How to recover data from Infortrend EonStor DS 4024 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor DS 4024

Infortrend EonStor DS 4024 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor DS 4024.

How to recover data from NAS Infortrend EonStor DS 4024

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can improper shutdown or unclean system reboots lead to data loss on NAS Infortrend EonStor DS 4024 devices?

Improper shutdown or unclean system reboots can potentially lead to data loss on any storage device, including NAS devices like the Infortrend EonStor DS 4024. When a system is not properly shut down or rebooted, it can result in data corruption or incomplete write operations, which may cause data loss or damage.

To minimize the risk of data loss, it is important to follow proper shutdown procedures and ensure that all data is saved and any ongoing operations are completed before rebooting the system. Additionally, having a backup strategy in place is highly recommended to protect against potential data loss scenarios.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor DS 4024 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor DS 4024. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor DS 4024 has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor DS 4024 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor DS 4024, feel free to leave a comment!
  • Nathaniel Bostridge
    Nathaniel Bostridge 3.09.2023 21:57 #
    Can data recovery from a NAS Infortrend EonStor DS 4024 device be performed without voiding the warranty?
    • Hetman Software
      Hetman Software 3.09.2023 21:59 #

      To determine whether data recovery from a NAS Infortrend EonStor DS 4024 device can be performed without voiding the warranty, it is best to consult the specific terms and conditions of the warranty provided by Infortrend.

      Typically, opening or tampering with the device may void the warranty. However, some manufacturers may allow data recovery services to be performed by authorized service providers without voiding the warranty. It is important to reach out to Infortrend or refer to the warranty documentation to get accurate information regarding data recovery and warranty coverage for your specific device.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key steps involved in using the NAS Infortrend EonStor DS 4024 to copy data from different devices?

    The key steps involved in using the NAS Infortrend EonStor DS 4024 to copy data from different devices are as follows:

    1. Connect the NAS device: Connect the NAS Infortrend EonStor DS 4024 to the network using an Ethernet cable. Ensure that the NAS is powered on and accessible on the network.
    2. Access the NAS management interface: Open a web browser on a computer connected to the same network and enter the IP address of the NAS in the address bar. This will open the management interface of the NAS.
    3. Configure the NAS: Log in to the management interface using the appropriate credentials. Set up the necessary network settings, such as IP address, subnet mask, and gateway, to ensure proper connectivity.
    4. Create shared folders: Create shared folders on the NAS to store the copied data. This can be done through the management interface by navigating to the "Shared Folders" section and adding new folders.
    5. Configure access permissions: Set access permissions for the shared folders to control who can read, write, or modify the data. This can be done by assigning user or group permissions in the management interface.
    6. Connect the devices: Connect the devices containing the data you want to copy to the NAS. This can be done either by connecting them directly to the NAS using USB or eSATA ports, or by copying the data over the network from other devices.
    7. Copy data to the NAS: Use the management interface or a file transfer protocol (FTP) client to copy the data from the connected devices to the shared folders on the NAS. This can be done by selecting the files or folders to be copied and initiating the transfer.
    8. Monitor the copying process: Monitor the progress of the data transfer to ensure that all the files are successfully copied. The management interface usually provides real-time information about the transfer status, speed, and completion percentage.
    9. Verify the copied data: Once the copying process is complete, verify the copied data on the NAS to ensure its integrity. Check the files and folders to make sure they are complete and accessible.
    10. Safely disconnect the devices: After the data has been successfully copied, safely disconnect the devices from the NAS. This can be done by following the proper eject or disconnect procedures for the respective devices.

    By following these steps, you can effectively use the NAS Infortrend EonStor DS 4024 to copy data from different devices.

  • How does the NAS Infortrend EonStor DS 4024 ensure data integrity and security during the copying process?

    The NAS Infortrend EonStor DS 4024 ensures data integrity and security during the copying process through various mechanisms:

    1. RAID Protection: The EonStor DS 4024 supports various RAID levels, such as RAID 0, 1, 5, 6, 10, 50, and 60. RAID provides redundancy by distributing data across multiple drives, allowing for data recovery in case of a drive failure.
    2. Snapshot Technology: The system supports snapshot technology, which creates point-in-time copies of data. These snapshots can be used for data recovery or for creating backups without impacting the ongoing operations.
    3. Data Encryption: The EonStor DS 4024 supports data encryption at rest, ensuring that the copied data is securely stored on the drives. Encryption protects against unauthorized access to the data even if the drives are physically stolen.
    4. Data Integrity Checks: The system employs various mechanisms to ensure data integrity during the copying process. It uses checksums and cyclic redundancy checks (CRC) to detect and correct any data corruption or errors that may occur during the copying process.
    5. Data Compression and Deduplication: The EonStor DS 4024 has built-in data compression and deduplication capabilities. These technologies reduce the storage space required for copying data, ensuring efficient utilization of storage resources while maintaining data integrity.
    6. Access Control and Authentication: The system provides robust access control mechanisms, allowing administrators to define user permissions and restrict access to sensitive data. It supports various authentication methods, including LDAP, Active Directory, and local user accounts, ensuring only authorized users can access the copied data.
    7. Network Security: The EonStor DS 4024 supports secure network protocols such as SSL/TLS for data transfer, ensuring data security during the copying process. It also provides features like IP access control lists and firewall settings to secure the network access to the system.

    By combining these features, the NAS Infortrend EonStor DS 4024 ensures data integrity and security during the copying process, protecting the data from corruption, unauthorized access, and other potential risks.

  • Can the NAS Infortrend EonStor DS 4024 handle data copying from various devices with different file systems and formats? If so, what are the supported file systems and formats?

    Yes, the NAS Infortrend EonStor DS 4024 is capable of handling data copying from various devices with different file systems and formats. It supports a wide range of file systems and formats, including:

    File Systems:

    • NTFS (Windows)
    • FAT32 (Windows)
    • exFAT (Windows)
    • HFS+ (Mac)
    • APFS (Mac)
    • EXT2/EXT3/EXT4 (Linux)
    • XFS (Linux)
    • Btrfs (Linux)
    • ZFS (Linux)

    Formats:

    • Microsoft Office documents (Word, Excel, PowerPoint)
    • PDF (Portable Document Format)
    • Images (JPEG, PNG, GIF, TIFF)
    • Audio files (MP3, WAV, FLAC)
    • Video files (MP4, AVI, MKV, MOV)
    • Archive files (ZIP, RAR)
    • Database files (MySQL, Oracle, MS SQL)
    • Virtual machine files (VMware, Hyper-V)

    These are just some examples, and the NAS Infortrend EonStor DS 4024 supports many more file systems and formats for data copying.

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