How to recover data from Promise UltraTrak100 TX4 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise UltraTrak100 TX4

Promise UltraTrak100 TX4 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from UltraTrak100 TX4.

How to recover data from NAS Promise UltraTrak100 TX4

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can a NAS Promise UltraTrak100 TX4 device's network throughput or bandwidth capacity affect data transfer and potential loss?

The network throughput or bandwidth capacity of a NAS (Network Attached Storage) device like the Promise UltraTrak100 TX4 can significantly impact data transfer and potential loss in the following ways:

  1. Transfer Speed: The network throughput determines the maximum speed at which data can be transferred between the NAS device and the connected network. Higher throughput allows for faster data transfer, reducing the time required to backup or retrieve files. Conversely, lower throughput limits the transfer speed, potentially causing delays and impacting productivity.
  2. Concurrent Users: The available bandwidth capacity affects the number of concurrent users who can access the NAS device simultaneously without experiencing a significant decrease in performance. If the network throughput is insufficient to handle the data demands of multiple users, it can lead to slower transfer speeds, increased latency, and potential data loss due to timeouts or dropped connections.
  3. File Size and Types: Larger file sizes or certain types of data, such as high-resolution videos or large databases, require more bandwidth to transfer quickly. If the network throughput is limited, transferring such files may take longer, increasing the chances of data loss due to interruptions or network failures.
  4. Network Congestion: In a network with multiple devices sharing the same bandwidth, congestion can occur if the available throughput is insufficient. Network congestion can result in slower data transfer rates and potential data loss due to packet drops or corruption caused by collisions or buffer overflows.
  5. Redundancy and Data Protection: NAS devices often support RAID configurations for data redundancy and protection. However, the network throughput can impact the performance of RAID operations, such as data mirroring or parity calculations. Insufficient throughput can lead to slower RAID rebuild times and increased vulnerability to data loss during the rebuilding process.

To mitigate the impact of network throughput on data transfer and potential loss, it is essential to ensure that the NAS device's bandwidth capacity matches the network's requirements. Upgrading network infrastructure, using higher-speed network interfaces (e.g., 10GbE instead of 1GbE), or implementing network load balancing techniques can help improve network throughput and reduce the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS UltraTrak100 TX4 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise UltraTrak100 TX4. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

UltraTrak100 TX4 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise UltraTrak100 TX4 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS UltraTrak100 TX4, feel free to leave a comment!
  • Cody Meadows
    Cody Meadows 6.09.2023 20:48 #
    Are there any specific hardware requirements for data recovery from a NAS Promise UltraTrak100 TX4 device?
    • Hetman Software
      Hetman Software 6.09.2023 20:59 #

      There are no specific hardware requirements for data recovery from a NAS Promise UltraTrak100 TX4 device. However, you will need a computer with a compatible operating system and sufficient storage space to recover the data from the device. Additionally, you may require specialized data recovery software or services depending on the nature of the data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How does the NAS Promise UltraTrak100 TX4 enhance the functionality of a smart home system?

    The NAS Promise UltraTrak100 TX4 is a Network Attached Storage (NAS) device that is typically used to enhance storage capabilities in a smart home system. While it may not directly enhance the functionality of a smart home system, it can indirectly contribute to its overall performance and efficiency. Here's how:

    1. Centralized Storage: The UltraTrak100 TX4 provides a centralized storage solution for all the data generated by smart home devices. This allows for easy access and management of data, ensuring that all devices have access to the same information. It also eliminates the need for individual storage devices for each smart device, reducing clutter and simplifying the setup.
    2. Increased Storage Capacity: Smart home systems generate a significant amount of data, including video footage from security cameras, sensor data, and media files. The UltraTrak100 TX4 offers high storage capacity, allowing for ample storage space to accommodate all this data. This ensures that the smart home system can continue to function smoothly without running out of storage space.
    3. Data Backup and Redundancy: The UltraTrak100 TX4 supports RAID configurations, such as RAID 1 or RAID 5, which provide data redundancy and backup. In case of a hard drive failure, the NAS device can ensure that data remains intact and accessible. This is crucial for smart home systems as it helps prevent data loss and ensures the system can quickly recover from hardware failures.
    4. Remote Access and Sharing: The UltraTrak100 TX4 often comes with remote access capabilities, allowing users to access their smart home system's data from anywhere. This enables convenient monitoring and control of the smart devices even when away from home. Additionally, it can facilitate easy sharing of files and media within the smart home network.
    5. Integration with Smart Home Platforms: Some NAS devices, including the UltraTrak100 TX4, offer integration with popular smart home platforms like Amazon Alexa or Google Assistant. This integration allows for seamless connectivity and interoperability between the NAS and other smart devices in the home, enhancing the overall functionality and automation capabilities of the smart home system.

    While the UltraTrak100 TX4 may not directly add new features to a smart home system, it provides essential storage capabilities, data backup, and remote access that are crucial for efficient and reliable operation of a smart home.

  • What are the key features and capabilities of the NAS Promise UltraTrak100 TX4 that make it suitable for smart home applications?

    The NAS Promise UltraTrak100 TX4 is a Network Attached Storage (NAS) device that offers several key features and capabilities that make it suitable for smart home applications:

    1. High Storage Capacity: The UltraTrak100 TX4 supports up to four hard drives, allowing for a large storage capacity. This is important for smart home applications that generate and store a significant amount of data, such as security camera footage, home automation logs, and media files.
    2. Data Redundancy: The device supports RAID (Redundant Array of Independent Disks) configurations, including RAID 0, 1, 5, and 10. RAID provides data redundancy by distributing data across multiple drives, ensuring that even if one drive fails, the data remains accessible and protected. This is crucial for maintaining the integrity and availability of smart home data.
    3. High-Speed Data Transfer: The UltraTrak100 TX4 supports high-speed data transfer protocols such as SATA (Serial ATA) and eSATA (External SATA). These protocols enable fast and efficient data transfer between the NAS device and other smart home devices, ensuring smooth operation and minimal latency.
    4. Network Connectivity: The device has built-in Ethernet ports that allow it to be connected directly to the home network. This enables seamless integration with other smart home devices, such as smart speakers, security systems, and home automation controllers. It also facilitates remote access to data and services from anywhere in the world.
    5. Scalability: The UltraTrak100 TX4 is designed to be scalable, allowing for easy expansion of storage capacity as the needs of the smart home grow. Additional hard drives can be added to the device, and the RAID configuration can be adjusted accordingly without losing any data.
    6. Data Protection and Security: The NAS device offers features like data encryption, user access controls, and secure remote access. These security measures ensure that smart home data is protected from unauthorized access and provide peace of mind for users.
    7. Compatibility and Integration: The UltraTrak100 TX4 is compatible with various operating systems and smart home platforms, making it easy to integrate into existing smart home ecosystems. It supports protocols such as SMB (Server Message Block), FTP (File Transfer Protocol), and NFS (Network File System), ensuring compatibility with a wide range of devices and applications.

    Overall, the key features and capabilities of the NAS Promise UltraTrak100 TX4 make it a suitable and reliable storage solution for smart home applications, providing high storage capacity, data redundancy, fast data transfer, network connectivity, scalability, data protection, and compatibility.

  • How does the NAS Promise UltraTrak100 TX4 ensure data security and reliability for a smart home system?

    The NAS Promise UltraTrak100 TX4 is a network-attached storage (NAS) device that provides data security and reliability for a smart home system through several features and mechanisms:

    1. Redundant Array of Independent Disks (RAID): The UltraTrak100 TX4 supports RAID levels 0, 1, 5, 6, 10, 50, and JBOD. RAID technology combines multiple hard drives into an array, providing redundancy and data protection. If one drive fails, the data can be rebuilt from the remaining drives, ensuring data availability and reliability.
    2. Hot-swappable drive bays: The device allows for hot-swapping of drives, meaning that if a drive fails, it can be replaced without shutting down the system. This feature minimizes downtime and ensures continuous operation of the smart home system.
    3. Data encryption: The UltraTrak100 TX4 supports AES-256 bit hardware encryption, which provides a high level of data security. This encryption ensures that the data stored on the drives is protected from unauthorized access, even if the drives are physically stolen.
    4. User access controls: The NAS device allows for user authentication and access controls. It supports various authentication methods such as local user accounts, LDAP, Active Directory, and integration with existing user management systems. By controlling user access, the device ensures that only authorized individuals can access and modify the data.
    5. Data backup and replication: The UltraTrak100 TX4 supports various backup and replication methods. It can automatically backup data to external drives, remote servers, or cloud storage. This redundancy ensures data availability even in the event of a hardware failure or disaster.
    6. RAID monitoring and management: The device provides RAID monitoring and management tools, allowing users to monitor the health and status of the RAID array. It can send alerts or notifications in case of any issues, such as a failing drive, enabling proactive maintenance and minimizing the risk of data loss.

    Overall, the NAS Promise UltraTrak100 TX4 ensures data security and reliability for a smart home system by implementing RAID technology, drive redundancy, data encryption, user access controls, data backup and replication, and comprehensive RAID monitoring and management capabilities.

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