How to recover data from Infortrend EonStor GS 3024 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor GS 3024

Infortrend EonStor GS 3024 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor GS 3024.

How to recover data from NAS Infortrend EonStor GS 3024

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can insufficient power supply or voltage fluctuations cause data loss on NAS Infortrend EonStor GS 3024 devices?

Insufficient power supply or voltage fluctuations can potentially cause data loss on any electronic device, including NAS (Network Attached Storage) devices like the Infortrend EonStor GS 3024. When a NAS device experiences power supply issues or voltage fluctuations, it can lead to various problems that may result in data loss, such as:

  1. Sudden power loss: If the power supply is insufficient or experiences fluctuations, it can cause the NAS device to shut down abruptly. This sudden power loss can interrupt ongoing read/write operations and corrupt data.
  2. Hard drive damage: Voltage fluctuations can damage the internal components of the NAS, including the hard drives. This damage can result in data loss or even complete drive failure.
  3. File system corruption: Power supply issues can cause the file system on the NAS to become corrupted. This corruption can make the data inaccessible or result in data loss.

To mitigate the risk of data loss due to power supply issues or voltage fluctuations, it is recommended to:

  1. Use a high-quality power supply that matches the requirements of the NAS device.
  2. Install an uninterruptible power supply (UPS) to provide backup power during power outages or fluctuations.
  3. Ensure that the NAS device is properly grounded to minimize the risk of electrical damage.
  4. Regularly backup important data from the NAS to an external storage device or cloud storage.
  5. Consider implementing redundancy in the NAS setup, such as RAID configurations, to protect against data loss in case of drive failures.

It is important to note that while taking precautions can reduce the risk of data loss, unforeseen circumstances or severe power supply issues may still lead to data loss. Therefore, it is always recommended to have a robust backup strategy in place to protect your data.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GS 3024 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GS 3024. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor GS 3024 has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor GS 3024 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor GS 3024, feel free to leave a comment!
  • Ronnie Hulton-Sams
    Ronnie Hulton-Sams 3.09.2023 05:50 #
    Is it possible to recover data from a NAS Infortrend EonStor GS 3024 device if the device is experiencing slow performance or file access issues?
    • Hetman Software
      Hetman Software 3.09.2023 05:59 #

      Yes, it is possible to recover data from a NAS Infortrend EonStor GS 3024 device even if the device is experiencing slow performance or file access issues. However, the success of data recovery depends on the specific cause of the performance issues.

      If the slow performance is due to hardware failures or physical damage to the device, it is recommended to contact a professional data recovery service. They have the expertise and specialized tools to recover data from faulty NAS devices.

      If the slow performance is caused by software issues or configuration problems, there are a few steps you can try before seeking professional help:

      1. Check network connectivity: Ensure that the NAS device is properly connected to the network and there are no issues with the network cables or switches.
      2. Restart the device: Sometimes, a simple reboot can resolve temporary performance issues. Try restarting the NAS device and see if the performance improves.
      3. Check for firmware updates: Check if there are any firmware updates available for your NAS device. Updating the firmware can often fix bugs and improve performance.
      4. Check for disk errors: Use the NAS device's management interface to check for any disk errors or failures. If there are any issues with the hard drives, you may need to replace them.
      5. Reset configuration settings: If the performance issues are related to misconfigured settings, you can try resetting the device to its factory defaults and reconfigure it.

      If none of these steps resolve the performance issues, it is recommended to contact a professional data recovery service. They can assess the situation and provide the best course of action to recover your data.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How does the NAS Infortrend EonStor GS 3024 operate with Wi-Fi standard, and what are the key features that make it suitable for wireless connectivity?

    The NAS Infortrend EonStor GS 3024 does not operate with Wi-Fi standard. It is primarily designed to operate in a wired network environment using Ethernet connections.

    However, there are several key features of the EonStor GS 3024 that make it suitable for wireless connectivity when used in conjunction with other networking devices:

    1. Gigabit Ethernet Ports: The EonStor GS 3024 comes with multiple Gigabit Ethernet ports that can be connected to a wireless router or access point. This allows the NAS to be integrated into a wireless network infrastructure.
    2. High Performance: The EonStor GS 3024 is equipped with powerful hardware components, such as multi-core processors and ample memory, which enable it to handle high data transfer rates. This ensures that wireless connectivity does not become a bottleneck in data access and transfer.
    3. Scalability: The EonStor GS 3024 supports the expansion of storage capacity through additional drive enclosures. This scalability allows for the creation of larger wireless storage solutions to cater to growing data needs.
    4. Advanced Data Protection: The NAS offers various data protection features, including RAID levels, snapshot technology, and replication capabilities. These features ensure data integrity and availability, even in wireless environments.
    5. Remote Management: The EonStor GS 3024 provides remote management capabilities, allowing administrators to access and manage the NAS wirelessly. This feature is particularly useful for IT professionals who need to monitor and configure the NAS from different locations.

    While the EonStor GS 3024 itself does not support Wi-Fi connectivity natively, its features and capabilities make it suitable for integration into a wireless network environment with the help of additional networking equipment.

  • What are the advantages and limitations of using Wi-Fi standard for operation with the NAS Infortrend EonStor GS 3024? How does it compare to other connectivity options?

    Advantages of using Wi-Fi standard for operation with the NAS Infortrend EonStor GS 3024:

    1. Wireless Connectivity: Wi-Fi allows for wireless connectivity, eliminating the need for physical cables and providing flexibility in device placement.
    2. Easy Setup: Wi-Fi setup is generally easier and quicker compared to wired connections, as it does not require running cables or dealing with complex wiring configurations.
    3. Mobility: Wi-Fi enables mobility, allowing users to access the NAS from anywhere within the Wi-Fi network range, without being restricted to a specific location.
    4. Cost-effective: Wi-Fi eliminates the need for additional hardware and cables, reducing the overall cost of installation and maintenance.
    5. Scalability: Wi-Fi networks can be easily expanded by adding more access points, making it suitable for growing environments.

    Limitations of using Wi-Fi standard for operation with the NAS Infortrend EonStor GS 3024:

    1. Speed and Performance: Wi-Fi speeds are generally slower compared to wired connections, which can impact data transfer rates, especially for large file transfers or bandwidth-intensive tasks.
    2. Interference: Wi-Fi signals can be susceptible to interference from other devices or neighboring networks, leading to potential performance issues or intermittent connectivity.
    3. Security: Wi-Fi networks can be vulnerable to unauthorized access if not properly secured. It is crucial to implement strong encryption and authentication protocols to ensure data security.
    4. Range Limitations: Wi-Fi signals have limited range, and obstacles such as walls or other physical barriers can further reduce the effective range, potentially limiting the accessibility of the NAS.

    Comparison to other connectivity options:

    1. Ethernet: Ethernet connections offer faster and more reliable speeds compared to Wi-Fi. They are generally preferred for high-performance applications or scenarios where consistent and stable connectivity is crucial.
    2. Fibre Channel: Fibre Channel provides even higher speeds and low latency, making it ideal for demanding storage environments. However, it requires specialized infrastructure and is typically more expensive to implement.
    3. InfiniBand: InfiniBand is a high-speed interconnect technology primarily used in high-performance computing environments. It offers extremely low latency and high bandwidth, but it is less common and may not be necessary for most NAS setups.

    Overall, Wi-Fi is a convenient and cost-effective option for NAS connectivity, particularly in small to medium-sized environments where mobility and ease of setup are important. However, for scenarios requiring higher speeds, reliability, or specialized requirements, other connectivity options like Ethernet, Fibre Channel, or InfiniBand may be more suitable.

  • Can the NAS Infortrend EonStor GS 3024 be seamlessly integrated into existing Wi-Fi networks, and what security measures are in place to protect data transmission over wireless connections?

    The Infortrend EonStor GS 3024 is a storage system, and it does not have built-in Wi-Fi capabilities. It is typically connected to a network using Ethernet cables. Therefore, it cannot be seamlessly integrated into existing Wi-Fi networks.

    To connect the EonStor GS 3024 to a Wi-Fi network, you would need to use additional networking equipment such as a Wi-Fi access point or a Wi-Fi bridge. This would allow you to connect the NAS to the Wi-Fi network, but it would not be a direct integration.

    Regarding data transmission security over wireless connections, it depends on the security measures implemented in the Wi-Fi network itself. The NAS does not provide specific security measures for wireless connections as it primarily relies on the security protocols and configurations of the Wi-Fi network.

    To ensure secure data transmission over wireless connections, it is recommended to use Wi-Fi networks with strong encryption protocols such as WPA2 or WPA3. Additionally, implementing strong passwords, enabling network isolation, and regularly updating the Wi-Fi network's firmware can enhance security. It is also advisable to use additional security measures such as VPNs (Virtual Private Networks) when accessing the NAS remotely over a wireless network.

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