How to recover data from Promise Vess A8021 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise Vess A8021

Promise Vess A8021 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Vess A8021.

How to recover data from NAS Promise Vess A8021

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any specific factors to consider when choosing a NAS Promise Vess A8021 device to minimize data loss risks?

Yes, there are several factors to consider when choosing a NAS Promise Vess A8021 device to minimize data loss risks. Here are some important factors to consider:

  1. Redundancy: Look for a NAS device that offers redundancy features such as RAID (Redundant Array of Independent Disks) configurations. RAID can protect your data by distributing it across multiple drives, ensuring that even if one drive fails, your data remains accessible.
  2. Backup options: Consider a NAS device that provides built-in backup options. This could include features like scheduled backups, incremental backups, or the ability to sync your data with cloud storage services. Having regular backups will help minimize the risk of data loss.
  3. Scalability: Ensure that the NAS device can accommodate your current and future storage needs. If your data storage requirements increase over time, you should be able to easily expand the storage capacity of the NAS device without any data loss or disruption.
  4. Data protection features: Look for features like snapshotting, which allows you to take point-in-time copies of your data. Snapshots can be useful in case of accidental file deletions or data corruption, as they enable you to restore previous versions of your data.
  5. Power protection: Consider a NAS device that includes power protection features such as an uninterruptible power supply (UPS) or surge protection. Power outages or electrical surges can lead to data loss or corruption, so having these protections in place can help mitigate these risks.
  6. Data integrity checks: Choose a NAS device that performs regular data integrity checks to identify and correct any potential data errors or corruption. This can help prevent data loss due to undetected errors.
  7. Ease of management: Ensure that the NAS device has a user-friendly interface and management tools that allow you to easily monitor and manage your data. This includes features like email alerts for system health, disk status, or potential issues.

By considering these factors, you can minimize data loss risks and ensure the safety and accessibility of your data on a NAS Promise Vess A8021 device.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Vess A8021 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise Vess A8021. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Promise

How to recover data from a Promise

Vess A8021 has 2 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise Vess A8021 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Vess A8021, feel free to leave a comment!
  • Horatio Upton
    Horatio Upton 7.09.2023 17:47 #
    Will data recovery from a NAS Promise Vess A8021 device affect the existing data?
    • Hetman Software
      Hetman Software 7.09.2023 19:00 #

      Data recovery from a NAS (Network Attached Storage) device like the Promise Vess A8021 should not affect the existing data if done correctly. However, it is always recommended to take precautions and follow best practices to minimize the risk of data loss.

      Here are a few things to consider:

      1. Engage a professional: It is advisable to seek the help of a professional data recovery service provider who specializes in NAS devices. They have the expertise and tools to handle the recovery process without causing any harm to the existing data.
      2. Avoid DIY attempts: Trying to recover data yourself without proper knowledge and experience can potentially lead to further data loss or damage. It is best to leave it to professionals who have the necessary skills and resources.
      3. Isolate the device: Once you realize data loss has occurred, it is crucial to stop using the NAS device immediately. Continued usage or any modifications to the device can potentially overwrite or corrupt the existing data, making recovery more difficult.
      4. Create a backup: If possible, make a backup of the existing data before attempting any recovery. This ensures that even if something goes wrong during the recovery process, you still have a copy of your data.

      Remember, data recovery is a complex process, and there is always a small possibility of data loss or damage. Therefore, it is essential to choose a reputable and reliable data recovery service provider to minimize any potential risks.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to physically set up a NAS Promise Vess A8021 at home?

    Setting up a NAS Promise Vess A8021 at home involves several steps. Here is a general outline of the necessary steps:

    1. Unpack and inspect the NAS: Carefully unpack the NAS unit and inspect it for any physical damage during shipping. Ensure that all the necessary components are included.
    2. Choose a suitable location: Select an appropriate location for the NAS, preferably a cool and well-ventilated area. Ensure that there is enough space for the NAS and that it is close to a power outlet and network connection.
    3. Connect power and network cables: Connect the power cable to the NAS and plug it into a power outlet. Then, connect the network cable from your router or switch to the LAN port on the NAS.
    4. Insert hard drives: Open the NAS enclosure and insert the hard drives into the drive bays. Ensure that the drives are properly aligned and securely connected to the NAS.
    5. Configure RAID: Depending on your storage needs, you may need to configure RAID (Redundant Array of Independent Disks) on the NAS. This step may vary depending on the specific NAS model and software interface. Consult the NAS user manual for detailed instructions on RAID configuration.
    6. Power on the NAS: Press the power button to turn on the NAS. Wait for it to boot up and initialize the drives. This process may take a few minutes.
    7. Access the NAS interface: Once the NAS is powered on, you can access its web-based interface using a computer connected to the same network. Open a web browser and enter the NAS IP address or hostname to access the interface.
    8. Set up network settings: Configure the network settings of the NAS, including IP address, subnet mask, gateway, and DNS. These settings will determine how the NAS connects to your home network.
    9. Create user accounts and shares: Set up user accounts on the NAS and create shared folders or volumes. This will allow you to control access to the NAS and organize your data.
    10. Configure additional settings: Depending on your requirements, you may need to configure additional settings such as backup, remote access, or media streaming. Refer to the NAS user manual for guidance on these settings.
    11. Test and verify: After completing the initial setup, perform some basic tests to ensure that the NAS is functioning correctly. Copy some files to the NAS, access them from other devices, and check for any errors or issues.

    These steps provide a general overview of setting up a NAS Promise Vess A8021 at home. However, it's important to refer to the specific user manual and documentation provided by Promise Technology for detailed instructions and any specific requirements or recommendations for your particular NAS model.

  • How do you configure the network settings and connect the NAS Promise Vess A8021 to your home network?

    To configure the network settings and connect the NAS Promise Vess A8021 to your home network, you can follow these steps:

    1. Connect the NAS device to your home network using an Ethernet cable. Plug one end of the cable into the LAN port on the NAS device and the other end into an available LAN port on your router or switch.
    2. Power on the NAS device by plugging it into a power source and pressing the power button.
    3. Locate the IP address of the NAS device. This can usually be found in the device's user manual or by using a network scanning tool. Alternatively, you can check the DHCP client list on your router to find the NAS device's IP address.
    4. Open a web browser on a computer connected to the same network and enter the NAS device's IP address in the address bar.
    5. You will be prompted to enter the login credentials for the NAS device. Use the default username and password provided in the device's user manual or on its packaging. It is highly recommended to change the default password after logging in for security reasons.
    6. Once logged in, you will be presented with the NAS device's web-based management interface. Navigate to the network settings or network configuration section.
    7. In the network settings, you can configure the NAS device to obtain an IP address automatically (DHCP) or specify a static IP address. Choose the appropriate option based on your network setup.
    8. If using a static IP address, enter the desired IP address, subnet mask, default gateway, and DNS server addresses provided by your network administrator or ISP.
    9. Save the network settings and restart the NAS device for the changes to take effect.
    10. After the NAS device restarts, it should be connected to your home network. You can access it by entering its IP address in a file explorer or using dedicated software provided by Promise Technology.

    Note: The exact steps may vary slightly depending on the specific model and firmware version of the Promise Vess A8021 NAS device. It is recommended to consult the device's user manual or contact Promise Technology support for detailed instructions.

  • What software or applications are required to access and manage the NAS Promise Vess A8021, and how do you install and configure them?

    To access and manage the NAS Promise Vess A8021, you need to use the following software or applications:

    1. Web-based User Interface (UI): The NAS Promise Vess A8021 can be managed through a web-based UI. You can access it using a web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
    2. Promise Utility: The Promise Utility is a software tool provided by Promise Technology to manage and configure their storage devices. It allows you to discover and configure the NAS Promise Vess A8021 on your network.

    Here are the steps to install and configure the software:

    1. Connect the NAS Promise Vess A8021 to your network using an Ethernet cable.
    2. Power on the NAS and wait for it to boot up.
    3. On your computer, open a web browser and enter the IP address of the NAS in the address bar. The IP address can be obtained from your network administrator or by checking the DHCP client list on your router.
    4. The web-based UI login page will appear. Enter the default username and password provided by Promise Technology. If you don't have the default credentials, consult the user manual or contact Promise Technology support.
    5. Once logged in, you can access and manage the NAS through the web-based UI. From here, you can configure network settings, create storage volumes, set up user accounts, and perform various administrative tasks.
    6. To install the Promise Utility, visit the Promise Technology website and navigate to the support section. Search for the appropriate version of the Promise Utility for your operating system and download it.
    7. Run the downloaded installer and follow the on-screen instructions to install the Promise Utility on your computer.
    8. Launch the Promise Utility and it will search for the NAS on your network. Once discovered, you can connect to the NAS and perform advanced management tasks using the Promise Utility.

    Note: The exact steps may vary slightly depending on the specific version of the NAS Promise Vess A8021 and the software versions provided by Promise Technology. It's recommended to refer to the user manual or contact Promise Technology support for detailed instructions specific to your device.

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