Practical Steps for Accessing Files on a RAID Disk When NAS Promise Atlas S8+ Thunderbolt™ 3 is Unavailable

To access files on a RAID disk without a working ⭐ NAS, try connecting the disks to a computer, using RAID recovery software to rebuild the array.

Practical Steps for Accessing Files on a RAID Disk When NAS Promise Atlas S8+ Thunderbolt™ 3 is Unavailable

Promise Atlas S8+ Thunderbolt™ 3 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Atlas S8+ Thunderbolt™ 3.

Practical Steps for Accessing Files on a RAID Disk When NAS Promise Atlas S8+ Thunderbolt™ 3 is Unavailable

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can hardware upgrades or modifications lead to data loss if not properly executed on NAS Promise Atlas S8+ Thunderbolt™ 3 devices?

Yes, hardware upgrades or modifications can potentially lead to data loss if not properly executed on NAS Promise Atlas S8+ Thunderbolt™ 3 devices. Any time you modify the hardware of a device, there is a risk of damaging components or causing compatibility issues, which can result in data loss. Additionally, improper handling during the upgrade process can lead to accidental data deletion or corruption. It is always recommended to follow the manufacturer's guidelines and seek professional assistance if you are unsure about performing hardware upgrades or modifications on your NAS device to minimize the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Atlas S8+ Thunderbolt™ 3 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise Atlas S8+ Thunderbolt™ 3. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

Atlas S8+ Thunderbolt™ 3 has 8 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise Atlas S8+ Thunderbolt™ 3 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Atlas S8+ Thunderbolt™ 3, feel free to leave a comment!
  • Ricky Maggs
    Ricky Maggs 7.09.2023 23:42 #
    Can data recovery from a NAS Promise Atlas S8+ Thunderbolt™ 3 device be performed without voiding the warranty?
    • Hetman Software
      Hetman Software 8.09.2023 01:00 #

      To determine whether data recovery from a NAS Promise Atlas S8+ Thunderbolt™ 3 device would void the warranty, it is best to consult the manufacturer's warranty terms and conditions. These terms usually outline the specific actions that may void the warranty.

      In some cases, opening the device or attempting data recovery by non-authorized personnel might void the warranty. However, manufacturers often provide guidelines or procedures for data recovery that can be followed without voiding the warranty. It is important to review the warranty documentation or contact the manufacturer directly to inquire about their specific policies regarding data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features of the Basic NAS Promise Atlas S8+ Thunderbolt™ 3?

    The key features of the Basic NAS Promise Atlas S8+ Thunderbolt™ 3 are:

    1. Thunderbolt™ 3 Connectivity: The NAS device comes with Thunderbolt™ 3 ports, offering high-speed data transfer rates of up to 40 Gbps.
    2. 8-Bay Storage: The Atlas S8+ provides 8 drive bays, allowing for a large storage capacity. It supports both 3.5" and 2.5" SATA hard drives or SSDs.
    3. RAID Support: The device supports various RAID configurations, including RAID 0, 1, 5, 6, and 10, offering data redundancy and protection.
    4. High Performance: With Thunderbolt™ 3 connectivity, the Atlas S8+ delivers fast data transfer speeds, making it suitable for demanding tasks like video editing and content creation.
    5. Scalability: Users can easily expand the storage capacity by adding additional drives to the available drive bays, providing scalability for future needs.
    6. Dual Thunderbolt™ 3 Ports: The device features two Thunderbolt™ 3 ports, enabling daisy-chaining of multiple devices or connecting high-resolution displays.
    7. Hardware Encryption: It offers hardware-based AES 256-bit encryption, ensuring data security and protection against unauthorized access.
    8. Cross-Platform Compatibility: The NAS is compatible with both Mac and Windows systems, allowing seamless integration into existing workflows.
    9. Easy Setup and Management: The Atlas S8+ comes with an intuitive web-based management interface, making it easy to set up and configure the NAS.
    10. Advanced Data Protection: The device includes advanced features like snapshot backups, which allow users to recover previous versions of files or folders easily.
    11. Remote Access: Users can access their data remotely using the Promise Pegasus Utility or the Promise Utility app, ensuring data availability from anywhere.
    12. Quiet Operation: The Atlas S8+ is designed with a cooling system that ensures efficient heat dissipation, resulting in quiet operation even during heavy workloads.
    13. Multiple Connectivity Options: In addition to Thunderbolt™ 3, the NAS also includes USB 3.1 Gen 2 ports for connecting other devices or peripherals.
    14. 5-Year Warranty: The Atlas S8+ comes with a 5-year limited warranty, providing peace of mind and support for an extended period.
  • How does the Thunderbolt™ 3 technology enhance the performance and connectivity of the Basic NAS Promise Atlas S8+?

    The Thunderbolt™ 3 technology enhances the performance and connectivity of the Basic NAS Promise Atlas S8+ in several ways:

    1. Increased Data Transfer Speed: Thunderbolt™ 3 provides blazing-fast data transfer speeds of up to 40 Gbps, which is four times faster than USB 3.1 Gen 2 and eight times faster than USB 3.0. This allows for quick and efficient transfer of large files, such as high-resolution videos or 3D models, reducing the time required for data backup or sharing.
    2. Simultaneous 4K Display Support: Thunderbolt™ 3 supports dual 4K displays or a single 5K display, allowing users to connect high-resolution monitors for improved productivity and an enhanced visual experience. This is particularly beneficial for professionals working with multimedia content or those requiring a larger workspace.
    3. Daisy-Chaining Devices: Thunderbolt™ 3 supports daisy-chaining multiple devices together, enabling users to connect additional Thunderbolt™ 3 devices, such as external storage devices or monitors, to the Basic NAS. This simplifies the setup and reduces cable clutter, as multiple devices can be connected through a single Thunderbolt™ 3 port.
    4. Power Delivery: Thunderbolt™ 3 provides up to 100W of power delivery, allowing the Basic NAS to charge compatible devices such as laptops or tablets while connected. This eliminates the need for separate power adapters and provides a convenient charging solution.
    5. Compatibility: Thunderbolt™ 3 is compatible with both Mac and Windows systems, ensuring broad compatibility and flexibility for users. It offers a universal connectivity standard that can be used across various devices, making it easier to connect and integrate the Basic NAS into different workflows or setups.

    Overall, Thunderbolt™ 3 technology significantly enhances the performance and connectivity of the Basic NAS Promise Atlas S8+, providing faster data transfer speeds, increased display capabilities, device daisy-chaining, power delivery, and broad compatibility.

  • Can you explain the advantages and benefits of using the Basic NAS Promise Atlas S8+ Thunderbolt™ 3 features for data storage and transfer?

    The Basic NAS Promise Atlas S8+ Thunderbolt™ 3 offers several advantages and benefits for data storage and transfer:

    1. Thunderbolt™ 3 Technology: The Atlas S8+ utilizes Thunderbolt™ 3, which provides lightning-fast data transfer speeds of up to 40Gb/s. This enables quick and efficient data storage and transfer, allowing you to work with large files and multimedia content seamlessly.
    2. High Storage Capacity: The Atlas S8+ offers a high storage capacity, accommodating up to eight hard drives or SSDs. This allows you to store large amounts of data, including videos, images, documents, and more, without worrying about running out of space.
    3. RAID Support: The device supports various RAID configurations, including RAID 0, 1, 5, 6, and 10. RAID provides data redundancy and increased performance, ensuring that your data remains safe and accessible even in case of drive failures.
    4. Scalability: The Atlas S8+ is designed to be scalable, allowing you to easily expand your storage capacity as your needs grow. You can add or replace drives as required, without any disruption to your existing data.
    5. Versatility: The device supports both Mac and Windows operating systems, making it compatible with a wide range of devices and allowing for seamless integration into your existing workflow.
    6. Daisy-Chaining: Thunderbolt™ 3 enables daisy-chaining multiple devices together, including displays, external storage, and peripherals. This simplifies cable management and reduces clutter on your desk.
    7. Dual Thunderbolt™ 3 Ports: The Atlas S8+ features dual Thunderbolt™ 3 ports, allowing for easy daisy-chaining of multiple devices. It also provides the flexibility to connect additional Thunderbolt™ 3 peripherals directly to the NAS for expanded functionality.
    8. Advanced Data Management: The Atlas S8+ comes with advanced data management features, including scheduled backups, remote access, and file synchronization. These features ensure that your data is protected, accessible, and synchronized across multiple devices.
    9. Quiet and Energy-Efficient: The Atlas S8+ is designed to operate quietly and efficiently, with low power consumption. This makes it suitable for use in home offices or work environments where noise and energy efficiency are important considerations.

    Overall, the Basic NAS Promise Atlas S8+ Thunderbolt™ 3 provides a powerful and versatile solution for data storage and transfer, offering high speeds, scalability, data redundancy, and advanced features for efficient data management.

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