How to recover data from Infortrend JB 3012 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend JB 3012

Infortrend JB 3012 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from JB 3012.

How to recover data from NAS Infortrend JB 3012

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can natural disasters such as floods or fires result in data loss for NAS Infortrend JB 3012 devices?

Yes, natural disasters such as floods or fires can potentially result in data loss for NAS (Network Attached Storage) devices like the Infortrend JB 3012. These devices are physical storage systems that store data on hard drives, and they are susceptible to damage or destruction if exposed to extreme environmental conditions.

Floods can cause water damage to the NAS device, leading to the malfunction or failure of the hardware components. Water can corrode the internal circuitry and cause irreversible damage to the hard drives, resulting in data loss.

Similarly, fires can cause direct heat damage to the NAS device, melting or warping the components and rendering them inoperable. The intense heat can also cause the hard drives to fail, leading to data loss.

To mitigate the risk of data loss in such situations, it is essential to implement proper disaster recovery and backup strategies. This includes regularly backing up data to off-site locations or cloud storage, implementing redundant storage systems, and ensuring the NAS device is adequately protected from potential environmental hazards.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS JB 3012 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend JB 3012. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

JB 3012 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend JB 3012 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS JB 3012, feel free to leave a comment!
  • Bart Phipson
    Bart Phipson 4.09.2023 10:58 #
    Is it possible to recover data from a NAS Infortrend JB 3012 device that has undergone a firmware update?
    • Hetman Software
      Hetman Software 4.09.2023 12:00 #

      It is generally possible to recover data from a NAS device after a firmware update, but it depends on the specific circumstances and the actions taken during the update process.

      If the firmware update caused data loss or corruption, it may be more challenging to recover the data. In such cases, it is recommended to contact a professional data recovery service provider who specializes in NAS devices.

      It is important to note that attempting to recover data on your own may further complicate the situation and potentially lead to permanent data loss. It is always best to seek professional assistance for data recovery to maximize the chances of successful recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What is DLNA and how does it work?

    DLNA stands for Digital Living Network Alliance. It is a set of guidelines and standards that enable devices to share multimedia content over a home network. DLNA allows various devices, such as smartphones, tablets, TVs, computers, and game consoles, to connect and communicate with each other seamlessly.

    DLNA works by establishing a local area network (LAN) within your home. The devices on this network can discover and communicate with each other using the DLNA protocol. Here's a simplified explanation of how DLNA works:

    1. Devices: DLNA-enabled devices, such as a smartphone and a smart TV, connect to the same home network.
    2. Discovery: The devices use a process called discovery to find each other on the network. They exchange information about their capabilities and services.
    3. Media Server: One device acts as a media server, which stores and manages the multimedia content. For example, a computer may serve as a media server, hosting music, videos, and photos.
    4. Media Renderer: Another device acts as a media renderer, which plays the multimedia content. For instance, a smart TV can be a media renderer that displays videos streamed from the media server.
    5. Control Point: A control point device, such as a smartphone or tablet, is used to browse and select the desired media from the media server. It sends commands to the media renderer to start playing the selected content.
    6. Streaming: Once the media renderer receives the command, it establishes a streaming connection with the media server. The media server then streams the selected content to the media renderer, which plays it on the connected display or speakers.

    DLNA supports various media formats, including photos, videos, music, and even recorded TV shows. It allows for seamless sharing and streaming of media across different devices within the network, enhancing the overall multimedia experience at home.

  • How does a NAS Infortrend JB 3012 utilize DLNA protocol for media streaming and sharing?

    The Infortrend JB 3012 is a network-attached storage (NAS) device that can utilize the DLNA (Digital Living Network Alliance) protocol for media streaming and sharing. DLNA is a set of guidelines that allows devices to share media content over a local network.

    To utilize DLNA on the Infortrend JB 3012, you would need to follow these steps:

    1. Connect the JB 3012 to your local network: Ensure that the NAS device is connected to your router or switch using an Ethernet cable.
    2. Set up the DLNA server: The JB 3012 should have built-in DLNA server functionality. Access the NAS management interface through a web browser and configure the DLNA server settings. This typically involves enabling the DLNA server and specifying the folders or directories on the NAS that contain your media files.
    3. Add media files to the designated folders: Copy or move your media files (such as photos, videos, and music) to the folders you specified in the DLNA server settings.
    4. Connect DLNA-enabled devices: Ensure that the devices you want to stream media to, such as smart TVs, gaming consoles, or smartphones, are connected to the same local network as the JB 3012.
    5. Access media content on DLNA-enabled devices: On your DLNA-enabled devices, navigate to the media player or media streaming application. The exact steps may vary depending on the device, but typically, you would select the option to browse or search for DLNA servers on the network. The JB 3012 should appear as a recognized DLNA server.
    6. Stream and share media: Once you have accessed the JB 3012 as a DLNA server on your device, you can browse through the media folders and select the files you want to stream or share. The DLNA protocol allows you to play media files directly on the DLNA-enabled device or share them with other DLNA-compatible devices on the network.

    By utilizing the DLNA protocol, the Infortrend JB 3012 can act as a central media server, making your media content easily accessible and shareable across different devices in your home network.

  • Can you explain the benefits and features of DLNA in relation to the NAS Infortrend JB 3012?

    DLNA, which stands for Digital Living Network Alliance, is a technology standard that allows devices to share media content over a network. When it comes to the Infortrend JB 3012 NAS (Network Attached Storage), DLNA offers several benefits and features:

    1. Media Streaming: DLNA enables the NAS to stream media files, such as videos, music, and photos, to DLNA-compatible devices on the same network. This allows you to access and enjoy your media content on various devices like smart TVs, game consoles, smartphones, and tablets without the need for additional software or complicated setup.
    2. Easy Setup: The Infortrend JB 3012 NAS likely comes with built-in DLNA support, making it easy to set up and configure for media streaming. You can typically enable DLNA functionality through the NAS's web-based management interface, selecting folders or files you want to share.
    3. Centralized Media Storage: With the NAS, you can store all your media files in one central location, eliminating the need to keep them on individual devices. This not only saves space but also makes it easier to organize and manage your media library.
    4. Cross-Platform Compatibility: DLNA is supported by a wide range of devices and operating systems, including Windows, macOS, Android, and iOS. Therefore, the Infortrend JB 3012 NAS can seamlessly communicate with and stream media to devices from different manufacturers, ensuring compatibility and ease of use.
    5. Remote Access: Some NAS models, including the Infortrend JB 3012, offer remote access capabilities. This means that even when you are away from home or outside the local network, you can still access and stream media from your NAS to DLNA-enabled devices over the internet. This feature adds convenience and flexibility to your media consumption.
    6. Transcoding and Format Support: Some NAS devices, including certain models from Infortrend, offer transcoding capabilities. This means that if a device doesn't natively support a particular media format, the NAS can convert the file on the fly to a compatible format for smooth playback. DLNA often works in conjunction with transcoding to ensure seamless media streaming across devices with varying capabilities.

    Overall, DLNA support in the Infortrend JB 3012 NAS enhances the functionality and versatility of the device, allowing you to enjoy your media content on multiple devices with ease, convenience, and cross-platform compatibility.

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