How to recover data from Infortrend EonStor GSe 1012 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor GSe 1012

Infortrend EonStor GSe 1012 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor GSe 1012.

How to recover data from NAS Infortrend EonStor GSe 1012

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can regular software updates and patches enhance the security and stability of NAS Infortrend EonStor GSe 1012 devices?

Regular software updates and patches can enhance the security and stability of NAS Infortrend EonStor GSe 1012 devices in the following ways:

  1. Security Fixes: Software updates and patches often include fixes for known security vulnerabilities. By regularly updating the software on your NAS device, you ensure that any security flaws are addressed, reducing the risk of unauthorized access or data breaches.
  2. Bug Fixes: Updates and patches also address any bugs or glitches in the software. These bugs can sometimes lead to stability issues, causing the device to crash or behave unexpectedly. By keeping the software up to date, you can ensure that any known bugs are fixed, improving the overall stability of the device.
  3. Performance Enhancements: Software updates often include performance improvements that can enhance the speed and efficiency of the NAS device. These updates can optimize resource allocation, improve data transfer speeds, and enhance overall system performance.
  4. Compatibility Updates: Updates and patches may also include compatibility updates to ensure that the NAS device works seamlessly with other hardware or software components. This can prevent any compatibility issues that may arise due to outdated software.
  5. New Features: In some cases, software updates may introduce new features or functionalities to the NAS device. These updates can enhance the overall user experience and provide additional capabilities that were not available in previous versions.

To benefit from these enhancements, it is recommended to regularly check for software updates and patches provided by Infortrend for the EonStor GSe 1012 devices. Implementing a regular update schedule and keeping the software up to date will help ensure the security, stability, and optimal performance of your NAS device.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GSe 1012 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GSe 1012. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor GSe 1012 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor GSe 1012 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor GSe 1012, feel free to leave a comment!
  • Ricky Moore
    Ricky Moore 3.09.2023 12:48 #
    Can data recovery from a NAS Infortrend EonStor GSe 1012 device be done if the device is showing signs of overheating or cooling fan failure?
    • Hetman Software
      Hetman Software 3.09.2023 12:59 #

      Data recovery from a NAS device can still be possible even if it is showing signs of overheating or cooling fan failure. However, it is important to address the overheating or fan failure issue first to prevent further damage to the device and the data stored on it.

      Here are some steps you can take:

      1. Shut down the NAS device: If you notice signs of overheating or fan failure, it is crucial to power off the device immediately to prevent any potential damage to the hardware or data.
      2. Check and clean the cooling fans: Open the NAS device and inspect the cooling fans. Clean them if there is any dust or debris buildup that might be causing the fan failure. Ensure that the fans are spinning properly and not obstructed.
      3. Replace faulty fans: If the cooling fans are not functioning correctly, you may need to replace them. Contact the manufacturer or a professional technician to obtain the appropriate replacement fans.
      4. Improve ventilation: Ensure that the NAS device is placed in a well-ventilated area. Make sure there is enough space around the device for proper airflow. Consider using additional cooling solutions, such as external fans or cooling pads, to help regulate the temperature.
      5. Consult a professional data recovery service: If the overheating or cooling fan failure has caused data loss or if you are unable to resolve the issue yourself, it is recommended to consult a professional data recovery service. They have the expertise and specialized tools to recover data from faulty NAS devices.

      Remember, data recovery should only be attempted after addressing the hardware issues to avoid further damage. Always back up your data regularly to prevent potential data loss in the future.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the necessary steps to connect the NAS Infortrend EonStor GSe 1012 to a router?

    To connect the NAS Infortrend EonStor GSe 1012 to a router, you can follow these necessary steps:

    1. Power off the NAS and the router before starting the connection process.
    2. Locate the Ethernet ports on both the NAS and the router. The NAS should have multiple Ethernet ports, while the router will have at least one.
    3. Take an Ethernet cable and connect one end to an available Ethernet port on the NAS. Repeat this step if you have multiple Ethernet ports on the NAS that you want to use for connection.
    4. Take the other end of the Ethernet cable and connect it to an available Ethernet port on the router. If you have multiple Ethernet ports on the router, choose any available port.
    5. Ensure that the Ethernet cable is securely plugged into both the NAS and the router.
    6. Power on the router and wait for it to fully boot up.
    7. Power on the NAS and wait for it to fully boot up as well. This process may take a few minutes.
    8. Once both devices are powered on and connected, they should automatically establish a network connection.
    9. To verify the connection, you can check the router's interface or use a computer connected to the same network to access the NAS's management interface.
    10. You may need to configure the network settings on the NAS, such as assigning a static IP address or enabling DHCP, depending on your network setup. Refer to the NAS's user manual for specific instructions on configuring network settings.

    By following these steps, you should be able to successfully connect the NAS Infortrend EonStor GSe 1012 to a router and access it over the network.

  • What are the recommended network settings for connecting the NAS Infortrend EonStor GSe 1012 to a router?

    To connect the NAS Infortrend EonStor GSe 1012 to a router, the recommended network settings are as follows:

    1. IP Address: Set a static IP address for the NAS within the same subnet as your router. For example, if your router's IP address is, you can set the NAS IP address as
    2. Subnet Mask: Set the subnet mask to match your router's subnet mask. Typically, it is set to
    3. Gateway: Set the gateway IP address as your router's IP address. This is usually the IP address of your router itself, such as
    4. DNS: Set the DNS server IP addresses provided by your internet service provider (ISP) or use public DNS servers like Google DNS ( and
    5. Network Mode: Choose the appropriate network mode based on your network setup. Common options include DHCP (Dynamic Host Configuration Protocol) or static IP mode.
    6. MTU (Maximum Transmission Unit): Set the MTU value to the default value of 1500 unless specifically instructed by your ISP or network administrator.
    7. Network Speed: Set the network speed to Auto-Negotiation or manually select the appropriate speed (e.g., 1000 Mbps for Gigabit Ethernet).

    These settings may vary slightly depending on your specific network configuration and requirements. It is recommended to consult the NAS manual or contact Infortrend support for detailed instructions specific to your model.

  • Are there any specific considerations or configurations required when connecting the NAS Infortrend EonStor GSe 1012 to a router for optimal performance and security?

    When connecting the NAS Infortrend EonStor GSe 1012 to a router for optimal performance and security, there are a few considerations and configurations to keep in mind:

    1. Network Speed: Ensure that both the NAS and the router support Gigabit Ethernet or higher to achieve maximum transfer speeds.
    2. VLAN Configuration: If you want to segregate the NAS traffic from the rest of the network, you can configure a Virtual Local Area Network (VLAN) on the router and assign the NAS to a specific VLAN.
    3. Port Forwarding: If you need to access the NAS remotely over the internet, you may need to configure port forwarding on the router to allow incoming connections to the NAS's IP address and specific ports.
    4. Firewall Configuration: Configure the router's firewall to restrict incoming and outgoing traffic to the NAS, allowing only the necessary protocols and ports for the NAS services you intend to use.
    5. DHCP or Static IP: Decide whether to assign a static IP address to the NAS or use DHCP to obtain an IP address automatically. Using a static IP can simplify management, especially for remote access.
    6. Access Control: Set up strong and unique usernames and passwords for accessing the NAS, and consider enabling features like two-factor authentication or IP-based access control lists (ACLs) to enhance security.
    7. Firmware Updates: Regularly check for firmware updates for both the NAS and the router to ensure you have the latest security patches and performance improvements.
    8. Backup and Redundancy: Implement a backup strategy to protect your data and consider setting up RAID or other redundancy mechanisms on the NAS to guard against drive failures.
    9. Encryption: If you require additional security, you can enable encryption on the NAS to protect data at rest.

    It's important to consult the user manual or contact Infortrend support for specific instructions and recommendations tailored to your NAS model.

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