How to recover data from Asustor LOCKERSTOR 4 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Asustor LOCKERSTOR 4

Asustor LOCKERSTOR 4 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from LOCKERSTOR 4.

How to recover data from NAS Asustor LOCKERSTOR 4

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Asustor also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can a NAS Asustor LOCKERSTOR 4 device's cache settings impact data loss risks?

The cache settings on a NAS (Network Attached Storage) device like the Asustor LOCKERSTOR 4 can impact the risk of data loss in the following ways:

  1. Write Cache: Enabling write caching can improve the performance of write operations by temporarily storing data in the cache before writing it to the hard drives. However, if there is a sudden power loss or system failure, any data in the cache that has not been written to the drives may be lost, resulting in data loss. Therefore, it is important to ensure that the NAS device has a reliable power supply and backup solutions like a UPS (Uninterruptible Power Supply) to minimize the risk.
  2. Read Cache: Similarly, enabling read caching can enhance the speed of read operations by storing frequently accessed data in the cache. However, if the cache becomes corrupted or fails, it may result in data inconsistencies or loss. Therefore, regular monitoring and maintenance of the cache are necessary to ensure its reliability.
  3. RAID Configuration: The Asustor LOCKERSTOR 4 supports various RAID configurations for data redundancy and protection. The choice of RAID level, such as RAID 1 (mirroring) or RAID 5 (striping with parity), can impact the risk of data loss. RAID configurations provide fault tolerance by distributing data across multiple drives, but they are not foolproof. If multiple drives fail simultaneously or during the rebuilding process, data loss can occur. Regular backups and monitoring of drive health are essential to minimize the risk.
  4. Cache Size: The size of the cache can also impact the risk of data loss. A larger cache can improve performance, but it also means there is more data at risk in case of a failure. Balancing cache size with data protection measures like backups is crucial to mitigate the risk.

In summary, the cache settings on a NAS device can impact data loss risks by introducing a temporary storage layer that can be vulnerable to failures or power loss. Proper power management, regular maintenance, choosing the appropriate RAID configuration, and implementing backup strategies are essential to minimize the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS LOCKERSTOR 4 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Asustor LOCKERSTOR 4. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Asustor

How to recover data from a Asustor

LOCKERSTOR 4 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • JBOD;

NAS supports:

  • Ext2;
  • Ext3;
  • Ext4;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Asustor LOCKERSTOR 4 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS LOCKERSTOR 4, feel free to leave a comment!
  • Mikey Mitchell
    Mikey Mitchell 11.09.2023 22:49 #
    Can data recovery from a NAS Asustor LOCKERSTOR 4 device be performed if there are issues with the operating system or firmware?
    • Hetman Software
      Hetman Software 11.09.2023 23:00 #

      Yes, data recovery can be performed from a NAS Asustor LOCKERSTOR 4 device even if there are issues with the operating system or firmware. In such cases, the data recovery process typically involves accessing the hard drives directly and bypassing the NAS device's software.

      To perform data recovery, you would need to remove the hard drives from the Asustor LOCKERSTOR 4 device and connect them to a computer or another NAS device. From there, specialized data recovery software or services can be used to scan and recover the data from the drives.

      It is important to note that data recovery from a NAS device can be a complex process, and it is recommended to consult with a professional data recovery service or a knowledgeable IT specialist for assistance.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features of the NAS Asustor LOCKERSTOR 4 that ensure file access security?

    The NAS Asustor LOCKERSTOR 4 offers several key features to ensure file access security:

    1. AES 256-Bit Encryption: The LOCKERSTOR 4 supports AES 256-bit encryption, one of the most secure encryption standards available. This ensures that all data stored on the NAS is encrypted and protected from unauthorized access.
    2. Secure Access Control: The NAS provides flexible access control mechanisms, including user and group permissions, to restrict access to specific files and folders. Administrators can create user accounts with different levels of access rights, ensuring that only authorized individuals can access sensitive data.
    3. Two-Factor Authentication (2FA): The LOCKERSTOR 4 supports two-factor authentication, adding an extra layer of security to the login process. Users can enable 2FA, requiring a second verification step, such as a one-time password or biometric authentication, to access the NAS.
    4. Built-in Firewall: The NAS has a built-in firewall that helps protect against unauthorized network access and potential security threats. It can block suspicious IP addresses or specific ports, reducing the risk of unauthorized access attempts.
    5. Antivirus Protection: Asustor provides an integrated antivirus solution that can scan files stored on the NAS to detect and remove any malware or viruses. This helps to prevent the spread of malicious software and ensures the integrity of the stored files.
    6. Data Backup and Snapshot: The LOCKERSTOR 4 supports various backup options, including local backup, remote backup, and cloud backup, allowing users to create redundant copies of their data for disaster recovery purposes. Additionally, the NAS offers snapshot technology, enabling users to take point-in-time snapshots of their data, providing an additional layer of protection against accidental deletion or modification.
    7. Access Control List (ACL): The NAS supports Access Control List functionality, which allows administrators to define fine-grained access permissions for specific files and folders. This feature provides enhanced control over who can read, write, or execute files on the NAS.
    8. HTTPS and SSL/TLS Support: The LOCKERSTOR 4 supports secure communication protocols like HTTPS and SSL/TLS, ensuring that data transmitted between the NAS and connected devices is encrypted and protected from interception.

    Overall, these features combine to provide robust file access security, protecting data stored on the NAS Asustor LOCKERSTOR 4 from unauthorized access, malware, and other potential threats.

  • How does the NAS Asustor LOCKERSTOR 4 provide secure remote access to files?

    The NAS Asustor LOCKERSTOR 4 provides secure remote access to files through several methods:

    1. VPN Support: It supports Virtual Private Network (VPN) connections, allowing users to establish a secure and encrypted connection to access files remotely. VPNs create a private network over a public network, ensuring data confidentiality and integrity.
    2. SSL/TLS Encryption: LOCKERSTOR 4 supports Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption protocols. These protocols encrypt the data transmitted between the NAS and the remote device, preventing unauthorized access and eavesdropping.
    3. Two-Factor Authentication (2FA): Asustor offers 2FA as an additional layer of security. Users can enable 2FA for remote access, requiring a second authentication step, such as a unique code generated on a mobile device, to log in. This protects against unauthorized access even if the login credentials are compromised.
    4. Firewall and IP Access Control: The NAS has built-in firewall capabilities to block unauthorized access attempts. Additionally, IP access control allows users to define specific IP addresses or ranges that are allowed to connect remotely, further limiting access to trusted sources.
    5. AES 256-bit Encryption: LOCKERSTOR 4 supports AES 256-bit encryption for data stored on the NAS. This ensures that even if the files are accessed remotely, they remain encrypted and secure, providing an extra layer of protection against unauthorized access.

    Overall, the combination of VPN support, SSL/TLS encryption, 2FA, firewall, IP access control, and AES 256-bit encryption helps ensure secure remote access to files on the NAS Asustor LOCKERSTOR 4.

  • Can you explain the encryption and authentication mechanisms used by the NAS Asustor LOCKERSTOR 4 to protect file access?

    The NAS Asustor LOCKERSTOR 4 utilizes various encryption and authentication mechanisms to protect file access. Here are some of the key mechanisms employed:

    1. Encryption at Rest: The LOCKERSTOR 4 supports AES 256-bit encryption, which encrypts the data stored on the drives. This ensures that even if the drives are physically accessed or stolen, the data remains encrypted and inaccessible without the encryption key.
    2. SSL/TLS Encryption: The NAS supports SSL/TLS protocols for secure data transmission over the network. This ensures that data transferred between the NAS and client devices is encrypted, preventing unauthorized access or eavesdropping.
    3. Access Control Lists (ACL): The LOCKERSTOR 4 provides fine-grained access control through ACLs. Administrators can define access permissions for individual users or user groups, allowing or restricting their access to specific files or folders.
    4. User Authentication: The NAS supports various authentication methods such as local user accounts, LDAP, and Active Directory. Users are required to provide valid credentials to access the NAS, ensuring that only authorized individuals can access the files.
    5. Two-Factor Authentication (2FA): Asustor NAS devices support 2FA, which adds an additional layer of security. Users need to provide a second authentication factor, such as a unique code generated by an authentication app, along with their password to access the NAS.
    6. IP Access Control: Administrators can restrict access to the NAS based on IP addresses or ranges. This allows them to define trusted networks or block specific IPs from accessing the NAS, enhancing security.
    7. Antivirus Integration: The LOCKERSTOR 4 integrates with antivirus software to scan files for malware or viruses. This helps to prevent the storage of infected files and protects the NAS from potential threats.

    By combining these encryption and authentication mechanisms, the Asustor LOCKERSTOR 4 ensures secure file access and protects data from unauthorized access or tampering.

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