How to recover data from Infortrend EonStor DS 3024B NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor DS 3024B

Infortrend EonStor DS 3024B NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor DS 3024B.

How to recover data from NAS Infortrend EonStor DS 3024B

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can software bugs or glitches impact data integrity on NAS Infortrend EonStor DS 3024B devices?

Software bugs or glitches on NAS Infortrend EonStor DS 3024B devices can impact data integrity in several ways:

  1. Data corruption: Bugs or glitches in the software can cause data corruption, leading to the loss or alteration of data stored on the NAS device. This can result in data becoming unreadable or inconsistent, affecting the overall integrity of the stored information.
  2. Data loss: In some cases, software bugs or glitches can cause data loss, where files or entire directories may become inaccessible or completely disappear from the NAS device. This can lead to significant data integrity issues, especially if there are no proper backup mechanisms in place.
  3. Data duplication: Another impact of software bugs or glitches can be the creation of duplicate files or data. This can happen when the software fails to properly handle file operations like copying or moving, resulting in multiple copies of the same file. Data duplication can lead to confusion, wasted storage space, and potential data integrity issues if changes made to one copy are not reflected in others.
  4. Inconsistent metadata: Software bugs or glitches can also affect the metadata associated with files and directories on the NAS device. Metadata includes information like file permissions, creation/modification dates, and file attributes. If the software fails to update or maintain this metadata correctly, it can result in inconsistencies, making it difficult to manage and track files accurately.
  5. Performance degradation: Some software bugs or glitches can impact the performance of the NAS device, leading to slower data access or transfer speeds. This can indirectly affect data integrity as it may result in incomplete or corrupted file transfers, especially for large files.

To mitigate the impact of software bugs or glitches on data integrity, it is crucial to regularly update the NAS device's firmware and software to the latest stable versions. Additionally, implementing proper backup and disaster recovery strategies can help recover data in case of any unforeseen issues. Regular monitoring and testing of the NAS device can also help identify and resolve any potential software bugs or glitches before they cause significant data integrity problems.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor DS 3024B can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor DS 3024B. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor DS 3024B has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor DS 3024B network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor DS 3024B, feel free to leave a comment!
  • Eugene Duke
    Eugene Duke 4.09.2023 02:57 #
    Can data recovery from a NAS Infortrend EonStor DS 3024B device be done if the device is showing signs of hardware failure?
    • Hetman Software
      Hetman Software 4.09.2023 03:59 #

      Yes, data recovery from a NAS Infortrend EonStor DS 3024B device can be done even if the device is showing signs of hardware failure. However, the success of the data recovery process may depend on the extent of the hardware failure and the specific issues encountered.

      In such cases, it is recommended to contact a professional data recovery service provider who specializes in NAS devices and has experience in dealing with hardware failures. They will have the necessary expertise, tools, and resources to recover data from a faulty NAS device.

      It is important to note that attempting DIY data recovery methods or using unreliable software can potentially worsen the situation and result in permanent data loss. Therefore, it is advisable to seek professional help to maximize the chances of successful data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is the estimated number of users or individuals who have access to the NAS Infortrend EonStor DS 3024B within these organizations?

    Unfortunately, I couldn't find any specific information on the estimated number of users or individuals who have access to the NAS Infortrend EonStor DS 3024B within organizations. The number of users or individuals who have access to a NAS device can vary greatly depending on the size and requirements of the organization. It is best to contact Infortrend or consult with the organization's IT department for more accurate information regarding the number of users.

  • Are there any industry-specific trends or sectors where the NAS Infortrend EonStor DS 3024B is particularly popular or widely adopted?

    The NAS Infortrend EonStor DS 3024B is a storage solution that is commonly used in various industries and sectors. However, it is particularly popular and widely adopted in the following areas:

    1. Media and Entertainment: The EonStor DS 3024B is often used in the media and entertainment industry for its high-performance capabilities and ability to handle large amounts of data. It is commonly used for video editing, post-production, and content distribution.
    2. Healthcare: In the healthcare sector, the EonStor DS 3024B is popular due to its reliability, scalability, and data protection features. It is commonly used for storing and managing medical images, patient records, and other critical healthcare data.
    3. Research and Education: Educational institutions and research organizations often adopt the EonStor DS 3024B for its high-capacity storage capabilities and efficient data management. It is used for storing research data, educational content, and other digital assets.
    4. Financial Services: The financial services industry requires robust storage solutions to handle large volumes of financial data and ensure data integrity. The EonStor DS 3024B is widely adopted in this sector for its high-performance and data protection features.
    5. Manufacturing and Engineering: The EonStor DS 3024B is also popular in the manufacturing and engineering sectors, where it is used for storing and managing design files, CAD/CAM data, and other engineering documents. Its scalability and reliability make it suitable for these industries' demanding storage requirements.

    It is worth noting that the EonStor DS 3024B can be utilized in various other sectors and industries where high-performance, scalability, and data protection are crucial.

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