Choosing Data Recovery Software for Lost NAS Infortrend EonStor GS 2024U: Complete Guide

Contents

• Why can’t ordinary software tools restore files from RAID?
• How to take hard disks out of the NAS and connect them to a PC?
  • Restoring data with Hetman RAID Recovery
  • Safe recovery from disk images
  • Where are user’s files stored?
  • Comparison of software for RAID recovery

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any limitations or restrictions on file or folder names that can cause potential data loss on NAS Infortrend EonStor GS 2024U devices?

There are certain limitations and restrictions on file and folder names that can potentially cause data loss on NAS Infortrend EonStor GS 2024U devices. Here are some key points to consider:

1. Length: The maximum length of a file or folder name is typically limited to 255 characters. If you exceed this limit, it may lead to data loss or corruption.
2. Special Characters: Avoid using special characters such as / : * ? " < > | in file or folder names as they may not be recognized or supported by the file system. These characters are often reserved for specific purposes and can cause issues.
3. Reserved Names: Some operating systems and file systems have reserved names that cannot be used as file or folder names. For example, in Windows, you cannot use names like CON, PRN, AUX, NUL, COM1, COM2, LPT1, etc. Using these reserved names can lead to data loss or unexpected behavior.
4. Case Sensitivity: The case sensitivity of file and folder names may vary depending on the operating system and file system used. For example, Windows file systems are case-insensitive, while Linux file systems are case-sensitive. It's important to be consistent with the case of your file and folder names to avoid potential issues.
5. Unicode Support: Ensure that the NAS device supports Unicode characters in file and folder names. Unicode allows the use of characters from different languages and character sets. Lack of Unicode support may result in data loss or corruption if unsupported characters are used.

To avoid potential data loss, it is recommended to follow best practices when naming files and folders on NAS devices. These practices include using descriptive names, avoiding special characters and reserved names, and being mindful of the limitations imposed by the specific NAS device and file system being used.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GS 2024U can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

1. Turn off the storage and disconnect it from the power supply.

   WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

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   How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GS 2024U. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Infortrend

EonStor GS 2024U has 24 HDD slots, and it supports the following array types:

• RAID 0;
• RAID 1;
• RAID 5;
• RAID 6;
• RAID 50;
• RAID 60;
• JBOD;

NAS supports:

• exFAT, VFAT, FAT 12 / 16 / 32;
• NTFS / ReFS;
• APFS / HFS+;
• Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
• VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

• Overwriting during the recovery process;
• Loss resulting from bad sectors;
• User mistakes.

To create an image, do the following:

1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

   

4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

   

Where are user’s files stored?

The Infortrend EonStor GS 2024U network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery