How to recover data from Infortrend JB 360 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Infortrend JB 360

Infortrend JB 360 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from JB 360.

How to recover data from NAS Infortrend JB 360

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Infortrend also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any recommended practices for protecting NAS Infortrend JB 360 devices against physical theft or unauthorized access that can lead to data loss?

Yes, there are several recommended practices for protecting NAS Infortrend JB 360 devices against physical theft or unauthorized access that can lead to data loss. Here are some of them:

  1. Physical security: Ensure that the NAS device is kept in a secure location, such as a locked server room or cabinet, to prevent unauthorized physical access.
  2. Access controls: Implement strong password policies and enforce regular password changes. Use complex passwords that include a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using default or easily guessable passwords.
  3. User authentication: Enable user authentication mechanisms, such as two-factor authentication (2FA) or biometric authentication, to add an extra layer of security to the NAS device.
  4. Network security: Protect the NAS device by placing it behind a firewall and implementing network security measures like intrusion detection and prevention systems (IDPS), virtual private networks (VPNs), and secure socket layer (SSL) encryption.
  5. Firmware updates: Regularly update the firmware of the NAS device to ensure that security vulnerabilities are patched and the device is protected against the latest threats.
  6. Backup and disaster recovery: Implement a robust backup strategy to ensure that data is regularly backed up and stored securely off-site. This will help mitigate the impact of data loss in case of theft or unauthorized access.
  7. Auditing and monitoring: Enable auditing and monitoring features provided by the NAS device to track and log any suspicious activities or unauthorized access attempts. Regularly review these logs for any anomalies.
  8. Employee education: Train employees on the importance of data security, safe browsing habits, and the risks associated with physical theft or unauthorized access. Encourage them to report any suspicious activities or security incidents.

By following these recommended practices, you can significantly enhance the security of your NAS Infortrend JB 360 devices and protect against physical theft or unauthorized access that may lead to data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS JB 360 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Infortrend JB 360. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Infortrend

How to recover data from a Infortrend

JB 360 has 60 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Infortrend JB 360 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS JB 360, feel free to leave a comment!
  • Hale Hather
    Hale Hather 4.09.2023 09:51 #
    Is it possible to recover data from a NAS Infortrend JB 360 device that has been affected by a controller failure or disk array problem?
    • Hetman Software
      Hetman Software 4.09.2023 11:00 #

      Yes, it is possible to recover data from a NAS Infortrend JB 360 device that has been affected by a controller failure or disk array problem. However, the success of data recovery will depend on the extent of the failure and the specific circumstances. It is recommended to contact a professional data recovery service with experience in handling NAS devices to assess the situation and provide assistance in recovering the data.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What is iSCSI and how does it function in a network storage environment?

    iSCSI, which stands for Internet Small Computer System Interface, is a protocol that allows the transmission of SCSI commands over IP networks. It enables the use of IP networks to connect storage devices, such as disk arrays, tape libraries, and other storage systems, to servers.

    In a network storage environment, iSCSI functions by encapsulating SCSI commands and data into IP packets, which are then transmitted over the network. It utilizes the TCP/IP protocol suite to provide reliable and secure data transmission.

    Here's how iSCSI works in a network storage environment:

    1. Initiator: The initiator is a server or a client device that initiates the connection to the storage device. It sends SCSI commands to the target device to perform storage operations, such as reading or writing data.
    2. Target: The target is the storage device that responds to the initiator's requests. It presents its storage resources, such as disks or logical volumes, to the initiator as iSCSI targets.
    3. Discovery: Before establishing a connection, the initiator needs to discover available iSCSI targets on the network. It sends a discovery request to a designated IP address or domain name, and the target responds with a list of available targets.
    4. Login: Once the target is discovered, the initiator establishes a session by logging in to the target. This involves authentication and negotiation of connection parameters, such as security settings and data transfer options.
    5. Data Transfer: After the session is established, the initiator can send SCSI commands to the target to perform storage operations. These commands are encapsulated into iSCSI packets and transmitted over the IP network. The target processes the commands and performs the requested storage operations, such as reading or writing data.
    6. Logout: When the initiator no longer requires access to the target's storage resources, it can initiate a logout process to terminate the session and release the resources.

    Overall, iSCSI allows for the utilization of existing IP networks for storage connectivity, providing a cost-effective and flexible solution for network storage environments. It enables storage consolidation, simplifies management, and allows for remote storage access over long distances.

  • Can you explain the benefits and advantages of using iSCSI in a storage system?

    iSCSI, or Internet Small Computer System Interface, is a protocol that allows the transmission of SCSI commands over IP networks. Here are some benefits and advantages of using iSCSI in a storage system:

    1. Cost-effective: iSCSI leverages existing Ethernet infrastructure, which is generally more affordable compared to Fibre Channel (FC) infrastructure. It eliminates the need for dedicated FC networks and expensive FC switches, resulting in cost savings.
    2. Flexibility: iSCSI can be used over any IP-based network, including LAN, WAN, and the internet. This flexibility allows organizations to build storage networks over long distances, making it ideal for remote offices and disaster recovery scenarios.
    3. Scalability: iSCSI supports the use of Ethernet switches, allowing for easy scalability of storage networks. As the network grows, additional switches can be added to accommodate more storage devices.
    4. Performance: With advancements in Ethernet technology, iSCSI can provide high-performance storage solutions. By utilizing technologies like jumbo frames and TCP/IP offload engines (TOEs), iSCSI can achieve comparable performance to Fibre Channel.
    5. Compatibility: iSCSI is compatible with existing storage infrastructure, making it easy to integrate into an existing storage environment. It can work with both block-level and file-level storage systems, providing versatility.
    6. Management: iSCSI offers centralized management capabilities, allowing administrators to manage and configure storage devices from a single interface. This simplifies storage management and reduces administrative overhead.
    7. Data protection: iSCSI supports various data protection mechanisms, including encryption and authentication. This ensures the security and integrity of data during transmission over the network.
    8. Virtualization: iSCSI is widely used in virtualized environments. It allows virtual machines to access shared storage resources, enabling features like live migration and high availability.

    Overall, iSCSI provides a cost-effective, flexible, and scalable storage solution that can deliver high performance and compatibility with existing infrastructure. Its advantages make it a popular choice for organizations looking to optimize their storage systems.

  • Does the NAS Infortrend JB 360 support the iSCSI protocol, and if so, what are the specific features and capabilities it offers in terms of iSCSI support?

    Yes, the NAS Infortrend JB 360 does support the iSCSI protocol. Here are some specific features and capabilities it offers in terms of iSCSI support:

    1. iSCSI Target: The NAS can function as an iSCSI target, allowing you to present virtualized storage to other devices on the network.
    2. iSCSI Initiator: The NAS can also act as an iSCSI initiator, enabling it to connect to external iSCSI targets for storage consolidation or backup purposes.
    3. Multiple Targets: The NAS supports multiple iSCSI targets, allowing you to create and manage multiple virtualized storage volumes.
    4. Thin Provisioning: It supports thin provisioning, which allows you to allocate storage capacity dynamically as needed, optimizing storage utilization.
    5. MPIO (Multipath Input/Output): The NAS supports MPIO, which enables multiple physical connections between the NAS and iSCSI targets for load balancing and redundancy.
    6. CHAP Authentication: It supports CHAP (Challenge-Handshake Authentication Protocol) authentication, ensuring secure communication between the NAS and iSCSI targets.
    7. Jumbo Frame Support: The NAS is capable of supporting jumbo frames, which can enhance network performance by reducing overhead and increasing throughput.
    8. VLAN Support: It also offers VLAN (Virtual Local Area Network) support, allowing you to segregate iSCSI traffic from other network traffic for better performance and security.
    9. iSNS (Internet Storage Name Service): The NAS can integrate with iSNS servers, simplifying the discovery and management of iSCSI devices on the network.

    These are some of the key features and capabilities offered by the NAS Infortrend JB 360 in terms of iSCSI support.

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