How to recover data from Digiever DS-16364-RM Pro+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Digiever DS-16364-RM Pro+

Digiever DS-16364-RM Pro+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DS-16364-RM Pro+.

How to recover data from NAS Digiever DS-16364-RM Pro+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Digiever also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any guidelines for configuring security settings on NAS Digiever DS-16364-RM Pro+ devices to prevent unauthorized access and potential data loss?

Yes, there are several guidelines that can help you configure security settings on NAS Digiever DS-16364-RM Pro+ devices to prevent unauthorized access and potential data loss. Here are some key recommendations:

  1. Change Default Passwords: The first step is to change the default passwords for both the administrator and user accounts. Use strong, unique passwords that are not easily guessable.
  2. Enable Firewall: Enable the built-in firewall on the NAS device to restrict incoming and outgoing network traffic. Configure the firewall rules to allow only necessary services and block all other unnecessary ports.
  3. Disable Unused Services: Disable any unused services or protocols on the NAS device to minimize potential attack vectors. Only enable the necessary services required for your specific use case.
  4. Enable Two-Factor Authentication (2FA): Enable 2FA for all user accounts to add an extra layer of security. This ensures that even if someone obtains the password, they would still need a second factor (e.g., a mobile app or SMS code) to access the NAS.
  5. Regularly Update Firmware: Keep the NAS firmware up to date with the latest security patches and bug fixes. Regularly check for updates and apply them promptly to protect against known vulnerabilities.
  6. Implement Access Control: Configure access control lists (ACLs) to restrict access to specific folders or files. Only grant permissions to authorized users or groups, and regularly review and update these access controls.
  7. Regularly Backup Data: Implement a regular backup strategy to ensure that data is securely backed up and can be restored in case of any data loss or ransomware attack. Store backups on a separate device or off-site location.
  8. Monitor and Audit: Enable logging and monitoring features on the NAS device to track any suspicious activities or unauthorized access attempts. Regularly review logs and audit trails to identify potential security incidents.
  9. Physical Security: Ensure that the NAS device is physically secured in a locked room or cabinet to prevent unauthorized access or tampering.
  10. Educate Users: Train and educate all users on best security practices, such as avoiding suspicious links or attachments, using strong passwords, and being cautious with sharing sensitive information.

It is important to note that these guidelines are general recommendations, and you should consult the official documentation and support resources provided by Digiever for specific instructions and best practices for your NAS model.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DS-16364-RM Pro+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Digiever DS-16364-RM Pro+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Digiever

How to recover data from a Digiever

DS-16364-RM Pro+ has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Digiever DS-16364-RM Pro+ network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DS-16364-RM Pro+, feel free to leave a comment!
  • Chad Colgate
    Chad Colgate 23.08.2023 10:52 #
    Can data recovery from a NAS Digiever DS-16364-RM Pro+ device be performed if there are issues with the storage drive or media errors?
    • Hetman Software
      Hetman Software 23.08.2023 12:02 #

      Yes, data recovery from a NAS Digiever DS-16364-RM Pro+ device can be performed even if there are issues with the storage drive or media errors. However, the success of data recovery depends on the extent of the issues and the severity of the errors.

      If there are minor issues or media errors, data recovery software or tools can be used to recover the data from the NAS device. These tools can often fix minor errors and retrieve the data without much difficulty.

      However, if there are major issues with the storage drive or severe media errors, it may require professional data recovery services. These services have specialized tools and expertise to deal with complex data recovery scenarios. They can disassemble the device, repair or replace faulty components, and extract the data from the damaged drive.

      It is important to note that data recovery can be a complex and time-consuming process, and there is no guarantee of 100% success. It is always recommended to have regular backups of important data to avoid data loss in such situations.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and specifications of the NAS Digiever DS-16364-RM Pro+ that make it suitable for surveillance system applications?

    The Digiever DS-16364-RM Pro+ is a Network Attached Storage (NAS) device specifically designed for surveillance system applications. Some key features and specifications that make it suitable for this purpose are:

    1. High storage capacity: It supports up to 16 hard drives, allowing for a large amount of storage space. This is crucial for surveillance systems that generate a significant amount of video footage.
    2. RAID support: The NAS supports various RAID configurations (RAID 0, 1, 5, 6, 10, 50, 60) for data redundancy and increased performance. This ensures that the recorded video data is protected against drive failures.
    3. Powerful processing capabilities: The DS-16364-RM Pro+ is equipped with a high-performance Intel Xeon processor and ample RAM, enabling it to handle the demanding tasks of video recording, playback, and video management.
    4. Advanced video analytics: It supports various video analytics features such as motion detection, object counting, and people counting. These analytics capabilities enhance the surveillance system's functionality by providing intelligent insights and automated event detection.
    5. Multiple camera support: The NAS can handle a large number of IP cameras, making it suitable for surveillance systems with multiple cameras. It supports up to 64 channels of video recording.
    6. Scalability: The DS-16364-RM Pro+ can be expanded by connecting additional expansion units, allowing for easy scalability as the surveillance system grows.
    7. Remote access and management: It provides remote access to the surveillance system through web browsers or mobile apps, enabling users to monitor and manage the system from anywhere. This feature is particularly useful for remote surveillance and multi-site deployments.
    8. Data backup and archiving: The NAS supports various backup methods, including local backup to external storage devices and remote backup to other NAS devices or cloud storage. This ensures the safety and redundancy of the recorded video data.
    9. Integration with third-party software: The DS-16364-RM Pro+ is compatible with various third-party video management software (VMS) solutions, allowing for seamless integration with existing surveillance systems and enhancing their capabilities.

    Overall, the Digiever DS-16364-RM Pro+ offers high storage capacity, powerful processing capabilities, advanced video analytics, scalability, and remote access, making it a suitable choice for surveillance system applications.

  • How does the NAS Digiever DS-16364-RM Pro+ enhance the overall performance and reliability of a surveillance system compared to traditional storage solutions?

    The NAS Digiever DS-16364-RM Pro+ enhances the overall performance and reliability of a surveillance system compared to traditional storage solutions in several ways:

    1. Increased Storage Capacity: The DS-16364-RM Pro+ is a network-attached storage (NAS) solution that offers high storage capacity, allowing for the storage of large amounts of surveillance footage. This is particularly beneficial for systems with multiple cameras or those requiring long retention periods.
    2. Scalability: The DS-16364-RM Pro+ provides scalability options, allowing for easy expansion of storage capacity as surveillance needs grow. Traditional storage solutions often have limitations in terms of capacity and scalability, requiring additional hardware or complex configurations to accommodate increased storage requirements.
    3. RAID Technology: The DS-16364-RM Pro+ supports RAID (Redundant Array of Independent Disks) technology, which provides data redundancy and protection against disk failure. In traditional storage solutions, a single disk failure can result in data loss or system downtime. RAID technology ensures that data remains accessible and secure even in the event of a disk failure.
    4. High Performance: The DS-16364-RM Pro+ is designed for high-performance surveillance applications. It supports high-speed data transfer rates, ensuring smooth and uninterrupted recording and playback of surveillance footage. Traditional storage solutions may not be optimized for the demanding requirements of surveillance systems, resulting in performance bottlenecks or dropped frames.
    5. Advanced Data Management Features: The DS-16364-RM Pro+ offers advanced data management features such as intelligent video analytics, remote access, and data backup. These features enhance the overall functionality and reliability of the surveillance system, allowing for efficient monitoring, analysis, and secure storage of surveillance data.
    6. Centralized Management: The DS-16364-RM Pro+ can be centrally managed through a user-friendly interface, providing administrators with easy control and monitoring of the entire surveillance system. This centralized management capability simplifies system maintenance, configuration, and troubleshooting, reducing the overall complexity and improving reliability.

    Overall, the NAS Digiever DS-16364-RM Pro+ provides a robust and reliable storage solution specifically designed for surveillance systems. Its high storage capacity, scalability, RAID technology, performance optimization, advanced data management features, and centralized management capabilities contribute to enhanced overall performance and reliability compared to traditional storage solutions.

  • Can you provide examples of real-world scenarios where the NAS Digiever DS-16364-RM Pro+ has been successfully deployed for surveillance system applications, and what benefits were achieved?

    While I cannot provide specific examples of real-world scenarios where the NAS Digiever DS-16364-RM Pro+ has been deployed, I can mention some common applications and benefits of using such a surveillance system:

    1. Retail Stores: The Digiever DS-16364-RM Pro+ can be used to monitor and secure retail stores. It allows for high-resolution video recording, real-time monitoring, and remote access to surveillance footage. This helps in preventing theft, tracking inventory, and ensuring the safety of employees and customers.
    2. Transportation Hubs: Airports, train stations, and bus terminals often require extensive surveillance systems to ensure public safety and monitor activities. The Digiever DS-16364-RM Pro+ can handle multiple IP cameras and record high-quality video footage, providing security personnel with a comprehensive view of the premises.
    3. Industrial Facilities: Manufacturing plants, warehouses, and construction sites can benefit from the Digiever DS-16364-RM Pro+ for surveillance purposes. It enables monitoring of critical areas, identifying safety hazards, preventing unauthorized access, and investigating incidents.
    4. Educational Institutions: Schools, colleges, and universities can enhance campus security by deploying the Digiever DS-16364-RM Pro+. It can help in monitoring entrances, common areas, and parking lots, ensuring the safety of students, staff, and visitors.

    The benefits achieved by using the Digiever DS-16364-RM Pro+ in these scenarios include:

    a. High-quality video recording: The NAS system supports high-resolution video recording, ensuring clear and detailed footage for investigation and evidence purposes.

    b. Scalability: The Digiever DS-16364-RM Pro+ can handle multiple IP cameras, allowing for easy expansion of the surveillance system as needed.

    c. Remote access: The system provides remote access to surveillance footage, enabling authorized personnel to monitor and manage the system from anywhere at any time.

    d. Intelligent video analytics: The Digiever DS-16364-RM Pro+ supports various video analytics features like motion detection, people counting, and object tracking. These analytics can help in proactive monitoring, alerting security personnel to potential incidents.

    e. Data storage and backup: The NAS system provides ample storage capacity for long-term video retention. It also offers backup and redundancy options to ensure data integrity and availability.

    Please note that the mentioned benefits and scenarios are general and may vary depending on the specific requirements and configurations of the deployment.

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