U can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-420 / TS-420U. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-420 / TS-420U has 4 HDD slots, and it supports the following array types:

  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-420 / TS-420U network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-420 / TS-420U, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the different file access security features available on the NAS QNAP Turbo Station TS-420 / TS-420U?

    The QNAP Turbo Station TS-420 / TS-420U NAS (Network Attached Storage) device offers several file access security features. Some of the key features include:

    1. User and Group Management: The NAS allows you to create and manage user accounts and groups. You can assign different access permissions to each user or group, controlling their ability to read, write, or execute files.
    2. Shared Folder Permissions: You can set specific access permissions for each shared folder on the NAS. This allows you to control who can access and modify the files within each folder.
    3. Access Control List (ACL): The NAS supports ACL, which enables more granular control over file access permissions. With ACL, you can set permissions for individual users or groups on specific files and folders.
    4. Windows Active Directory (AD) Integration: The Turbo Station TS-420 / TS-420U can integrate with an existing Windows Active Directory domain. This allows you to leverage your existing AD infrastructure for user authentication and access control.
    5. IP Access Control: You can restrict access to the NAS based on IP addresses or ranges. This feature allows you to specify which IP addresses are allowed or denied access to the NAS.
    6. HTTPS and SSL/TLS Encryption: The NAS supports HTTPS (HTTP over SSL/TLS) for secure web-based file access. This ensures that data transmitted between the NAS and clients is encrypted and secure.
    7. File-Level Encryption: The Turbo Station TS-420 / TS-420U supports file-level encryption, allowing you to encrypt specific files or folders. This provides an additional layer of security for sensitive data.
    8. Antivirus Protection: QNAP NAS devices come with built-in antivirus software that can scan files for malware and viruses. This helps to protect your data from potential threats.

    These are some of the file access security features available on the QNAP Turbo Station TS-420 / TS-420U NAS. The device offers a comprehensive set of tools to secure your files and control access to them.

  • How can users ensure secure file access and prevent unauthorized access on the NAS QNAP Turbo Station TS-420 / TS-420U?

    To ensure secure file access and prevent unauthorized access on the NAS QNAP Turbo Station TS-420 / TS-420U, users can follow these steps:

    1. Change the default admin password: The first step is to change the default admin password to a strong, unique password. This will prevent unauthorized access to the NAS.
    2. Enable and configure firewall settings: The NAS should have a built-in firewall that can be enabled and configured to restrict access from external networks. Users should review and customize the firewall settings to allow only necessary network traffic.
    3. Create user accounts with strong passwords: Create individual user accounts for each person who needs access to the NAS. Ensure that each account has a strong password that is not easily guessable.
    4. Enable two-factor authentication (2FA): QNAP NAS devices support 2FA, which adds an extra layer of security. Enable this feature and require users to authenticate using a second factor, such as a mobile app or a physical security key.
    5. Set up access control lists (ACLs): Use access control lists to define which users or groups have access to specific folders or files on the NAS. This allows fine-grained control over file access permissions.
    6. Enable network encryption: QNAP NAS devices support protocols like SSL/TLS to encrypt network traffic. Enable encryption to secure data transmission between the NAS and connected devices.
    7. Regularly update firmware and applications: Keep the NAS firmware and installed applications up to date to ensure that any security vulnerabilities are patched.
    8. Enable and configure IP blocking: Use the IP blocking feature to block suspicious IP addresses or repeated failed login attempts. This helps prevent unauthorized access attempts.
    9. Disable unnecessary services: Disable any unnecessary services or protocols on the NAS to reduce the attack surface. Only enable the services that are required for your specific use case.
    10. Regularly backup data: Implement a regular backup strategy to ensure that your data is protected in case of any security incidents or hardware failures.

    By following these steps, users can enhance the security of their QNAP Turbo Station TS-420 / TS-420U NAS and prevent unauthorized access to their files.

  • Can the NAS QNAP Turbo Station TS-420 / TS-420U be integrated with existing authentication systems for enhanced file access security?

    Yes, the NAS QNAP Turbo Station TS-420 / TS-420U can be integrated with existing authentication systems for enhanced file access security. It supports various authentication methods such as Windows Active Directory (AD), LDAP directory services, and local user accounts. By integrating with these systems, the NAS can leverage existing user accounts and access permissions, making it easier to manage and control file access for users within the organization.

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