How to recover data from Infortrend EonStor GS 3024U NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor GS 3024U

Infortrend EonStor GS 3024U NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor GS 3024U.

How to recover data from NAS Infortrend EonStor GS 3024U

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any known issues or limitations when using NAS Infortrend EonStor GS 3024U devices with virtualization platforms such as VMware or Hyper-V?

There are a few known issues and limitations when using NAS Infortrend EonStor GS 3024U devices with virtualization platforms such as VMware or Hyper-V. Some of them include:

  1. Performance: Depending on the workload and configuration, the performance of the NAS device may not meet the requirements of highly demanding virtualization environments. It is important to consider the specific workload and performance requirements before deploying.
  2. Compatibility: Ensure that the NAS device is compatible with the virtualization platform you are using. Check for compatibility lists and ensure that the device firmware and drivers are up to date.
  3. Integration: While the NAS device can be integrated with virtualization platforms, there may be limitations in terms of features and functionalities. For example, certain advanced storage features like deduplication or thin provisioning may not be fully supported or may require additional configuration.
  4. Scalability: The scalability of the NAS device should be considered when deploying virtualization platforms. Ensure that the device can handle the expected growth in terms of storage capacity and performance requirements.
  5. Management: The management of the NAS device within the virtualization platform may have some limitations. For example, certain advanced management features may not be available or may require additional software or configuration.

It is always recommended to consult the documentation and support resources provided by Infortrend and the virtualization platform vendor to understand the specific limitations and best practices for integrating NAS devices with virtualization platforms.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GS 3024U can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GS 3024U. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor GS 3024U has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor GS 3024U network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor GS 3024U, feel free to leave a comment!
  • Conor Dearnaley
    Conor Dearnaley 3.09.2023 06:47 #
    How does data recovery from NAS Infortrend EonStor GS 3024U differ from other storage devices?
    • Hetman Software
      Hetman Software 3.09.2023 07:00 #

      Data recovery from a NAS (Network Attached Storage) device like the Infortrend EonStor GS 3024U can be different from other storage devices in a few ways:

      1. RAID Configuration: NAS devices often use RAID (Redundant Array of Independent Disks) configurations to improve data redundancy and performance. The Infortrend EonStor GS 3024U supports various RAID levels like RAID 0, 1, 5, 6, 10, 50, and 60. Data recovery from a NAS requires expertise in understanding and reconstructing the RAID configuration to recover the data successfully.
      2. Network Connectivity: Unlike traditional storage devices, NAS devices are directly connected to the network, enabling multiple users to access and store data simultaneously. Data recovery from a NAS may involve dealing with network protocols, such as NFS (Network File System) or SMB (Server Message Block), to retrieve the data over the network.
      3. Operating System and File System: NAS devices typically run on specialized operating systems designed for network storage. Infortrend EonStor GS 3024U runs on the EonOne management software, which provides a web-based interface for configuration and management. Data recovery may require familiarity with the specific NAS operating system and file system used by the device.
      4. Storage Architecture: NAS devices like the Infortrend EonStor GS 3024U are designed for scalability and high availability. They often feature multiple hard drives or SSDs (Solid State Drives) in a storage array, making data recovery more complex. The recovery process may involve handling multiple drives simultaneously and dealing with potential issues like failed drives, data corruption, or logical errors.
      5. Vendor-Specific Tools and Support: Each NAS manufacturer may have their own proprietary tools, utilities, or support services to aid in data recovery. Infortrend, for example, offers technical support and assistance for their NAS devices. Data recovery specialists may need to work closely with the vendor to utilize these tools or seek guidance during the recovery process.

      Overall, data recovery from a NAS like the Infortrend EonStor GS 3024U requires specialized knowledge of RAID configurations, network protocols, NAS operating systems, and storage architectures. It is recommended to consult professional data recovery services with expertise in NAS devices to ensure a successful recovery.

Post comment
Leave a reply
Your email address will not be published. Required fields are marked *

Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How does the NAS Infortrend EonStor GS 3024U facilitate internet access for businesses?

    The NAS Infortrend EonStor GS 3024U does not directly facilitate internet access for businesses. It is a Network Attached Storage (NAS) device designed to provide centralized storage and data management capabilities for businesses.

    However, it can indirectly contribute to facilitating internet access by serving as a storage solution for various network services and applications that enable internet connectivity. For example, businesses can use the NAS to store and share files, host websites or web applications, run virtual machines, and store data for cloud services. These services, in turn, can be accessed over the internet by employees or customers, enabling internet access for various business operations.

    Additionally, the NAS may offer features such as built-in network connectivity options (such as Ethernet ports) and support for various network protocols, which can aid in connecting the NAS to the business's local network and to the internet. This connectivity infrastructure helps businesses establish an internet connection and leverage the NAS for their internet-related operations.

  • What are the key features and capabilities of the NAS Infortrend EonStor GS 3024U that make it suitable for internet access?

    The key features and capabilities of the NAS Infortrend EonStor GS 3024U that make it suitable for internet access are:

    1. High-speed connectivity: The EonStor GS 3024U supports high-speed network connectivity with multiple Gigabit Ethernet ports, allowing for fast data transfer and access over the internet.
    2. Scalability: It offers scalable storage capacity, allowing for easy expansion as your internet access needs grow. The NAS supports up to 24 drive bays, enabling a large amount of data to be stored and accessed remotely.
    3. Data protection and security: The EonStor GS 3024U provides various data protection features like RAID levels, snapshot technology, and encryption, ensuring the safety and security of your data during internet access.
    4. Remote access and management: With its built-in management software, the NAS allows remote access and management of data over the internet. This feature enables users to access and manage their data from anywhere, using any device with an internet connection.
    5. High availability and reliability: The NAS is designed for high availability and reliability, ensuring uninterrupted internet access to stored data. It supports redundant power supplies, cooling fans, and RAID configurations, minimizing the risk of data loss or downtime.
    6. Data sharing and collaboration: The EonStor GS 3024U supports various file-sharing protocols like SMB, NFS, FTP, and WebDAV, making it easy to share and collaborate on files over the internet. It also offers advanced access control and permission settings to manage user access rights.
    7. Backup and disaster recovery: The NAS provides backup and disaster recovery capabilities, allowing users to schedule automatic backups of their data and recover it in case of any data loss or system failure during internet access.
    8. Virtualization support: It is compatible with virtualization platforms like VMware, Hyper-V, and Citrix, enabling virtual machines to access and store data over the internet. This feature is beneficial for organizations using virtual environments.

    Overall, the NAS Infortrend EonStor GS 3024U offers a combination of high-speed connectivity, scalability, data protection, remote access, and management capabilities, making it suitable for internet access and efficient data storage and sharing over the internet.

  • How does the NAS Infortrend EonStor GS 3024U ensure secure and reliable internet connectivity for businesses?

    The NAS Infortrend EonStor GS 3024U ensures secure and reliable internet connectivity for businesses through several features and functionalities:

    1. Redundant Network Connections: The EonStor GS 3024U supports multiple network interfaces, allowing businesses to establish redundant connections to ensure high availability and minimize downtime. It supports both copper and fiber connections, offering flexibility in network configuration.
    2. Link Aggregation: The device supports link aggregation, which allows businesses to combine multiple network connections into a single logical interface. This not only increases bandwidth but also provides failover capabilities, ensuring uninterrupted connectivity even if one link fails.
    3. Load Balancing: The EonStor GS 3024U can distribute network traffic across multiple connections, optimizing performance and preventing bottlenecks. Load balancing ensures that each network interface is efficiently utilized, resulting in a reliable and consistent internet connection.
    4. VLAN Support: The device supports Virtual Local Area Networks (VLANs), enabling businesses to create isolated network segments for different departments or purposes. VLANs enhance security by segregating traffic and preventing unauthorized access to sensitive data.
    5. VPN Support: The EonStor GS 3024U offers Virtual Private Network (VPN) support, allowing businesses to establish secure connections over the internet. VPNs encrypt data transmission, ensuring confidentiality and protecting against unauthorized interception.
    6. Firewall and Access Control: The device includes built-in firewall capabilities to filter and block unauthorized network traffic. It also supports access control lists (ACLs) to define specific rules and permissions for network access, further enhancing security.
    7. Data Encryption: The EonStor GS 3024U supports data encryption at rest, ensuring that stored data remains secure even if the device is compromised. Encryption protects sensitive information from unauthorized access, providing an additional layer of security.
    8. Remote Management and Monitoring: The device offers remote management and monitoring capabilities, allowing businesses to monitor network performance, configure settings, and receive alerts remotely. This enables proactive monitoring and troubleshooting, ensuring reliable connectivity and minimizing downtime.

    Overall, the NAS Infortrend EonStor GS 3024U combines various networking features and security measures to provide businesses with secure and reliable internet connectivity, essential for their operations.

Hello! This is AI-based Hetman Software virtual assistant, and it will answer any of your questions right away.
Start Chat