How to recover data from Promise UltraTrak RM4000 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise UltraTrak RM4000

Promise UltraTrak RM4000 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from UltraTrak RM4000.

How to recover data from NAS Promise UltraTrak RM4000

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can improper network configuration or firewall settings result in data loss on NAS Promise UltraTrak RM4000 devices?

Yes, improper network configuration or firewall settings can potentially result in data loss on NAS Promise UltraTrak RM4000 devices. If the network configuration is not set up correctly, it may lead to connectivity issues or interruptions in data transfer, which can result in data loss. Similarly, if the firewall settings block necessary network traffic or ports required for NAS operations, it can prevent proper data transfer and result in data loss. It is important to ensure that the network configuration and firewall settings are properly configured to avoid any potential data loss on NAS devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS UltraTrak RM4000 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise UltraTrak RM4000. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

UltraTrak RM4000 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise UltraTrak RM4000 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS UltraTrak RM4000, feel free to leave a comment!
  • Archibald Lunnon
    Archibald Lunnon 6.09.2023 23:47 #
    Is it possible to recover data from a NAS Promise UltraTrak RM4000 device that has been physically damaged by a fall or impact?
    • Hetman Software
      Hetman Software 7.09.2023 01:02 #

      Recovering data from a physically damaged NAS device can be challenging and may require professional assistance. If the device has been physically damaged by a fall or impact, there is a possibility that the internal components, including the hard drives, may have been affected.

      In such cases, it is recommended to contact a professional data recovery service provider who specializes in NAS recovery. They have the expertise and specialized tools to handle physically damaged devices and can assess the extent of the damage. They may be able to recover the data by repairing or replacing damaged components, or by accessing the data directly from the hard drives.

      It's important to note that the success of data recovery depends on the severity of the damage and the condition of the internal components. It is always recommended to regularly backup important data to avoid complete data loss in case of physical damage or other failures.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the key features and benefits of the NAS Promise UltraTrak RM4000 for home network connections?

    The NAS Promise UltraTrak RM4000 is a network-attached storage (NAS) device designed for home network connections. Its key features and benefits include:

    1. High storage capacity: The UltraTrak RM4000 offers a large storage capacity, allowing users to store and access a significant amount of data on their home network. This is particularly useful for households with multiple devices and users.
    2. RAID support: The device supports various RAID configurations, including RAID 0, 1, 5, 6, 10, and JBOD. This ensures data redundancy and protection against drive failures, providing peace of mind for home users.
    3. Scalability: The UltraTrak RM4000 is designed to be scalable, allowing users to easily expand their storage capacity as their needs grow. This is achieved through the device's modular design, which enables the addition of additional drive bays.
    4. High-speed data transfer: The device supports high-speed data transfer rates, ensuring quick and efficient access to data on the home network. This is particularly beneficial for users who frequently transfer large files or stream media content.
    5. Easy setup and management: The UltraTrak RM4000 offers a user-friendly interface and intuitive setup process, making it easy for home users to set up and manage their storage solution. It also provides various management features, such as remote access and monitoring, to enhance user convenience.
    6. Data protection and security: The device includes features like hot-swappable drives, automatic data rebuilding, and advanced data encryption, ensuring data protection and security for home users. This helps safeguard sensitive information and prevents unauthorized access.
    7. Compatibility and connectivity: The UltraTrak RM4000 is compatible with various operating systems and devices, making it suitable for a wide range of home network setups. It also offers multiple connectivity options, including Ethernet and USB ports, allowing seamless integration into existing network infrastructure.

    Overall, the NAS Promise UltraTrak RM4000 provides a reliable and efficient storage solution for home network connections, offering high capacity, data protection, scalability, and ease of use.

  • How does the NAS Promise UltraTrak RM4000 ensure secure and reliable data transfer within a home network environment?

    The NAS Promise UltraTrak RM4000 ensures secure and reliable data transfer within a home network environment through several features and mechanisms:

    1. RAID Technology: The UltraTrak RM4000 supports various RAID levels (RAID 0, 1, 3, 5, 6, 10, 30, 50, and 60) which provide data redundancy and protection against drive failures. RAID ensures that even if one or more drives fail, the data remains accessible and intact.
    2. Hot-Swap Drives: The device supports hot-swappable drive bays, allowing for easy replacement of failed drives without disrupting the data transfer process. This ensures continuous availability and minimizes downtime.
    3. Data Encryption: The UltraTrak RM4000 supports hardware-based AES (Advanced Encryption Standard) encryption. This encryption algorithm secures the data stored on the drives, preventing unauthorized access even if the drives are stolen or compromised.
    4. Network Security: The device supports various network security protocols such as HTTPS, SSH, and SSL/TLS, which encrypt the data during network transmission. These protocols ensure that data transferred between the UltraTrak RM4000 and other devices on the home network remains secure and protected from eavesdropping or interception.
    5. User Authentication and Access Control: The UltraTrak RM4000 provides user authentication mechanisms, such as username/password combinations, to control access to the device and its data. Administrators can define user permissions and access levels, ensuring that only authorized users can access and modify the data.
    6. Data Integrity Checks: The device performs regular data integrity checks using techniques like cyclic redundancy check (CRC) or checksums. These checks verify the integrity of the data during transfer and storage, detecting and correcting any errors or inconsistencies.
    7. Redundant Power Supplies: The UltraTrak RM4000 often includes redundant power supplies, which provide backup power in case of a power supply failure. This redundancy ensures uninterrupted operation and protects against data loss or corruption due to power issues.

    Overall, these features and mechanisms of the NAS Promise UltraTrak RM4000 work together to ensure secure and reliable data transfer within a home network environment, protecting data from loss, unauthorized access, and other potential risks.

  • Can the NAS Promise UltraTrak RM4000 be easily integrated into existing home network setups, and what are the recommended steps for installation and configuration?

    The NAS Promise UltraTrak RM4000 is primarily designed for enterprise-level storage solutions rather than home network setups. However, if you still want to integrate it into your home network, it is possible but may require some additional steps and considerations.

    Here are the recommended steps for installation and configuration:

    1. Check compatibility: Ensure that your existing home network setup supports the NAS Promise UltraTrak RM4000. This includes checking if your router or switch has compatible ports (e.g., Gigabit Ethernet) and if your network infrastructure can handle the increased data traffic.
    2. Connect the NAS device: Connect the Promise UltraTrak RM4000 to your home network using Ethernet cables. Plug one end of the cable into the NAS device and the other end into your router or switch.
    3. Power on the device: Connect the power supply to the NAS device and turn it on. Wait for it to boot up and initialize.
    4. Configure network settings: Access the device's management interface using the provided IP address or hostname. This usually involves entering the IP address in a web browser on a computer connected to the same network. From the management interface, configure the network settings such as IP address, subnet mask, gateway, and DNS servers to match your home network configuration. Consult the device's user manual for specific instructions.
    5. Create storage volumes: Once the network settings are configured, you can create storage volumes on the NAS device. This involves configuring RAID levels, selecting the desired storage capacity, and defining access permissions for users or devices on your home network.
    6. Set up file sharing: Enable file sharing protocols such as SMB (Windows), AFP (Apple), or NFS (Linux) to allow devices on your home network to access the storage volumes on the NAS device. Configure access permissions and user accounts as required.
    7. Test and optimize: After the initial setup, test the connectivity and data transfer speeds between the NAS device and your home network devices. Adjust any network settings, such as link aggregation or jumbo frames, to optimize performance if necessary.

    It's important to note that the Promise UltraTrak RM4000 is designed for more advanced users and may require a certain level of technical expertise to set up and maintain. If you are not familiar with network storage configurations, it may be worth considering a more consumer-friendly NAS device for your home network.

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