How to recover data from QNAP Turbo Station TS-977XU-RP NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP Turbo Station TS-977XU-RP

QNAP Turbo Station TS-977XU-RP NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-977XU-RP.

How to recover data from NAS QNAP Turbo Station TS-977XU-RP

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can remote access to NAS QNAP Turbo Station TS-977XU-RP devices pose additional data loss risks?

Remote access to a NAS QNAP Turbo Station TS-977XU-RP device can potentially pose additional data loss risks if proper security measures are not in place. Here are some factors to consider:

  1. Security vulnerabilities: Remote access can expose the NAS device to potential security vulnerabilities if not properly secured. If an attacker gains unauthorized access, they may be able to delete or modify data, or even compromise the entire system.
  2. Weak passwords: Weak passwords or default credentials can make it easier for attackers to gain access to the device remotely. It is essential to use strong, unique passwords and enable two-factor authentication to mitigate this risk.
  3. Malware and ransomware: Remote access increases the risk of malware or ransomware infections. If a remote user's device is compromised, it can potentially spread malware to the NAS device, leading to data loss or encryption.
  4. Network vulnerabilities: If the network used for remote access is not properly secured, it can expose the NAS device to attacks such as man-in-the-middle attacks or unauthorized access attempts.

To mitigate these risks and ensure secure remote access to a QNAP Turbo Station NAS device, it is recommended to follow these best practices:

  • Keep the NAS firmware up to date to ensure any security vulnerabilities are patched.
  • Use strong, unique passwords and enable two-factor authentication for all user accounts.
  • Restrict remote access to only trusted IP addresses or VPN connections.
  • Implement network-level security measures such as firewalls and intrusion detection systems.
  • Regularly backup data from the NAS device to an offsite location to mitigate the impact of data loss.

By following these best practices, the risk of data loss through remote access can be significantly reduced.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-977XU-RP can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-977XU-RP. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-977XU-RP has 9 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-977XU-RP network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-977XU-RP, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and benefits of using the NAS QNAP Turbo Station TS-977XU-RP as central storage for a network?

    The QNAP Turbo Station TS-977XU-RP is a powerful and versatile NAS device that can serve as central storage for a network. Some of its key features and benefits include:

    1. High Performance: The TS-977XU-RP is equipped with a powerful AMD Ryzen processor and up to 64GB of DDR4 RAM, ensuring smooth and efficient performance for data storage and access.
    2. Scalability: With nine drive bays, the TS-977XU-RP offers ample storage capacity, and it supports both 3.5-inch and 2.5-inch SATA drives. It also supports expansion units, allowing for further storage expansion as your needs grow.
    3. RAID Support: The NAS supports various RAID configurations (RAID 0, 1, 5, 6, 10, 50, 60, and JBOD), providing data protection and increased performance.
    4. High-Speed Connectivity: The TS-977XU-RP is equipped with multiple Gigabit Ethernet ports, enabling high-speed network connectivity. It also supports 10GbE connectivity for even faster data transfer rates.
    5. Virtualization Support: The NAS supports virtualization technologies such as VMware, Citrix, and Microsoft Hyper-V, allowing you to run multiple virtual machines on a single device.
    6. Centralized File Storage: The TS-977XU-RP can act as a central repository for all your files, allowing easy access and sharing across the network. It supports various file sharing protocols like SMB/CIFS, NFS, and FTP.
    7. Backup and Disaster Recovery: The NAS offers comprehensive backup solutions, including local backup, remote replication, and cloud backup options. It also supports snapshot technology for efficient data protection and recovery.
    8. Security and Data Protection: The TS-977XU-RP provides advanced security features such as AES 256-bit encryption, IP blocking, and antivirus protection, ensuring the safety of your data.
    9. Multimedia and Entertainment: The NAS supports media streaming and transcoding, allowing you to stream multimedia content to various devices. It also supports Plex Media Server for a seamless media experience.
    10. App Ecosystem: The QNAP App Center offers a wide range of applications that can be installed on the NAS, expanding its functionality and allowing customization to suit your specific needs.

    Overall, the QNAP Turbo Station TS-977XU-RP provides high-performance, scalability, and a wide range of features that make it an excellent choice for central storage in a network environment.

  • How does the NAS QNAP Turbo Station TS-977XU-RP enhance data management and accessibility in a business or home network environment?

    The NAS QNAP Turbo Station TS-977XU-RP enhances data management and accessibility in a business or home network environment through several features:

    1. High-performance hardware: The TS-977XU-RP is equipped with a powerful AMD Ryzen processor and up to 64GB of DDR4 RAM, which allows for fast and efficient data processing. This ensures smooth operation and quick access to files and applications.
    2. Scalability: The NAS supports up to 9 hard drives, including 2.5-inch SSDs and 3.5-inch HDDs, providing ample storage space for data. It also supports expansion units, allowing for easy scalability as the storage needs of the business or home network grow.
    3. RAID support: The TS-977XU-RP supports various RAID configurations, including RAID 0, 1, 5, 6, 10, 50, and 60. This enables data redundancy and protection against drive failures, ensuring data integrity and minimizing downtime.
    4. File sharing and collaboration: The NAS supports multiple file sharing protocols such as SMB/CIFS, NFS, and AFP, making it compatible with different operating systems. It also offers features like shared folders, file synchronization, and remote access, enabling seamless collaboration and access to files from anywhere.
    5. Data backup and recovery: The TS-977XU-RP provides comprehensive backup solutions, including QNAP's proprietary QNAP Hybrid Backup Sync. This allows users to schedule automatic backups of important data to external devices, cloud storage services, or remote NAS devices. In case of data loss or accidental deletion, the NAS also offers various recovery options.
    6. Virtualization support: The NAS is compatible with popular virtualization platforms like VMware, Citrix, and Microsoft Hyper-V. It can be used as a cost-effective storage solution for virtual machines, enabling efficient resource utilization and simplified management of virtualized environments.
    7. Security features: The TS-977XU-RP offers various security measures to protect data, including AES 256-bit encryption, IP blocking, and antivirus protection. It also supports SSL/TLS protocols for secure remote access and data transfers.

    Overall, the NAS QNAP Turbo Station TS-977XU-RP enhances data management and accessibility by providing high-performance hardware, scalability, data protection, collaboration features, backup solutions, virtualization support, and robust security measures.

  • What are the recommended use cases and industries that can benefit from utilizing the NAS QNAP Turbo Station TS-977XU-RP as a central storage solution?

    The NAS QNAP Turbo Station TS-977XU-RP can be utilized as a central storage solution in various use cases and industries. Some recommended use cases and industries that can benefit from using this device include:

    1. Small and Medium-sized Businesses (SMBs): The TS-977XU-RP can be an ideal storage solution for SMBs that require a central repository for storing and managing their business-critical data. It provides a scalable and reliable storage platform to accommodate the growing data needs of SMBs.
    2. Media and Entertainment: Industries such as media production, video editing, and post-production can benefit from the TS-977XU-RP's high storage capacity and performance. It allows for efficient collaboration and sharing of large media files among team members.
    3. Surveillance and Security: With its support for high-capacity hard drives and RAID configurations, the TS-977XU-RP can serve as a central storage solution for surveillance systems. It enables storing and managing video footage from multiple cameras, ensuring data integrity and easy retrieval.
    4. Virtualization and Cloud Infrastructure: The TS-977XU-RP is compatible with virtualization platforms like VMware and Hyper-V, making it suitable for virtual machine storage. It can be integrated into existing virtualization and cloud environments, providing centralized storage for virtual machines and applications.
    5. Research and Development: Organizations involved in research and development activities often generate massive amounts of data. The TS-977XU-RP offers high storage capacity and performance, allowing researchers to store, access, and analyze their data efficiently.
    6. Educational Institutions: Schools, colleges, and universities can utilize the TS-977XU-RP as a central storage solution for educational resources, research data, and student records. It provides a secure and easily accessible storage platform for educational institutions.
    7. Architecture and Engineering: The TS-977XU-RP can serve as a central storage solution for architecture and engineering firms, enabling them to store and manage large design files, blueprints, and project data. It facilitates collaboration among team members and ensures data availability.

    Overall, any industry or organization that requires scalable, reliable, and high-performance centralized storage can benefit from utilizing the NAS QNAP Turbo Station TS-977XU-RP.

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