Best Practices for Data Recovery from a NAS Promise SmartStor NS2600 RAID Array Failure

Recovering data from a failed ⭐ NAS RAID array? Implement these best practices for RAID level understanding, data redundancy, and recovery software.

Best Practices for Data Recovery from a NAS Promise SmartStor NS2600 RAID Array Failure

Promise SmartStor NS2600 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from SmartStor NS2600.

Best Practices for Data Recovery from a NAS Promise SmartStor NS2600 RAID Array Failure

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can regular data integrity checks help prevent data loss in NAS Promise SmartStor NS2600 devices?

Yes, regular data integrity checks can help prevent data loss in NAS Promise SmartStor NS2600 devices. These checks can help identify and repair any corrupted or damaged data on the device, ensuring the integrity and reliability of the stored data.

Regular data integrity checks involve verifying the integrity of the data by comparing it to a known checksum or hash value. This process helps detect any inconsistencies or errors in the data, such as bit rot or data corruption due to hardware or software issues.

By performing these checks periodically, you can identify any potential data loss risks early on and take appropriate measures to prevent further damage. Additionally, it is recommended to have a backup strategy in place to ensure data redundancy and protect against data loss in case of any unforeseen events.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS SmartStor NS2600 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise SmartStor NS2600. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

SmartStor NS2600 has 2 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise SmartStor NS2600 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS SmartStor NS2600, feel free to leave a comment!
  • Domenic Mason
    Domenic Mason 7.09.2023 02:54 #
    Is it possible to recover data from a logically damaged NAS Promise SmartStor NS2600 device?
    • Hetman Software
      Hetman Software 7.09.2023 04:00 #

      Yes, it is possible to recover data from a logically damaged NAS Promise SmartStor NS2600 device. However, the success of data recovery depends on the extent of the damage and the specific circumstances.

      In such cases, it is recommended to contact a professional data recovery service provider with experience in NAS devices. They will have the necessary tools and expertise to assess the situation, diagnose the problem, and attempt to recover the data. It is important to note that data recovery from a logically damaged device can be a complex and time-consuming process, and there is no guarantee of success.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key considerations when selecting an additional hard drive for the Promise SmartStor NS2600 NAS?

    When selecting an additional hard drive for the Promise SmartStor NS2600 NAS, there are several key considerations to keep in mind:

    1. Compatibility: Ensure that the hard drive you choose is compatible with the SmartStor NS2600 NAS. Check the manufacturer's specifications and compatibility list to confirm compatibility.
    2. Capacity: Determine the storage capacity you require based on your needs. Consider factors such as the amount of data you plan to store and any future expansion requirements.
    3. Drive Type: Decide whether you want to use traditional HDDs (Hard Disk Drives) or SSDs (Solid State Drives). HDDs generally offer larger capacities at a lower cost per GB, while SSDs provide faster performance but at a higher cost.
    4. RAID Support: If you intend to use RAID (Redundant Array of Independent Disks) for data redundancy or performance improvement, ensure that the hard drive supports the RAID level you plan to use (e.g., RAID 0, RAID 1, etc.).
    5. Speed and Performance: Consider the rotational speed (RPM) of the hard drive. Higher RPM drives generally offer faster read and write speeds. Additionally, check for features like cache size and data transfer rates.
    6. Reliability: Look for hard drives with a good track record for reliability and durability. Research customer reviews and ratings to get an idea of the drive's performance and longevity.
    7. Power Consumption: Consider the power consumption of the hard drive, especially if you plan to run multiple drives in your NAS. Lower power consumption can lead to reduced energy costs and heat generation.
    8. Noise and Vibration: Some hard drives can generate noticeable noise and vibrations. If noise is a concern, look for drives specifically designed for quiet operation.
    9. Warranty and Support: Check the warranty period offered by the manufacturer and the availability of customer support. A longer warranty period and responsive support can provide peace of mind.
    10. Price: Finally, compare prices from different vendors to ensure you are getting the best value for your money. However, don't compromise on quality and reliability for the sake of a lower price.

    By considering these key factors, you can make an informed decision when selecting an additional hard drive for your Promise SmartStor NS2600 NAS.

  • What is the maximum storage capacity supported by the Promise SmartStor NS2600 NAS for an additional hard drive?

    The Promise SmartStor NS2600 NAS supports a maximum storage capacity of 8TB for an additional hard drive.

  • Are there any specific compatibility requirements or recommended hard drive brands/models for expanding storage on the Promise SmartStor NS2600 NAS?

    The Promise SmartStor NS2600 NAS is compatible with various hard drive brands and models. It supports both SATA and SATA II hard drives, so any SATA or SATA II hard drive should work with the NAS.

    There are no specific compatibility requirements or recommended hard drive brands/models mentioned by Promise for the NS2600 NAS. Therefore, you can use any reputable brand and model of SATA or SATA II hard drive that meets your storage capacity and performance requirements. It is always a good idea to check the user manual or the manufacturer's website for any specific recommendations or limitations.

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