How to recover data from Infortrend JB 312 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend JB 312

Infortrend JB 312 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from JB 312.

How to recover data from NAS Infortrend JB 312

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can regular software updates and patches enhance the security and stability of NAS Infortrend JB 312 devices?

Regular software updates and patches can enhance the security and stability of NAS Infortrend JB 312 devices in several ways:

  1. Security Vulnerability Fixes: Software updates and patches often include fixes for known security vulnerabilities. By regularly updating the software on the NAS device, you can ensure that any identified security weaknesses are addressed, reducing the risk of unauthorized access or data breaches.
  2. Bug Fixes: Updates and patches also address software bugs and stability issues. By applying these updates, you can improve the overall performance and reliability of the NAS device, reducing the chances of system crashes or data corruption.
  3. Feature Enhancements: Software updates may introduce new security features or improvements to existing security mechanisms. These enhancements can strengthen the overall security posture of the NAS device, providing better protection against potential threats.
  4. Compatibility with New Technologies: Updates and patches often ensure compatibility with new technologies, protocols, or devices. This ensures that your NAS device can work seamlessly with the latest security standards and protocols, keeping your data safe from emerging threats.
  5. Compliance with Industry Standards: Regular updates help ensure that your NAS device remains compliant with industry security standards and regulations. Compliance is crucial for organizations that handle sensitive data and need to meet specific security requirements.
  6. Response to Emerging Threats: Cyber threats are constantly evolving, and new vulnerabilities are discovered regularly. By keeping your NAS device up to date, you are more likely to have protection against the latest threats, as software updates often include security patches to address these new vulnerabilities.

It is essential to regularly check for updates and patches from the manufacturer and apply them promptly to ensure the security and stability of your NAS Infortrend JB 312 devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS JB 312 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend JB 312. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

JB 312 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend JB 312 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS JB 312, feel free to leave a comment!
  • Alan Buckley
    Alan Buckley 4.09.2023 08:54 #
    Is it possible to recover data from a NAS Infortrend JB 312 device that has been affected by a hardware RAID controller failure?
    • Hetman Software
      Hetman Software 4.09.2023 09:59 #

      Yes, it is possible to recover data from a NAS device that has been affected by a hardware RAID controller failure. However, the process can be complex and may require the assistance of a professional data recovery service.

      In such cases, the failed RAID controller needs to be replaced or repaired before the data can be accessed. Once the controller is functional again, the data recovery process typically involves reconstructing the RAID array and extracting the data from the disks.

      It is important to note that attempting data recovery on your own or using inexperienced services can potentially lead to further data loss. Therefore, it is recommended to seek the help of a reputable data recovery service with experience in RAID systems and NAS devices.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How does the NAS Infortrend JB 312 enhance the gaming experience on a game console?

    The NAS Infortrend JB 312 can enhance the gaming experience on a game console in several ways:

    1. Increased Storage Capacity: The JB 312 provides additional storage space for games, allowing users to install and store more games on their console. This means gamers can have a larger library of games to choose from without worrying about limited storage capacity.
    2. Faster Game Loading Times: The NAS device utilizes high-speed storage technologies such as SSD caching and RAID configurations, which can significantly reduce game loading times. This means gamers can jump into their favorite games more quickly, minimizing waiting times and maximizing gameplay.
    3. Seamless Game Updates and Downloads: With the JB 312, game updates and downloads can be managed directly on the NAS, eliminating the need to rely on the console's slower download speeds. This ensures that gamers can quickly access the latest updates and patches, allowing for a smoother gaming experience.
    4. Game Streaming: The NAS device can also support game streaming, allowing gamers to play their favorite titles remotely on other devices such as smartphones, tablets, or laptops. This feature enables gamers to continue playing their games even when they are not in front of their console, enhancing the flexibility and accessibility of gaming.
    5. Data Backup and Recovery: The JB 312 provides data backup and recovery features, allowing gamers to safeguard their game saves, achievements, and progress. In the event of a console failure or data loss, users can easily restore their game data from the NAS, ensuring that their gaming experience is not compromised.

    Overall, the NAS Infortrend JB 312 enhances the gaming experience by increasing storage capacity, improving game loading times, facilitating seamless updates and downloads, enabling game streaming, and providing data backup and recovery capabilities.

  • What specific features does the NAS Infortrend JB 312 offer that make it an ideal storage solution for game consoles?

    The NAS Infortrend JB 312 offers several specific features that make it an ideal storage solution for game consoles:

    1. High storage capacity: The JB 312 can support multiple hard drives, allowing for a large storage capacity. This is crucial for game consoles as modern games often require significant storage space.
    2. High-speed data transfer: The NAS supports high-speed data transfer rates, ensuring quick and seamless access to game data. This feature is essential for game consoles to provide smooth gameplay and reduce loading times.
    3. RAID support: The JB 312 supports RAID configurations, which provide data redundancy and increased reliability. This is important for game consoles as it protects against data loss and ensures continuous gameplay.
    4. Scalability: The NAS offers scalability options, allowing users to easily expand storage capacity as their needs grow. This is beneficial for game consoles as game libraries continue to expand with updates and new releases.
    5. Remote access and sharing: The JB 312 enables remote access and file sharing, allowing gamers to access their game data from anywhere and share it with friends. This feature is particularly useful for multiplayer gaming and accessing game saves on multiple consoles.
    6. Data protection and backup: The NAS provides data protection features like snapshot and backup capabilities. This ensures that game data is securely stored and can be easily restored in case of any issues or system failures.

    Overall, the NAS Infortrend JB 312 offers the necessary features for game consoles, including high storage capacity, fast data transfer, data redundancy, scalability, remote access, and data protection, making it an ideal storage solution for gamers.

  • Can the NAS Infortrend JB 312 be easily integrated and compatible with popular game consoles in the market?

    The NAS Infortrend JB 312 is primarily designed for storage and data management purposes rather than gaming. While it can be connected to game consoles through a network connection, its compatibility and integration with popular game consoles may vary.

    Most game consoles are designed to work with specific storage devices or cloud services, and they may have limitations on the types of devices they can connect to. It is important to check the compatibility of the game console with the NAS device before attempting to integrate them.

    Additionally, game consoles often require specific protocols or file formats for accessing and playing games. The NAS device should support these protocols and file formats to ensure compatibility with the game console.

    In summary, while it is possible to connect the NAS Infortrend JB 312 to game consoles, the compatibility and integration may not be straightforward and may require additional configuration or research.

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