How to recover data from Infortrend EonStor GSe 3012 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor GSe 3012

Infortrend EonStor GSe 3012 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor GSe 3012.

How to recover data from NAS Infortrend EonStor GSe 3012

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can a failed RAID rebuild process lead to data loss on NAS Infortrend EonStor GSe 3012 devices?

Yes, a failed RAID rebuild process can potentially lead to data loss on NAS Infortrend EonStor GSe 3012 devices. During a RAID rebuild, the system attempts to reconstruct the data on a failed or replaced drive by using the data from the remaining drives in the RAID array. If the rebuild process encounters errors or is interrupted, it may result in incomplete or corrupted data, leading to potential data loss. It is crucial to ensure that the RAID rebuild process is closely monitored and any issues are addressed promptly to minimize the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GSe 3012 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GSe 3012. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor GSe 3012 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor GSe 3012 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor GSe 3012, feel free to leave a comment!
  • Willy Coaker
    Willy Coaker 3.09.2023 10:51 #
    Can data recovery from NAS Infortrend EonStor GSe 3012 be done by individuals or is professional assistance necessary?
    • Hetman Software
      Hetman Software 3.09.2023 11:00 #

      Data recovery from a NAS (Network Attached Storage) device like the Infortrend EonStor GSe 3012 can be a complex and challenging task. It typically requires specialized knowledge, tools, and expertise in data recovery techniques.

      While some individuals with technical skills and experience in data recovery may be able to attempt the process themselves, it is generally recommended to seek professional assistance for NAS data recovery. Professional data recovery services have the necessary equipment, cleanroom facilities, and expertise to handle complex cases and maximize the chances of successful recovery.

      Attempting data recovery without proper knowledge and experience can potentially worsen the situation and lead to permanent data loss. It is advisable to consult with a professional data recovery service for NAS data recovery to ensure the best possible outcome.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What cloud services are compatible with the NAS Infortrend EonStor GSe 3012 for copying data?

    The NAS Infortrend EonStor GSe 3012 is compatible with various cloud services for copying data. Some popular cloud services that can be used with this NAS device include:

    1. Amazon S3: Infortrend EonStor GSe 3012 supports Amazon S3 cloud storage, allowing you to easily copy data to and from Amazon's cloud.
    2. Microsoft Azure: This NAS device is also compatible with Microsoft Azure cloud storage, enabling seamless data transfer to and from Azure.
    3. Google Cloud Storage: Infortrend EonStor GSe 3012 can integrate with Google Cloud Storage, allowing you to copy data to and from Google's cloud platform.
    4. Dropbox: You can use the NAS device to directly copy data to and from your Dropbox account, providing easy access and backup of your files.
    5. OneDrive: Infortrend EonStor GSe 3012 is compatible with Microsoft's OneDrive cloud storage, enabling data synchronization and backup.
    6. OpenStack Swift: This NAS device supports OpenStack Swift, an open-source cloud storage platform, allowing you to copy data to and from Swift-compatible cloud providers.

    It's important to note that the compatibility and integration options may vary depending on the specific firmware version and configuration of your NAS device. It is always recommended to consult the official documentation or contact Infortrend support for the most up-to-date information on cloud service compatibility.

  • What are the steps involved in setting up and configuring the NAS Infortrend EonStor GSe 3012 to copy data to a cloud service?

    To set up and configure the NAS Infortrend EonStor GSe 3012 to copy data to a cloud service, you can follow these steps:

    1. Connect the NAS to your network: Ensure that the NAS is properly connected to your network using an Ethernet cable.
    2. Access the NAS web interface: Open a web browser on a computer connected to the same network as the NAS and enter the NAS IP address in the address bar. This will allow you to access the NAS web interface.
    3. Log in to the NAS web interface: Enter the appropriate username and password to log in to the NAS web interface. If you haven't set up any credentials yet, check the user manual for default login details.
    4. Configure network settings: Once logged in, navigate to the network settings section of the NAS web interface. Configure the IP address, subnet mask, gateway, and DNS settings according to your network requirements.
    5. Create a storage pool: In the NAS web interface, create a storage pool using the available hard drives. This will allow you to allocate storage space for your data.
    6. Create a volume: After creating the storage pool, create a volume within it. A volume represents a logical partition of the storage pool and will be used to store your data.
    7. Enable cloud service integration: In the NAS web interface, navigate to the cloud service integration section. Enable the cloud service integration feature and select the cloud service provider you want to use.
    8. Configure cloud service settings: Enter the necessary credentials and settings for your chosen cloud service provider. This may include the cloud storage account details, authentication tokens, and other relevant information.
    9. Set up data replication: Once the cloud service integration is enabled, configure data replication settings. Specify the folders or files you want to replicate to the cloud service and set the replication schedule, frequency, and other options.
    10. Start data replication: Save the configuration settings and start the data replication process. The NAS will now copy the specified data to the cloud service according to the defined schedule.
    11. Monitor and manage replication: Monitor the replication process through the NAS web interface. You can view the replication status, progress, and any errors or warnings that may occur. Additionally, you can manage and modify the replication settings as needed.

    Note: The specific steps may vary slightly depending on the firmware version and configuration options available in your NAS model. It is recommended to refer to the user manual or documentation provided by Infortrend for detailed instructions specific to your NAS model.

  • Are there any limitations or considerations to keep in mind when copying data from the NAS Infortrend EonStor GSe 3012 to cloud services, such as data transfer speed or storage capacity restrictions?

    When copying data from the NAS Infortrend EonStor GSe 3012 to cloud services, there are certain limitations and considerations to keep in mind. Some of these include:

    1. Data Transfer Speed: The speed of data transfer from the NAS to the cloud service can be limited by factors such as the internet connection speed and the cloud service provider's infrastructure. It is important to consider the available bandwidth and plan accordingly to ensure efficient data transfer.
    2. Storage Capacity Restrictions: Cloud services often have storage capacity restrictions based on the subscription plan or pricing tier. It is essential to check the storage capacity limitations of the cloud service provider and ensure that sufficient storage space is available for copying the data from the NAS.
    3. Cost Considerations: Cloud services may charge for data transfer and storage, which can vary depending on the amount of data being transferred and stored. It is important to understand the pricing structure of the cloud service provider and calculate the potential costs involved in copying data from the NAS to the cloud.
    4. Network Reliability: The reliability and stability of the network connection between the NAS and the cloud service can impact the data transfer process. Any network interruptions or connectivity issues can affect the transfer speed and may require retransmission of data.
    5. Data Security: When copying data from the NAS to the cloud, it is crucial to ensure the security of the data during transit. Encryption protocols and secure connections should be used to protect sensitive information from unauthorized access or interception.
    6. Compatibility and Integration: Ensure that the cloud service you choose is compatible with the NAS Infortrend EonStor GSe 3012 and supports the required protocols for data transfer. Check for any integration challenges or limitations that may arise while connecting the NAS to the cloud service.

    By considering these limitations and taking necessary precautions, you can ensure a smooth and efficient data transfer process from the NAS to cloud services.

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