How to recover data from Infortrend EonStor GS 2024U NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor GS 2024U

Infortrend EonStor GS 2024U NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor GS 2024U.

How to recover data from NAS Infortrend EonStor GS 2024U

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any limitations or restrictions on file or folder names that can cause potential data loss on NAS Infortrend EonStor GS 2024U devices?

There are certain limitations and restrictions on file and folder names that can potentially cause data loss on NAS Infortrend EonStor GS 2024U devices. Here are some key points to consider:

  1. Length: The maximum length of a file or folder name is typically limited to 255 characters. If you exceed this limit, it may lead to data loss or corruption.
  2. Special Characters: Avoid using special characters such as / : * ? " < > | in file or folder names as they may not be recognized or supported by the file system. These characters are often reserved for specific purposes and can cause issues.
  3. Reserved Names: Some operating systems and file systems have reserved names that cannot be used as file or folder names. For example, in Windows, you cannot use names like CON, PRN, AUX, NUL, COM1, COM2, LPT1, etc. Using these reserved names can lead to data loss or unexpected behavior.
  4. Case Sensitivity: The case sensitivity of file and folder names may vary depending on the operating system and file system used. For example, Windows file systems are case-insensitive, while Linux file systems are case-sensitive. It's important to be consistent with the case of your file and folder names to avoid potential issues.
  5. Unicode Support: Ensure that the NAS device supports Unicode characters in file and folder names. Unicode allows the use of characters from different languages and character sets. Lack of Unicode support may result in data loss or corruption if unsupported characters are used.

To avoid potential data loss, it is recommended to follow best practices when naming files and folders on NAS devices. These practices include using descriptive names, avoiding special characters and reserved names, and being mindful of the limitations imposed by the specific NAS device and file system being used.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GS 2024U can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GS 2024U. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor GS 2024U has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor GS 2024U network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor GS 2024U, feel free to leave a comment!
  • Melvyn Jinkinson
    Melvyn Jinkinson 3.09.2023 07:39 #
    Can data recovery from a NAS Infortrend EonStor GS 2024U device be done if the device is showing signs of excessive noise or vibration?
    • Hetman Software
      Hetman Software 3.09.2023 08:00 #

      If a NAS Infortrend EonStor GS 2024U device is showing signs of excessive noise or vibration, it is recommended to contact a professional data recovery service for assistance. These signs could indicate a hardware issue with the device, which may require specialized knowledge and equipment to diagnose and resolve. Attempting to recover data from a malfunctioning device without proper expertise could potentially cause further damage and data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • Can the Infortrend EonStor GS 2024U NAS system support iTunes for media streaming and library management?

    Yes, the Infortrend EonStor GS 2024U NAS system can support iTunes for media streaming and library management. It is designed to provide high-performance storage for various applications, including media streaming. You can use it to store your media files and set it up as an iTunes server to stream your media content to devices within your network. Additionally, you can use the NAS system for library management, organizing and managing your media files within the iTunes interface.

  • What are the steps involved in setting up and configuring iTunes support on the Infortrend EonStor GS 2024U NAS device?

    Setting up and configuring iTunes support on the Infortrend EonStor GS 2024U NAS device involves the following steps:

    1. Connect to the NAS device: Use a web browser to access the NAS device's management interface by entering its IP address.
    2. Login to the management interface: Enter the appropriate username and password to log in to the management interface.
    3. Enable iTunes service: Navigate to the "Services" or "Applications" section of the management interface and locate the iTunes service. Enable it by clicking on the appropriate option.
    4. Configure iTunes service: Once the iTunes service is enabled, you may need to configure its settings. This typically includes specifying the path to the shared folder where your iTunes media files will be stored.
    5. Create a shared folder: If you haven't already done so, create a shared folder on the NAS device where you want to store your iTunes media files. Note down the path to this shared folder as it will be needed during the configuration process.
    6. Enable iTunes media sharing: In the iTunes service settings, enable the option for media sharing. This allows other devices on your network to access and stream media files stored on the NAS device.
    7. Configure access permissions: Set appropriate access permissions for the shared folder to ensure that iTunes can read and write to it. This may involve creating user accounts and assigning them the necessary privileges.
    8. Test the setup: To ensure that the iTunes support is working correctly, try accessing the shared folder from a device running iTunes. You should be able to see and play the media files stored on the NAS device.

    By following these steps, you should be able to set up and configure iTunes support on the Infortrend EonStor GS 2024U NAS device.

  • Are there any specific requirements or limitations to consider when using iTunes with the Infortrend EonStor GS 2024U NAS, such as supported file formats or maximum library size?

    When using iTunes with the Infortrend EonStor GS 2024U NAS, there are a few requirements and limitations to consider:

    1. Supported File Formats: iTunes supports a variety of audio file formats, including MP3, AAC, AIFF, WAV, and Apple Lossless. Ensure that your music files are in one of these supported formats for iTunes to recognize and play them.
    2. Maximum Library Size: iTunes does not have a specific maximum library size limit. However, the performance of iTunes may be affected if you have an extremely large library with a high number of tracks. It is recommended to keep the library size manageable for optimal performance.
    3. Network Bandwidth: The Infortrend EonStor GS 2024U NAS should have sufficient network bandwidth to handle the streaming of music files to iTunes. Ensure that your network infrastructure can support the required bandwidth for smooth playback.
    4. Network Protocol: Infortrend NAS systems typically support various network protocols such as NFS (Network File System), SMB (Server Message Block), and iSCSI (Internet Small Computer System Interface). Ensure that you configure the NAS to use a protocol compatible with iTunes for proper file access and sharing.
    5. iTunes Server Function: Some NAS devices, including Infortrend models, offer an iTunes server function that allows you to stream music directly from the NAS to iTunes clients. Ensure that this function is enabled and properly configured on the NAS to facilitate seamless integration with iTunes.

    It is always recommended to consult the Infortrend EonStor GS 2024U NAS documentation or contact their support for specific details and guidelines related to using iTunes with their NAS system.

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