How to Repair a RAID Array on NAS Idis DR-1304PC with Several Damaged Disks

Contents

• Why can’t ordinary software tools restore files from RAID?
• How to take hard disks out of the NAS and connect them to a PC?
  • Restoring data with Hetman RAID Recovery
  • Safe recovery from disk images
  • Where are user’s files stored?
  • Comparison of software for RAID recovery

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Idis also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any compatibility issues or limitations when connecting NAS Idis DR-1304PC devices to different operating systems or platforms?

The IDIS DR-1304PC NAS devices are designed to be compatible with various operating systems and platforms. However, there may be some limitations or compatibility issues depending on the specific setup and requirements. Here are a few points to consider:

1. Network Protocol: The IDIS DR-1304PC NAS devices typically support standard network protocols like SMB/CIFS (Windows), NFS (Unix/Linux), and AFP (Apple). Ensure that the operating systems or platforms you are connecting from support these protocols.
2. File System: The NAS devices may use specific file systems like NTFS, FAT32, or exFAT. Some operating systems may have limitations in accessing certain file systems. For example, Windows may not support the native file system of a NAS device formatted for macOS.
3. Device Drivers: In some cases, you may need to install specific device drivers or software provided by the NAS manufacturer to ensure proper connectivity and functionality. Check if the necessary drivers are available for the target operating system or platform.
4. Permissions and Authentication: Ensure that the NAS device and the connected operating systems or platforms have compatible authentication mechanisms and user permissions. This is important for accessing and managing files stored on the NAS.
5. Software Integration: If you plan to use specific software or applications to access the NAS devices, verify their compatibility with the target operating systems or platforms. Some software may have limitations or require additional configuration to work with NAS devices.

To ensure seamless compatibility and minimize potential issues, it is advisable to consult the documentation and support resources provided by IDIS or contact their technical support for specific compatibility information related to the DR-1304PC NAS devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DR-1304PC can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

1. Turn off the storage and disconnect it from the power supply.

   WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

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   How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Idis DR-1304PC. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Idis

DR-1304PC has 1 HDD slots, and it supports the following array types:

• None;

NAS supports:

• exFAT, VFAT, FAT 12 / 16 / 32;
• NTFS / ReFS;
• APFS / HFS+;
• Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
• VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

• Overwriting during the recovery process;
• Loss resulting from bad sectors;
• User mistakes.

To create an image, do the following:

1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

   

4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

   

Where are user’s files stored?

The Idis DR-1304PC network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery