How to recover data from Infortrend EonStor GS 2024 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor GS 2024

Infortrend EonStor GS 2024 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor GS 2024.

How to recover data from NAS Infortrend EonStor GS 2024

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any recommended practices for off-site backup storage to prevent complete data loss in the event of a disaster?

Yes, there are several recommended practices for off-site backup storage to prevent complete data loss in the event of a disaster. Here are some of them:

  1. Choose a secure and reliable off-site location: Select a location that is geographically separate from your primary site to minimize the risk of both locations being affected by the same disaster. Ensure the chosen location has appropriate security measures in place, such as physical security, fire suppression systems, and backup power.
  2. Implement a robust backup strategy: Develop a comprehensive backup strategy that includes regular and automated backups of all critical data. This may involve using backup software or cloud-based backup services. Consider using incremental backups to reduce the amount of data transferred and stored.
  3. Encrypt your backups: Encrypt your backup data to ensure its confidentiality and prevent unauthorized access. This is especially important when using cloud-based backup services. Use strong encryption algorithms and secure encryption keys.
  4. Test your backups regularly: Perform regular tests to verify the integrity and recoverability of your backup data. This can involve restoring data to a test environment or conducting simulated disaster recovery exercises. Regular testing helps identify any issues or gaps in your backup strategy.
  5. Maintain multiple copies of backups: Store multiple copies of your backups to provide redundancy and reduce the risk of data loss. This can include keeping backups on different storage media (e.g., tapes, disks) or using multiple off-site locations.
  6. Consider using a hybrid backup approach: Combine on-site and off-site backup solutions for added protection. This can involve using local backups for quick recovery and off-site backups for disaster recovery purposes. Hybrid backup solutions provide both speed and security.
  7. Document and update your backup procedures: Maintain clear and up-to-date documentation of your backup procedures, including instructions for data restoration and disaster recovery. This documentation should be easily accessible to authorized personnel.
  8. Regularly review and update your backup strategy: Periodically assess and update your backup strategy to ensure it aligns with your changing business needs and technological advancements. This includes considering new backup technologies and adjusting backup schedules based on data growth and criticality.

By following these recommended practices, you can significantly reduce the risk of complete data loss and enhance your ability to recover from a disaster.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GS 2024 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GS 2024. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor GS 2024 has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor GS 2024 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor GS 2024, feel free to leave a comment!
  • Jolyon Warnock
    Jolyon Warnock 3.09.2023 01:57 #
    Can deleted files be recovered from a NAS Infortrend EonStor GS 2024 device?
    • Hetman Software
      Hetman Software 3.09.2023 02:00 #

      It is possible to recover deleted files from a NAS Infortrend EonStor GS 2024 device, but it depends on several factors.

      If the files were deleted recently and the NAS device has not been actively used or overwritten the storage space where the files were located, there is a higher chance of successful recovery. In this case, you can use data recovery software or services to scan the NAS device and attempt to recover the deleted files.

      However, if the files were deleted a long time ago or if the storage space has been overwritten with new data, the chances of recovery decrease significantly. When new data is written to the NAS device, it may overwrite the sectors where the deleted files were stored, making recovery nearly impossible.

      It is always recommended to stop using the NAS device as soon as you realize files have been deleted, to minimize the chances of overwriting the deleted data. Additionally, it is advisable to consult with a professional data recovery service for the best chance of recovering your deleted files.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How does the NAS Infortrend EonStor GS 2024 support Wi-Fi standard for operation?

    The NAS Infortrend EonStor GS 2024 does not directly support Wi-Fi standard for operation. It is a network-attached storage (NAS) system designed for wired connectivity.

    To connect the NAS to a network, you would typically use Ethernet cables to connect it to a router or switch. Users can then access the NAS over the network using wired connections, such as Ethernet cables or fiber optics.

    If you require wireless access to the NAS, you would need to connect a Wi-Fi router or access point to your network and connect the NAS to that router or access point using Ethernet cables. This way, devices connected to the Wi-Fi network can access the NAS indirectly through the router or access point.

  • What are the advantages and limitations of using Wi-Fi standard with the NAS Infortrend EonStor GS 2024?

    Advantages of using Wi-Fi standard with the NAS Infortrend EonStor GS 2024:

    1. Convenience: Wi-Fi allows for wireless connectivity, eliminating the need for physical cables. This makes it easier to set up and connect the NAS to various devices without the hassle of managing cables.
    2. Mobility: With Wi-Fi, you can access the NAS from any location within the Wi-Fi network range. This provides flexibility and mobility, allowing users to access and transfer data without being tied to a specific location.
    3. Scalability: Wi-Fi networks can support multiple devices simultaneously, making it suitable for environments with multiple users or devices. This allows for easy expansion and scalability as the number of devices or users increases.
    4. Cost-effective: Wi-Fi eliminates the need for additional networking infrastructure such as Ethernet cables, switches, and routers. This can result in cost savings, especially in situations where running cables is not feasible or cost-effective.

    Limitations of using Wi-Fi standard with the NAS Infortrend EonStor GS 2024:

    1. Speed and performance: Wi-Fi speeds can be significantly slower compared to wired Ethernet connections. This can affect the performance of data transfer and access speeds to the NAS, especially when dealing with large files or high network traffic.
    2. Interference: Wi-Fi signals can be susceptible to interference from other devices or neighboring networks. This can result in intermittent connectivity issues or reduced signal strength, impacting the reliability and stability of the NAS connection.
    3. Security: Wi-Fi networks can be vulnerable to unauthorized access or hacking if not properly secured. It is crucial to implement strong security measures such as encryption protocols (WPA2) and strong passwords to protect the NAS and the data stored within.
    4. Range limitations: Wi-Fi signals have a limited range, and obstacles such as walls or physical barriers can further reduce the coverage area. This can restrict the distance between the NAS and the devices connecting to it, potentially limiting the accessibility in larger environments.
    5. Bandwidth sharing: Wi-Fi networks operate on shared bandwidth, meaning multiple devices connected to the same network share the available bandwidth. This can lead to slower speeds and reduced performance if multiple devices are simultaneously accessing or transferring data from the NAS.

    It is important to consider these advantages and limitations when deciding to use Wi-Fi with the NAS Infortrend EonStor GS 2024, and to assess whether the wireless connectivity meets the specific requirements and constraints of your environment.

  • Can multiple devices connect to the NAS Infortrend EonStor GS 2024 using Wi-Fi simultaneously?

    No, the Infortrend EonStor GS 2024 NAS does not have built-in Wi-Fi capabilities. It is a network-attached storage device that requires a wired Ethernet connection to connect to multiple devices simultaneously.

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