How to recover data from QNAP VS-4012U-RP Pro NAS

Contents

• Why can’t ordinary software tools restore files from RAID?
• How to take hard disks out of the NAS and connect them to a PC?
  • Restoring data with Hetman RAID Recovery
  • Safe recovery from disk images
  • Where are user’s files stored?
  • Comparison of software for RAID recovery

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any guidelines for configuring security settings on NAS QNAP VS-4012U-RP Pro devices to prevent unauthorized access and potential data loss?

Yes, there are several guidelines you can follow to configure security settings on a QNAP VS-4012U-RP Pro NAS device to prevent unauthorized access and potential data loss. Here are some important steps to consider:

1. Change the default administrator password: Upon initial setup, change the default password for the administrator account to a strong and unique password.
2. Enable two-factor authentication (2FA): QNAP NAS devices support 2FA, which adds an extra layer of security. Enable this feature and use a mobile app like Google Authenticator for authentication.
3. Keep the firmware and applications up to date: Regularly check for firmware updates and security patches provided by QNAP. Apply these updates promptly to protect against known vulnerabilities.
4. Use strong passwords for user accounts: Enforce strong password policies for all user accounts, including a combination of uppercase and lowercase letters, numbers, and symbols. Avoid using default or easily guessable passwords.
5. Limit network access: Configure firewall rules to restrict access to the NAS device from specific IP addresses or subnets. Only allow necessary ports and protocols for remote access.
6. Disable unnecessary services: Disable any unnecessary services or features that are not required for your specific use case. This reduces the potential attack surface.
7. Enable network encryption: Use protocols like HTTPS and SSL/TLS for secure communication between clients and the NAS device. Encrypting network traffic helps protect sensitive data from interception.
8. Enable network access protection: QNAP NAS devices provide features like IP blocking, account protection, and automatic blocking of IP addresses after failed login attempts. Enable these features to prevent brute-force attacks.
9. Regularly backup your data: Implement a backup strategy to regularly backup your data to an external storage device or a cloud storage service. This ensures that even if unauthorized access or data loss occurs, you can still recover your important files.
10. Educate users: Train all users on best practices for security, such as avoiding suspicious links or attachments, using strong passwords, and being cautious about granting access permissions.

It is important to note that these guidelines are not exhaustive, and it is always recommended to refer to the official QNAP documentation and consult with a security professional to ensure the best security practices for your specific environment.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VS-4012U-RP Pro can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

1. Turn off the storage and disconnect it from the power supply.

   WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

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   How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP VS-4012U-RP Pro. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a QNAP

VS-4012U-RP Pro has 4 HDD slots, and it supports the following array types:

• RAID 6;
• RAID 5;
• RAID 10;
• RAID 0;
• RAID 1;
• JBOD;

NAS supports:

• ZFS;
• EXT4;
• EXT3;
• exFAT;
• FAT32 (External Disk Only);
• NTFS (External Disk Only);
• HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

• Overwriting during the recovery process;
• Loss resulting from bad sectors;
• User mistakes.

To create an image, do the following:

1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

   

4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

   

Where are user’s files stored?

The QNAP VS-4012U-RP Pro network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery