How to recover data from Promise UltraTrak SX8000 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise UltraTrak SX8000

Promise UltraTrak SX8000 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from UltraTrak SX8000.

How to recover data from NAS Promise UltraTrak SX8000

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can improper network configuration or firewall settings result in data loss on NAS Promise UltraTrak SX8000 devices?

Improper network configuration or firewall settings can potentially result in data loss on NAS Promise UltraTrak SX8000 devices.

If the network configuration is not properly set up, it may lead to connectivity issues between the NAS device and the network. This can result in data transfer errors or interruptions, potentially leading to data loss.

Similarly, firewall settings can restrict or block network traffic necessary for accessing and transferring data to and from the NAS device. If the firewall is not configured correctly, it may prevent proper communication with the NAS, potentially causing data loss or limited access to stored data.

To mitigate these risks, it is recommended to ensure that the network configuration is properly set up to allow seamless connectivity between the NAS device and the network. Additionally, firewall settings should be carefully configured to allow the necessary network traffic for NAS operations while maintaining security. Regular backups of important data are also essential to minimize the impact of any potential data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS UltraTrak SX8000 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise UltraTrak SX8000. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

UltraTrak SX8000 has 8 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise UltraTrak SX8000 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS UltraTrak SX8000, feel free to leave a comment!
  • Colton Bellhouse
    Colton Bellhouse 6.09.2023 19:56 #
    Can data recovery from a NAS Promise UltraTrak SX8000 device be done remotely?
    • Hetman Software
      Hetman Software 6.09.2023 20:00 #

      No, data recovery from a NAS (Network Attached Storage) device like the Promise UltraTrak SX8000 cannot be done remotely. Data recovery typically requires physical access to the storage device to perform the necessary procedures.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the steps involved in connecting to a NAS Promise UltraTrak SX8000?

    To connect to a NAS Promise UltraTrak SX8000, follow these steps:

    1. Power on the NAS device by plugging it into a power source.
    2. Connect the NAS device to your network using an Ethernet cable. Ensure that the cable is securely plugged into the Ethernet port on the NAS device and the router or switch.
    3. Once the NAS device is connected to the network, open a web browser on your computer.
    4. Enter the IP address of the NAS device into the address bar of the web browser. The IP address can usually be found in the user manual or on the NAS device itself.
    5. Press Enter or click Go to access the NAS device's web-based interface.
    6. You may be prompted to log in to the NAS device. Enter the username and password provided by the manufacturer or set during the initial setup.
    7. After successfully logging in, you will be able to access and manage the NAS device's settings, configure storage options, create shared folders, and set up user access permissions.
    8. If you want to access the NAS device from other devices on your network, you may need to install any necessary software or configure network settings on those devices.

    Note: The specific steps may vary slightly depending on the model and firmware version of the Promise UltraTrak SX8000 NAS device. It is recommended to consult the user manual or manufacturer's website for detailed instructions specific to your device.

  • Are there any specific network settings or configurations required to connect to the NAS Promise UltraTrak SX8000?

    Yes, there are specific network settings and configurations required to connect to the NAS Promise UltraTrak SX8000. Here are the general steps to set up the network connection:

    1. Connect the NAS device to your local network using an Ethernet cable.
    2. Make sure the NAS device and your computer are on the same subnet. This can be done by checking the IP addresses of both devices. For example, if your computer has an IP address of 192.168.1.100, you can set the NAS device to have an IP address in the same range, such as 192.168.1.200.
    3. Access the NAS device's web-based management interface by entering its IP address into a web browser.
    4. Login to the management interface using the appropriate credentials (default username and password may be provided in the device's documentation).
    5. In the management interface, navigate to the network settings or configuration section.
    6. Configure the network settings according to your network setup. This may include setting the IP address, subnet mask, default gateway, and DNS server addresses.
    7. Save the settings and restart the NAS device if necessary.
    8. Once the NAS device has restarted, you should be able to access it from your computer by entering its IP address in a file explorer or using any NAS management software provided by Promise Technology.

    It's important to note that the exact steps and settings may vary depending on the specific model of the NAS Promise UltraTrak SX8000 and the network environment you are using. It is recommended to refer to the device's documentation or contact Promise Technology's support for detailed instructions specific to your setup.

  • Can you provide a detailed guide on how to establish a connection between a computer and the NAS Promise UltraTrak SX8000?

    To establish a connection between a computer and the NAS Promise UltraTrak SX8000, follow these steps:

    1. Ensure that your computer and the NAS are connected to the same network. This can be a wired or wireless network.
    2. Power on the NAS and wait for it to fully boot up. Make sure all the necessary drives are properly installed.
    3. On your computer, open a web browser and enter the IP address of the NAS in the address bar. The default IP address for the Promise UltraTrak SX8000 is typically "192.168.1.1", but it may vary depending on your network configuration. Check the user manual or the NAS manufacturer's website for the correct IP address.
    4. Press Enter to access the NAS web interface.
    5. You will be prompted to enter a username and password. The default login credentials for the Promise UltraTrak SX8000 are usually "admin" for both the username and password. If you have changed the login credentials, enter the appropriate information.
    6. Once logged in, you will be presented with the NAS management interface. Here, you can configure various settings and access your stored data.
    7. To access the NAS from your computer, you can use the built-in file explorer or a dedicated file management software. On Windows, open the File Explorer and navigate to "Network" or "This PC" to find the NAS listed as a network device. On macOS, open Finder and look for the NAS under the "Shared" section.
    8. Double-click on the NAS icon to establish a connection. If prompted, enter your login credentials again.
    9. You should now have access to the files and folders stored on the NAS. You can copy, move, or modify the data as needed.

    Note: The above steps provide a general guide to establish a connection between a computer and the NAS Promise UltraTrak SX8000. However, there may be slight variations depending on the specific model and firmware version of the NAS. It is always recommended to refer to the user manual or the manufacturer's website for detailed instructions specific to your device.

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