How to recover data from Digiever DS-16572-RM Pro+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Digiever DS-16572-RM Pro+

Digiever DS-16572-RM Pro+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DS-16572-RM Pro+.

How to recover data from NAS Digiever DS-16572-RM Pro+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Digiever also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Is there a risk of data loss if a NAS Digiever DS-16572-RM Pro+ device is physically damaged or stolen?

Yes, there is a risk of data loss if a NAS Digiever DS-16572-RM Pro+ device is physically damaged or stolen. If the device is damaged, the data stored on it may become inaccessible or corrupted. Similarly, if the device is stolen, the data can be compromised or lost entirely. It is important to have proper backup strategies in place to mitigate the risk of data loss in such situations.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DS-16572-RM Pro+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Digiever DS-16572-RM Pro+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Digiever

How to recover data from a Digiever

DS-16572-RM Pro+ has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Digiever DS-16572-RM Pro+ network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DS-16572-RM Pro+, feel free to leave a comment!
  • Warren Easmon
    Warren Easmon 23.08.2023 17:53 #
    Are there any software tools available for data recovery from NAS Digiever DS-16572-RM Pro+?
    • Hetman Software
      Hetman Software 23.08.2023 17:59 #

      Yes, there are several software tools available for data recovery from NAS Digiever DS-16572-RM Pro+. Some popular options include:

      1. EaseUS Data Recovery Wizard: This tool is known for its comprehensive data recovery capabilities and can recover deleted, formatted, or lost data from the Digiever NAS.
      2. Stellar Data Recovery: Stellar is a well-known data recovery software that supports various storage devices, including NAS systems. It can recover data from the Digiever NAS even in cases of data loss due to accidental deletion, formatting, or system crashes.
      3. R-Studio: R-Studio is a powerful data recovery tool that can handle complex data loss scenarios, including NAS recovery. It supports Digiever NAS devices and can recover data from them efficiently.
      4. GetDataBack: GetDataBack is another popular software tool for data recovery. It can recover data from various storage devices, including NAS systems like Digiever, and is known for its user-friendly interface.

      It's important to note that data recovery success depends on various factors like the extent of data loss, the condition of the NAS, and the actions taken after data loss. It's recommended to stop using the NAS immediately after data loss and seek professional help if necessary.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the steps to connect to the NAS Digiever DS-16572-RM Pro+ from a computer or mobile device?

    To connect to the Digiever DS-16572-RM Pro+ NAS from a computer or mobile device, you can follow these steps:

    1. Ensure that your computer or mobile device is connected to the same network as the NAS.
    2. Open a web browser on your computer or mobile device.
    3. Enter the IP address of the Digiever NAS in the address bar of the web browser. The IP address can be obtained from the NAS itself or through your network administrator.
    4. Press Enter or tap the Go button to access the NAS login page.
    5. On the login page, enter the username and password for the NAS. The default username is "admin" and the default password is "admin". If you have changed these credentials, use the updated ones.
    6. Click or tap the Login button to access the NAS control panel.
    7. Once logged in, you will be able to manage the NAS settings, configure storage, set up user accounts, and access files and folders stored on the NAS.

    Note: If you are accessing the NAS from a mobile device, you may need to download and install a specific app provided by Digiever for mobile access. This app will allow you to connect to the NAS and access its features through a mobile-friendly interface.

  • Are there any specific network settings or configurations required to establish a connection with the NAS Digiever DS-16572-RM Pro+?

    To establish a connection with the Digiever DS-16572-RM Pro+ NAS, you need to ensure that your network settings and configurations are correctly set up. Here are some important considerations:

    1. IP Address: Assign a static IP address to the Digiever NAS or configure it to obtain an IP address automatically through DHCP.
    2. Subnet Mask: Set the subnet mask for the Digiever NAS to match your network's subnet mask.
    3. Gateway: Specify the IP address of the default gateway/router that the Digiever NAS will use to access other networks or the internet.
    4. DNS Server: Configure the DNS server IP addresses that the Digiever NAS will use to resolve domain names to IP addresses.
    5. Port Forwarding: If you want to access the NAS from outside your local network, set up port forwarding on your router to forward the necessary ports (e.g., HTTP, FTP, SMB) to the Digiever NAS's internal IP address.
    6. Network Security: Enable any necessary security features like firewall rules, access control lists (ACLs), or virtual private networks (VPNs) to protect the Digiever NAS and restrict access.
    7. Network Speed: Ensure that the network switch or router to which the Digiever NAS is connected supports the required network speed (e.g., Gigabit Ethernet) to achieve optimal performance.
    8. VLANs: If you are using VLANs (virtual LANs) in your network, configure the Digiever NAS to be on the appropriate VLAN.
    9. Network Discovery: Enable network discovery protocols like Bonjour, UPnP, or SSDP to allow the NAS to be automatically discovered by devices on the same network.
    10. Network Cabling: Use high-quality Ethernet cables and ensure they are properly connected to the Digiever NAS and the network switch/router.

    Remember to consult the Digiever DS-16572-RM Pro+ NAS user manual or contact Digiever support for specific instructions and recommendations related to your network environment.

  • Can you provide guidance on accessing the NAS Digiever DS-16572-RM Pro+ remotely over the internet?

    To remotely access the NAS Digiever DS-16572-RM Pro+ over the internet, follow these steps:

    1. Set up the NAS: Ensure that the NAS is properly set up and connected to the network. Configure the IP address, network settings, and create user accounts with appropriate permissions.
    2. Port Forwarding: Access your router's settings and enable port forwarding. This allows external access to the NAS. Open port 80 for HTTP access and port 443 for HTTPS access. Consult your router's documentation or manufacturer's website for specific instructions on how to set up port forwarding.
    3. Dynamic DNS (optional): If your internet service provider assigns you a dynamic IP address, consider setting up a Dynamic DNS (DDNS) service. DDNS allows you to assign a domain name to your NAS, even if your IP address changes. Popular DDNS providers include No-IP, DynDNS, and DuckDNS. Follow the instructions provided by your chosen DDNS provider to set up the service.
    4. Configure NAS Remote Access: Access the NAS web interface by entering the NAS IP address in a web browser on a device connected to the same network. Log in using your NAS administrator account.
    5. Enable Remote Access: In the NAS web interface, navigate to the remote access settings. Enable remote access and configure the necessary settings such as port number, SSL encryption, and DDNS (if applicable). Save the settings.
    6. Configure Firewall: If your router has a built-in firewall, ensure that it allows incoming connections on the ports you specified for remote access. If you have a separate firewall device, configure it accordingly.
    7. Test Remote Access: Disconnect from the local network and use a device connected to a different network (e.g., your mobile phone using cellular data) to access the NAS. Open a web browser and enter the DDNS domain name or your public IP address followed by the port number (e.g., http://yourdomain.com:80 or http://yourpublicip:80). You should be prompted to log in to the NAS web interface. Enter your NAS credentials and ensure that you can access the files and settings remotely.

    Note: It is crucial to secure remote access by using strong passwords, enabling SSL encryption, and keeping the NAS firmware up to date to protect against vulnerabilities.

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