How to recover data from Promise SmartStor NS2300N NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise SmartStor NS2300N

Promise SmartStor NS2300N NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from SmartStor NS2300N.

How to recover data from NAS Promise SmartStor NS2300N

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can user training or education help in minimizing data loss incidents on NAS Promise SmartStor NS2300N devices?

User training or education can help in minimizing data loss incidents on NAS Promise SmartStor NS2300N devices in the following ways:

  1. Understanding device functionality: Proper user training can help users understand the features and functionality of the NAS device. This knowledge can prevent accidental data loss due to incorrect usage or unintended actions.
  2. Backup best practices: Educating users about the importance of regular backups and providing guidance on how to set up automated backup schedules can help prevent data loss incidents. Users should be trained on how to configure backup settings and verify the integrity of backups.
  3. User access management: Users should be trained on how to properly manage user accounts and access permissions on the NAS device. This ensures that only authorized individuals have access to sensitive data, reducing the risk of data loss due to unauthorized access or accidental deletion.
  4. Firmware updates and security measures: Users should be educated on the importance of keeping the NAS device's firmware up to date and implementing necessary security measures such as strong passwords, firewall settings, and antivirus software. Regular firmware updates help in addressing any security vulnerabilities that could potentially lead to data loss.
  5. Data recovery procedures: Users should be trained on the steps to follow in case of data loss incidents, such as accidental deletion or hardware failure. This includes understanding the process of data recovery from backups or utilizing data recovery tools provided by the NAS device manufacturer.
  6. Physical security: Users should be educated on the importance of physical security measures to protect the NAS device from theft, damage, or unauthorized access. This includes guidelines on secure device placement, locking mechanisms, and access control.

By providing comprehensive user training and education, users can develop a better understanding of the NAS device's capabilities, security measures, and best practices. This knowledge empowers users to make informed decisions and take necessary precautions, ultimately minimizing the risk of data loss incidents on NAS Promise SmartStor NS2300N devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS SmartStor NS2300N can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise SmartStor NS2300N. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

SmartStor NS2300N has 2 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise SmartStor NS2300N network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS SmartStor NS2300N, feel free to leave a comment!
  • Osbert Toy
    Osbert Toy 6.09.2023 22:40 #
    Are there any specific recovery methods for NAS Promise SmartStor NS2300N devices with striped or mirrored data configurations?
    • Hetman Software
      Hetman Software 6.09.2023 23:59 #

      Yes, there are specific recovery methods for NAS Promise SmartStor NS2300N devices with striped or mirrored data configurations. Here are some steps you can follow:

      Striped Data Configuration:

      • If one drive fails in a striped (RAID 0) configuration, the data on that drive is lost. You will need to replace the failed drive with a new one.
      • After replacing the drive, you will need to rebuild the RAID array. This can usually be done through the NAS device's management interface or software.
      • Once the RAID array is rebuilt, you can restore data from a backup if you have one. If not, you may need to use data recovery software or services to recover any lost data.

      Mirrored Data Configuration:

      • In a mirrored (RAID 1) configuration, if one drive fails, the data is still available on the other drive. You can continue using the NAS device with the remaining drive.
      • To recover the failed drive, you will need to replace it with a new one.
      • Once the new drive is installed, the NAS device should automatically start rebuilding the RAID array by copying data from the remaining drive to the new one.
      • The rebuilding process may take some time, depending on the amount of data. During this time, it is recommended not to perform any other tasks on the NAS device.
      • After the RAID array is rebuilt, the system should return to normal operation with data redundancy restored.

      It's important to note that these recovery methods assume that the NAS device itself is functioning properly and the issue is limited to the hard drives. If you encounter any difficulties or uncertainties, it is recommended to consult the user manual or contact Promise Technology's technical support for specific guidance related to your NAS device model.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • Which operating systems are compatible with the NAS Promise SmartStor NS2300N?

    The NAS Promise SmartStor NS2300N is compatible with the following operating systems:

    1. Windows (Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10)
    2. Mac OS X (10.2 or later)
    3. Linux (compatible with various Linux distributions)

    Please note that compatibility may vary depending on the specific version and configuration of the operating system. It is always recommended to check the manufacturer's documentation for the most up-to-date compatibility information.

  • Can the NAS Promise SmartStor NS2300N be used with Windows operating systems?

    Yes, the NAS Promise SmartStor NS2300N can be used with Windows operating systems. It is compatible with Windows XP, Windows Vista, Windows 7, and Windows 8. It can be accessed and managed using the included SmartNAVi software or through the web-based interface.

  • Are there any specific requirements or limitations for operating systems to support the NAS Promise SmartStor NS2300N?

    The NAS Promise SmartStor NS2300N is compatible with various operating systems, including Windows, Mac OS, and Linux. However, there may be specific requirements and limitations depending on the features and functionality you wish to utilize. Here are some general considerations:

    1. Network Protocol: The NS2300N supports various network protocols such as SMB/CIFS, AFP, and NFS. Ensure that your operating system supports these protocols to access the NAS device.
    2. File System: The NS2300N typically uses the EXT3 file system for internal storage. Most operating systems can read and write to EXT3, but some may require additional software or drivers to do so. Ensure that your operating system supports EXT3 or has the necessary tools for accessing it.
    3. Client Software: The NS2300N may come with client software for specific operating systems to enhance functionality and ease of use. Check if the NAS device provides software that is compatible with your operating system.
    4. Firmware Updates: The NS2300N may require firmware updates from time to time to improve performance, security, and compatibility. Ensure that your operating system is compatible with the firmware update process.
    5. Web Interface: The NS2300N typically provides a web-based management interface for configuration and administration. Ensure that your operating system supports the web browser requirements specified by the NAS device.

    It's always advisable to consult the product documentation, user manual, or the manufacturer's website for specific requirements and limitations related to your operating system when using the NAS Promise SmartStor NS2300N.

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