How to recover data from Promise Vess 1840+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise Vess 1840+

Promise Vess 1840+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Vess 1840+.

How to recover data from NAS Promise Vess 1840+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can the use of specific data recovery software or services impact the success rate of data retrieval from NAS Promise Vess 1840+ devices?

Yes, the use of specific data recovery software or services can impact the success rate of data retrieval from NAS Promise Vess 1840+ devices. The success rate depends on various factors, including the capabilities and compatibility of the software or service with the specific NAS device and its file system.

Data recovery software designed specifically for NAS systems, such as those that support the Promise Vess 1840+ device, may have better success rates as they are tailored to handle the unique file systems and storage configurations used in NAS devices. These software solutions often have advanced algorithms and techniques to recover data from various types of storage media.

Similarly, professional data recovery services that specialize in NAS recovery and have experience with Promise Vess 1840+ devices may have higher success rates. These services typically have specialized tools, equipment, and expertise to handle complex data loss scenarios and can maximize the chances of successful data retrieval.

It is important to note that the success rate of data retrieval also depends on the specific circumstances of the data loss, such as the cause of the data loss, the extent of damage or corruption, and the actions taken after the data loss occurred.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Vess 1840+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise Vess 1840+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

Vess 1840+ has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise Vess 1840+ network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Vess 1840+, feel free to leave a comment!
  • Aidin Mossman
    Aidin Mossman 7.09.2023 18:51 #
    Can data recovery from a NAS Promise Vess 1840+ device be performed if there are issues with the network connectivity?
    • Hetman Software
      Hetman Software 7.09.2023 18:59 #

      Yes, data recovery from a NAS Promise Vess 1840+ device can be performed even if there are issues with the network connectivity. The NAS device typically has multiple methods of accessing and recovering data, including direct connection via USB or eSATA ports.

      If there are network connectivity issues, you can connect a computer directly to the NAS device using a USB or eSATA cable. This allows you to access the storage drives directly and recover data without relying on network connectivity.

      Additionally, if the NAS device has multiple network ports, you can try connecting to a different port or using a different network cable to troubleshoot the network connectivity issues.

      In case of severe hardware or software issues with the NAS device, it is recommended to contact a professional data recovery service provider who specializes in NAS devices to ensure the best chance of successful data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the key features and functionalities of NAS Promise Vess 1840+ that ensure file access security?

    The NAS Promise Vess 1840+ offers several key features and functionalities to ensure file access security. Some of these include:

    1. User Authentication: The NAS supports various authentication methods such as local user accounts, LDAP, and Active Directory. This ensures that only authorized users can access the files stored on the NAS.
    2. Access Control Lists (ACLs): ACLs allow administrators to define fine-grained permissions for individual users or groups. This helps in controlling access to specific files or folders based on user roles or responsibilities.
    3. Encryption: The NAS supports data encryption at rest, ensuring that files stored on the device are securely protected. This prevents unauthorized access to the data even if the physical device is compromised.
    4. Secure Remote Access: The NAS supports secure remote access protocols such as HTTPS and FTPS, ensuring that data transmission between the NAS and remote clients is encrypted and secure.
    5. Two-Factor Authentication (2FA): The NAS supports 2FA, which adds an extra layer of security by requiring users to provide a second form of authentication, such as a unique code sent to their mobile device, in addition to their regular login credentials.
    6. Audit Logs: The NAS logs all user activities and file access events, providing administrators with an audit trail for monitoring and investigating any suspicious or unauthorized access attempts.
    7. Virus and Malware Protection: The NAS integrates with antivirus and antimalware software to scan files for potential threats before they are stored or accessed.
    8. Data Backup and Snapshotting: The NAS supports automated data backup and snapshotting, allowing users to restore previous versions of files in case of accidental modifications or deletions. This helps in protecting against data loss and ensures file integrity.
    9. Data Replication and Mirroring: The NAS supports data replication and mirroring across multiple devices or locations, providing redundancy and ensuring high availability of files. This helps in mitigating the risk of data loss due to hardware failures or disasters.

    Overall, these features and functionalities of the NAS Promise Vess 1840+ work together to provide robust file access security, protecting data from unauthorized access, ensuring data integrity, and enabling secure remote access.

  • How does NAS Promise Vess 1840+ implement user authentication and access control mechanisms to protect against unauthorized file access?

    The NAS Promise Vess 1840+ implements user authentication and access control mechanisms through several methods to protect against unauthorized file access. Here are some of the key features and mechanisms:

    1. User Accounts: The NAS allows administrators to create individual user accounts with unique usernames and passwords. Each user is assigned specific access rights and permissions based on their role or requirements.
    2. User Groups: Users can be grouped together based on their roles or access requirements. This simplifies the management of access control by assigning permissions to groups rather than individual users.
    3. Access Control Lists (ACLs): ACLs provide fine-grained control over file access permissions. Administrators can define access rights at the file or folder level, specifying which users or groups have read, write, or execute permissions.
    4. Secure File Transfer Protocols: The NAS supports secure file transfer protocols like SSH (Secure Shell) and SFTP (Secure File Transfer Protocol). These protocols encrypt data during transmission, preventing unauthorized interception or access.
    5. Two-Factor Authentication (2FA): The NAS may support additional security measures like 2FA, where users have to provide an additional authentication factor, such as a unique code sent to their mobile device, along with their username and password.
    6. IP Access Control: Administrators can restrict access to the NAS based on IP addresses or ranges. This allows them to limit access to specific networks or devices, enhancing security by preventing unauthorized access attempts.
    7. Audit Logs: The NAS maintains detailed logs of user activities, including file access attempts, modifications, and login attempts. These logs can be reviewed by administrators to detect any suspicious or unauthorized activities.
    8. Integration with Active Directory (AD) or LDAP: The NAS can integrate with existing user authentication systems like Active Directory or LDAP. This allows administrators to leverage centralized user management and authentication mechanisms already in place within the organization.

    By implementing these user authentication and access control mechanisms, the NAS Promise Vess 1840+ ensures that only authorized users have access to files and data, reducing the risk of unauthorized access and data breaches.

  • Can you explain the encryption capabilities of NAS Promise Vess 1840+ and how they contribute to file access security?

    The NAS Promise Vess 1840+ offers several encryption capabilities to enhance file access security. These encryption features include:

    1. Self-Encrypting Drives (SEDs): The Vess 1840+ supports SEDs, which are hard drives with built-in encryption capabilities. These drives automatically encrypt all data written to them, ensuring that the data remains encrypted even if the drive is physically removed or stolen. This protects sensitive files from unauthorized access.
    2. AES 256-bit Encryption: The Vess 1840+ supports Advanced Encryption Standard (AES) with a key length of 256 bits. This encryption algorithm is widely regarded as secure and is used by many organizations to protect sensitive data. By encrypting the data at rest, it ensures that even if someone gains unauthorized access to the storage system, they won't be able to read the files without the encryption key.
    3. Secure Data Erasure: The Vess 1840+ provides secure data erasure capabilities, allowing you to securely delete files or wipe the entire storage system. This ensures that no traces of the data remain, making it virtually impossible for anyone to recover the files. This feature is particularly useful when disposing of or repurposing the storage system.
    4. Network Data Encryption: The Vess 1840+ supports various network protocols such as SMB (Server Message Block) and NFS (Network File System) that can be encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocols. This ensures that data transferred over the network is encrypted, protecting it from interception and unauthorized access.

    These encryption capabilities contribute to file access security by providing multiple layers of protection. They prevent unauthorized access to data stored on the NAS system, both at rest and during transmission. Even if someone gains physical access to the drives or intercepts network traffic, the encryption ensures that the data remains secure and unreadable without the appropriate encryption keys.

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