
- Why Regular Data Recovery Tools Can’t Restore Files from RAID
- Key Information About the NAS Infortrend EonStor CS 4060G
- How to Remove Hard Disks from Your NAS and Connect Them to a PC
Why Regular Data Recovery Tools Can’t Restore Files from RAID
Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.
This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.
Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Infortrend often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.
How can user training or education help in minimizing data loss incidents on NAS Infortrend EonStor CS 4060G devices?
User training or education can help in minimizing data loss incidents on NAS Infortrend EonStor CS 4060G devices in several ways:
- Understanding the device: Proper training can help users understand the functionality, features, and limitations of the NAS device. This knowledge can prevent accidental misuse or misconfiguration that could lead to data loss.
- Best practices: Training sessions can educate users about best practices for data storage and management. This includes regular backups, implementing redundancy, setting up access controls, and ensuring proper security measures. Following these best practices can significantly reduce the risk of data loss.
- Troubleshooting skills: Users with adequate training can learn how to troubleshoot common issues that may lead to data loss, such as disk failures, network connectivity problems, or software glitches. Being able to identify and address these issues promptly can prevent data loss or minimize its impact.
- Security awareness: Education can raise awareness about the importance of data security and the potential risks associated with unauthorized access, malware, or ransomware attacks. Users can learn about preventive measures like using strong passwords, enabling encryption, and implementing firewalls to protect their data.
- Disaster recovery planning: Training can help users understand the significance of disaster recovery planning and how to create effective strategies to recover data in case of a catastrophic event. This may involve setting up off-site backups, utilizing snapshots, or implementing RAID configurations.
- Regular updates and patches: Users can be educated about the importance of keeping the NAS device firmware, software, and security patches up to date. This ensures that any known vulnerabilities are addressed, reducing the risk of data loss due to exploits or software bugs.
Overall, user training or education plays a crucial role in minimizing data loss incidents by empowering users with the knowledge and skills needed to effectively manage and protect their data on NAS devices like Infortrend EonStor CS 4060G.
How to Remove Hard Disks from Your NAS and Connect Them to a PC
Although the NAS EonStor CS 4060G can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:
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Power off the NAS and disconnect it from the power source.
WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.
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Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.
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Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.
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Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.
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Step-by-Step Data Recovery with Hetman RAID Recovery

This program restores data from damaged RAID arrays and is fully compatible with Infortrend EonStor CS 4060G. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.
How to recover data from a Infortrend
EonStor CS 4060G has 60 HDD slots, and it supports the following array types:
- RAID 0;
- RAID 1;
- RAID 5;
- RAID 6;
- RAID 50;
- RAID 60;
- JBOD;
NAS supports:
- exFAT, VFAT, FAT 12 / 16 / 32;
- NTFS / ReFS;
- APFS / HFS+;
- Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
- VMFS / HikvisionFS;
How to Safely Recover Data from Disk Images
This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:
- Overwriting during the recovery process;
- Additional data loss caused by bad sectors;
- User errors.
To create a disk image, follow these steps:
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Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.
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In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.
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When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

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Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

Where Are the User’s Files Actually Stored?
The Infortrend EonStor CS 4060G network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.
RAID Recovery Software: Detailed Comparison
| Product | Operating system | RAID controller support | Supported file systems | Virtual RAID controller support | Data recovery from damaged RAID | File preview |
|---|---|---|---|---|---|---|
| Hetman RAID Recovery | Windows, Linux, MacOS | Yes, over 100 controllers | FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS | Yes | Yes | Yes |
| DiskInternals RAID Recovery | Windows | Yes, over 10 controllers | FAT, NTFS, Ext2/3/4, HFS+ | No | Yes | Yes |
| R-Studio | Windows, Mac, Linux | Yes, over 20 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
| UFS Explorer RAID Recovery | Windows, Mac, Linux | Yes, over 100 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
| EaseUS Data Recovery | Windows | Yes, over 20 controllers | FAT, NTFS, Ext2/3/4, HFS+ | No | Yes | Yes |
| ReclaiMe Free RAID Recovery | Windows | Yes, over 100 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |


Yes, it is possible to recover data from a NAS Infortrend EonStor CS 4060G device even if it is experiencing slow performance or file access issues. However, the success of data recovery depends on the specific cause of the performance issues.
If the slow performance is due to hardware failure, such as a failing hard drive or controller, it may be necessary to replace the faulty components before attempting data recovery. In such cases, it is recommended to contact a professional data recovery service provider who has experience with NAS devices.
If the slow performance is caused by software or configuration issues, it may be possible to troubleshoot and resolve the problem without data loss. Infortrend provides technical support and documentation that can assist in diagnosing and resolving common performance issues. It is recommended to consult the Infortrend support team or refer to the device's documentation for guidance.
In any case, it is important to avoid further data loss by not attempting any risky DIY data recovery methods unless you have the necessary expertise.