How to recover data from Promise Vess R2600ti PRO NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise Vess R2600ti PRO

Promise Vess R2600ti PRO NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Vess R2600ti PRO.

How to recover data from NAS Promise Vess R2600ti PRO

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can hardware failure lead to data loss in NAS Promise Vess R2600ti PRO devices?

Hardware failure in NAS Promise Vess R2600ti PRO devices can lead to data loss in several ways:

  1. Hard drive failure: The NAS device typically consists of multiple hard drives configured in a RAID array for data redundancy. If one or more hard drives fail, it can result in data loss as the RAID array may not be able to rebuild or recover the data.
  2. Power supply failure: A faulty power supply can cause the NAS device to shut down abruptly, leading to data corruption or loss if the data was being written or accessed at that time.
  3. Controller failure: The RAID controller in the NAS device manages the data storage and retrieval process. If the controller fails, it can result in data loss or inaccessibility.
  4. Fan failure: The NAS device usually has built-in fans to cool the internal components. If the fans fail, it can lead to overheating of the device, potentially causing damage to the hard drives and resulting in data loss.
  5. Network interface failure: The NAS device connects to the network to allow data access and sharing. If the network interface fails, it can make the data inaccessible or result in data loss during the transfer process.
  6. Firmware or software corruption: Hardware failure can sometimes lead to firmware or software corruption in the NAS device. This can cause data loss or make the device unresponsive.

To mitigate the risk of data loss due to hardware failure, it is recommended to regularly backup the data stored in the NAS device to an external storage device or to the cloud. Additionally, monitoring the health of the hardware components and promptly replacing any faulty parts can help prevent data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Vess R2600ti PRO can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise Vess R2600ti PRO. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

Vess R2600ti PRO has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise Vess R2600ti PRO network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Vess R2600ti PRO, feel free to leave a comment!
  • Denis Cotes
    Denis Cotes 7.09.2023 13:46 #
    Can data recovery from a NAS Promise Vess R2600ti PRO device be performed if there are issues with the operating system or firmware?
    • Hetman Software
      Hetman Software 7.09.2023 14:59 #

      Yes, data recovery can be performed from a NAS Promise Vess R2600ti PRO device even if there are issues with the operating system or firmware. In such cases, the data recovery process typically involves bypassing the problematic OS or firmware and accessing the underlying storage directly. This can be done by connecting the hard drives from the NAS device to a different system or using specialized data recovery tools and techniques. It is recommended to consult with a professional data recovery service provider who has experience in dealing with NAS devices to ensure a successful recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Promise Vess R2600ti PRO perform as an email server in terms of reliability and performance?

    The NAS Promise Vess R2600ti PRO is primarily designed as a high-performance storage solution rather than an email server. However, it can still be used as an email server, but its performance and reliability may vary depending on various factors.

    In terms of reliability, the Vess R2600ti PRO offers redundant power supplies and cooling fans, which enhance the overall system reliability. It also supports RAID configurations for data protection and can handle drive failures without data loss. These features contribute to the reliability of the system.

    In terms of performance, the Vess R2600ti PRO is equipped with high-performance hardware components, including powerful processors and ample memory. This allows it to handle multiple tasks simultaneously, which is beneficial for an email server. Additionally, its support for high-speed network connectivity ensures efficient data transfer.

    However, it's important to note that the performance of the email server also depends on the email server software being used. Factors such as the number of users, email volume, and concurrent connections can affect the overall performance.

    Overall, while the NAS Promise Vess R2600ti PRO can function as an email server, it is recommended to choose a dedicated email server solution for optimal reliability and performance.

  • What are the key features and capabilities of the NAS Promise Vess R2600ti PRO that make it suitable for hosting an email server?

    The NAS Promise Vess R2600ti PRO has several key features and capabilities that make it suitable for hosting an email server:

    1. High Performance: The Vess R2600ti PRO is equipped with high-performance hardware components, including a powerful Intel Xeon processor and up to 128GB of RAM. This allows it to handle the high demands of an email server, such as processing and delivering large volumes of emails quickly.
    2. Scalability: The NAS supports up to 16 hard drives, providing ample storage capacity for hosting large email databases and handling a significant number of user accounts. It also supports various RAID configurations, ensuring data integrity and availability.
    3. Redundancy and Data Protection: The Vess R2600ti PRO offers redundant power supplies and cooling fans, minimizing the risk of hardware failures and ensuring continuous operation of the email server. Additionally, it supports advanced RAID technologies, such as RAID 6 and RAID 60, which provide data redundancy and protection against drive failures.
    4. High Availability: The NAS supports advanced features like failover and link aggregation, ensuring continuous availability of the email server. In the event of a network or hardware failure, the Vess R2600ti PRO can seamlessly switch to a backup network connection or failover to another server, minimizing downtime.
    5. Advanced Storage Management: The NAS comes with comprehensive storage management software, allowing administrators to efficiently manage and allocate storage resources. Features like thin provisioning, snapshot, and remote replication help optimize storage utilization, backup data, and ensure data integrity.
    6. Robust Security: The Vess R2600ti PRO offers various security features, including AES 256-bit encryption, access control lists, and IP-based access control. These features help protect sensitive email data from unauthorized access and ensure compliance with data privacy regulations.
    7. Easy Management and Monitoring: The NAS provides a user-friendly web-based management interface, allowing administrators to easily configure and monitor the email server. It also supports SNMP and email notifications, enabling proactive monitoring and alerting in case of any issues.

    Overall, the high performance, scalability, redundancy, data protection, high availability, advanced storage management, robust security, and easy management capabilities of the NAS Promise Vess R2600ti PRO make it a suitable choice for hosting an email server.

  • Can the NAS Promise Vess R2600ti PRO handle a large number of email accounts and heavy email traffic without experiencing any performance issues?

    The NAS Promise Vess R2600ti PRO is a high-performance storage solution designed for demanding workloads. While it can handle a large number of email accounts and heavy email traffic, the overall performance will depend on several factors such as the specific hardware configuration, the email server software being used, and the network infrastructure.

    To ensure optimal performance, it is recommended to have a robust hardware configuration with sufficient processing power, memory, and storage capacity. Additionally, the network infrastructure should be capable of handling the expected email traffic without any bottlenecks.

    It is also important to regularly monitor and optimize the NAS system to maintain optimal performance. This may involve configuring the email server software for efficient resource utilization, implementing caching mechanisms, and regularly updating the system software.

    Overall, while the NAS Promise Vess R2600ti PRO is a powerful storage solution, the performance of email accounts and traffic will depend on various factors and should be evaluated based on the specific requirements and workload of the email system.

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