How to recover data from Infortrend EonStor GSe Pro 1004 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend EonStor GSe Pro 1004

Infortrend EonStor GSe Pro 1004 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from EonStor GSe Pro 1004.

How to recover data from NAS Infortrend EonStor GSe Pro 1004

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

What are the common causes of data loss in NAS Infortrend EonStor GSe Pro 1004 devices?

There are several common causes of data loss in NAS Infortrend EonStor GSe Pro 1004 devices, including:

  1. Hardware failure: This can include issues with the hard drives, power supply, or other components of the device. If any of these components fail, it can result in data loss.
  2. Accidental deletion: Users may accidentally delete important files or folders, leading to data loss. This can happen due to human error or improper file management practices.
  3. Software corruption: Corruption of the NAS operating system or other software can result in data loss. This can occur due to malware or viruses, improper shutdowns, or software bugs.
  4. Power outages: Sudden power outages or fluctuations can cause data loss if the device is not properly protected with backup power or surge protectors. Power loss during read or write operations can result in data corruption or loss.
  5. Natural disasters: Events such as floods, fires, earthquakes, or other natural disasters can physically damage the NAS device and result in data loss.
  6. Theft or physical damage: If the NAS device is stolen or physically damaged, data loss can occur. It is important to have proper security measures in place to protect the device from theft or damage.
  7. User error: Users may unintentionally modify or delete important files or folders, leading to data loss. This can happen due to lack of knowledge or training on how to use the NAS device properly.

To minimize the risk of data loss, it is recommended to regularly backup data from the NAS device to an external storage or cloud storage solution. Additionally, implementing proper security measures, such as firewalls and antivirus software, can help protect against malware and viruses.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS EonStor GSe Pro 1004 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend EonStor GSe Pro 1004. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

EonStor GSe Pro 1004 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend EonStor GSe Pro 1004 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS EonStor GSe Pro 1004, feel free to leave a comment!
  • Ramsey Irwin
    Ramsey Irwin 3.09.2023 17:39 #
    Can data recovery from a NAS Infortrend EonStor GSe Pro 1004 device be done if the device is showing signs of overheating or cooling fan failure?
    • Hetman Software
      Hetman Software 3.09.2023 17:59 #

      Data recovery from a NAS device can still be possible even if the device is showing signs of overheating or cooling fan failure. However, it is important to address the overheating issue or fan failure first to prevent further damage to the device and potential data loss.

      Here are a few steps you can take:

      1. Shut down the NAS device: If you notice signs of overheating or fan failure, it is crucial to turn off the device immediately to prevent any further damage.
      2. Check the cooling fan: Inspect the cooling fan to see if it is working properly. Look for any physical damage or obstructions that might be causing the fan to malfunction. If necessary, replace the cooling fan with a compatible one.
      3. Improve ventilation: Ensure that the NAS device is placed in a well-ventilated area, away from direct sunlight or other heat sources. Make sure that there is enough space around the device for proper airflow.
      4. Clean the device: Dust and debris can accumulate inside the NAS device, obstructing airflow and causing overheating. Carefully clean the device, including the cooling fan and vents, using compressed air or a soft brush.
      5. Seek professional assistance: If the overheating or fan failure persists, or if you are unsure about performing the above steps yourself, it is recommended to contact the manufacturer's support or a professional data recovery service. They can provide further guidance and assistance in recovering the data from the NAS device.

      Remember, it is important to prioritize addressing the overheating or fan failure issue before attempting any data recovery to minimize the risk of further damage to the device and potential data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is SSH and how does it work in the context of network security?

    SSH stands for Secure Shell, which is a network protocol used for secure communication between two computers. It provides a secure channel over an unsecured network, such as the internet, allowing users to log into remote systems and execute commands securely.

    In the context of network security, SSH plays a crucial role by providing encryption and authentication mechanisms. Here's how it works:

    1. Encryption: SSH uses encryption algorithms to secure the communication between the client and the server. It encrypts all the data transmitted over the network, including passwords, commands, and file transfers. This prevents unauthorized access and eavesdropping by encrypting the data in transit.
    2. Authentication: SSH uses various authentication methods to verify the identity of the user before granting access to the remote system. The most common method is password-based authentication, where the user provides a username and password to log in. However, SSH also supports more secure authentication methods, such as public key authentication, where the user generates a key pair (public and private key) and shares the public key with the server. The server then verifies the user's identity by matching the private key with the public key.
    3. Port Forwarding: SSH allows port forwarding, which enables secure access to services running on remote systems. It creates an encrypted tunnel between the local and remote systems, forwarding specific ports or protocols securely. This feature is useful for accessing services like databases, web servers, or remote desktops securely over an untrusted network.
    4. Secure File Transfer: SSH includes a secure file transfer protocol (SFTP) that allows secure file transfers between the client and the server. It ensures the confidentiality and integrity of the transferred files, preventing unauthorized access or tampering.

    Overall, SSH enhances network security by providing secure remote access, encrypted communication, strong authentication, and secure file transfers. It is widely used by system administrators and IT professionals to manage and secure remote systems.

  • How does the NAS Infortrend EonStor GSe Pro 1004 utilize SSH protocol for secure remote access and data transfer?

    The NAS Infortrend EonStor GSe Pro 1004 utilizes the SSH (Secure Shell) protocol for secure remote access and data transfer by implementing the following mechanisms:

    1. Secure Remote Access: SSH provides a secure channel for remote login and command execution. The NAS uses SSH to establish a secure connection between the client and the server, ensuring that the communication is encrypted and protected from eavesdropping or tampering. Users can remotely access the NAS through SSH and perform various administrative tasks securely.
    2. Secure File Transfer: SSH also supports secure file transfer using the SFTP (SSH File Transfer Protocol) subsystem. The NAS leverages SFTP to enable encrypted file transfers between the client and the NAS. This ensures that data is transmitted securely, preventing unauthorized access or interception of sensitive information during the transfer process.
    3. Authentication and Encryption: SSH employs strong cryptographic algorithms for authentication and encryption. When accessing the NAS via SSH, users are required to provide their credentials (username and password) or use key-based authentication. This ensures that only authorized users can access the system. Additionally, SSH encrypts the data transmitted over the network, safeguarding it from potential attackers.
    4. Secure Shell Access Control: The NAS allows administrators to configure SSH access control policies, such as defining permitted IP addresses or specifying user access rights. This ensures that only trusted clients or specific users can establish SSH connections to the NAS, enhancing the overall security of remote access.

    By utilizing the SSH protocol, the NAS Infortrend EonStor GSe Pro 1004 ensures secure remote access and data transfer, protecting sensitive information and preventing unauthorized access to the system.

  • Can you explain the benefits and features of SSH in relation to the NAS Infortrend EonStor GSe Pro 1004 and its role in ensuring data confidentiality and integrity?

    SSH (Secure Shell) is a network protocol that provides secure remote access to a computer or network device. In relation to the NAS Infortrend EonStor GSe Pro 1004, SSH offers several benefits and features that help ensure data confidentiality and integrity.

    1. Secure Remote Access: SSH allows users to securely access the NAS device remotely over an unsecured network, such as the internet. It provides encrypted communication between the client and the server, preventing unauthorized access and eavesdropping.
    2. Authentication: SSH uses various authentication methods, such as passwords, public key cryptography, or two-factor authentication, to verify the identity of the user before granting access. This ensures that only authorized individuals can access the NAS device.
    3. Encryption: SSH encrypts all data transmitted between the client and the server, including login credentials, file transfers, and remote commands. This encryption prevents data interception and protects sensitive information from unauthorized access.
    4. Data Integrity: SSH uses cryptographic algorithms to ensure data integrity. It adds a message authentication code (MAC) to each transmitted packet, which allows the recipient to verify that the data has not been tampered with during transmission.
    5. Secure File Transfer: SSH includes a secure file transfer protocol (SFTP) that enables secure file transfers between the client and the NAS device. SFTP encrypts the entire file transfer process, ensuring that data remains confidential and protected from interception.
    6. Port Forwarding: SSH supports port forwarding, which allows users to securely access services running on the NAS device's internal network from a remote location. This feature enables secure remote administration and access to other network resources.

    Overall, SSH plays a crucial role in ensuring the confidentiality and integrity of data on the NAS Infortrend EonStor GSe Pro 1004. It provides secure remote access, authentication, encryption, data integrity, and secure file transfer capabilities, protecting sensitive information from unauthorized access and ensuring the integrity of data during transmission.

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