How to recover data from Promise Vess R2600xi PRO NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise Vess R2600xi PRO

Promise Vess R2600xi PRO NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Vess R2600xi PRO.

How to recover data from NAS Promise Vess R2600xi PRO

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any recommended practices for protecting NAS Promise Vess R2600xi PRO devices against physical theft or unauthorized access that can lead to data loss?

Yes, there are several recommended practices for protecting NAS Promise Vess R2600xi PRO devices against physical theft or unauthorized access that can lead to data loss. Here are some best practices:

  1. Secure Physical Location: Place the NAS device in a secure and locked room or cabinet to prevent unauthorized physical access.
  2. Restricted Access: Limit access to the NAS device to authorized personnel only. Implement strict access controls, such as strong passwords and multi-factor authentication, to prevent unauthorized login attempts.
  3. Regular Firmware Updates: Keep the NAS device's firmware up to date with the latest security patches and updates provided by the manufacturer. This helps to protect against known vulnerabilities.
  4. Network Segmentation: Place the NAS device on a separate network segment, isolated from the rest of the network. This prevents unauthorized users from gaining access to the NAS through other compromised devices on the network.
  5. Encryption: Enable encryption on the NAS device to protect the data stored on it. This ensures that even if the device is stolen, the data cannot be accessed without the encryption key.
  6. Backup and Disaster Recovery: Implement regular backups of the data stored on the NAS device to an off-site location or cloud storage. This helps to mitigate the risk of data loss in case of theft or physical damage to the device.
  7. Monitoring and Logging: Enable logging and monitoring features on the NAS device to detect any suspicious activities or unauthorized access attempts. Regularly review the logs to identify any potential security issues.
  8. Physical Security Measures: Implement additional physical security measures, such as surveillance cameras, motion sensors, and alarms, to deter theft and unauthorized access.
  9. Employee Training: Educate employees about the importance of data security and the proper use of the NAS device. Train them on how to create strong passwords, recognize phishing attempts, and follow best practices for data protection.

By following these recommended practices, you can significantly reduce the risk of physical theft or unauthorized access leading to data loss on NAS Promise Vess R2600xi PRO devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Vess R2600xi PRO can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise Vess R2600xi PRO. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

Vess R2600xi PRO has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise Vess R2600xi PRO network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Vess R2600xi PRO, feel free to leave a comment!
  • Jameson Tilney
    Jameson Tilney 7.09.2023 13:52 #
    Can data recovery from a NAS Promise Vess R2600xi PRO device be done if the network interface is not functioning?
    • Hetman Software
      Hetman Software 7.09.2023 15:00 #

      Yes, data recovery from a NAS (Network Attached Storage) device like the Promise Vess R2600xi PRO is possible even if the network interface is not functioning. The network interface is responsible for connecting the NAS device to the network, allowing users to access and manage the data stored on it.

      If the network interface is not working, it may prevent direct access to the NAS device over the network. However, data recovery can still be performed through alternative methods such as:

      1. Direct connection: The NAS device may have additional ports, such as USB or eSATA, which can be used to connect it directly to a computer or another device. By establishing a direct connection, you may be able to access the storage drives and recover the data.
      2. Removing the drives: In some cases, NAS devices use standard hard drives that can be removed from the device. By removing the drives and connecting them to a computer or a compatible external enclosure, you can attempt to recover the data directly from the drives.
      3. Professional data recovery services: If the above methods are not feasible or if you are not comfortable attempting data recovery yourself, you can seek professional data recovery services. These services specialize in recovering data from various storage devices, including NAS devices. They have the necessary tools, expertise, and cleanroom facilities to recover data even in complex situations.

      It's important to note that attempting data recovery yourself or using professional services may have varying levels of success depending on the specific issue and the condition of the storage drives.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What is iSCSI and how does it work in the context of network storage?

    iSCSI (Internet Small Computer System Interface) is a protocol that allows the transmission of SCSI (Small Computer System Interface) commands over an IP network, enabling the connection between storage devices and servers over a network.

    In the context of network storage, iSCSI works by encapsulating SCSI commands within IP packets, allowing the storage devices to be accessed remotely as if they were directly attached to the server. This enables the use of existing IP networks for storage connectivity, eliminating the need for dedicated storage networks.

    Here's a step-by-step overview of how iSCSI works in the context of network storage:

    1. Initiator and Target: The iSCSI architecture involves two main components: the initiator and the target. The initiator is the client or server that requires access to the storage, while the target is the storage device that provides the storage resources.
    2. Discovery: The initiator discovers available iSCSI targets on the network by sending a discovery request. The target responds with its available resources, including its iSCSI name and IP address.
    3. Login: After discovering the target, the initiator establishes a connection by sending a login request. This involves negotiating parameters such as authentication, security, and session settings.
    4. Session Establishment: Once the login is successful, a session is established between the initiator and the target. This session allows the exchange of SCSI commands and data.
    5. SCSI Command Execution: The initiator can now send SCSI commands to the target, such as read, write, or inquiry commands. These commands are encapsulated within IP packets and transmitted over the IP network.
    6. Data Transfer: The target processes the SCSI commands and performs the requested operations on the storage resources. Data is transferred between the initiator and the target over the IP network.
    7. Session Termination: When the storage access is no longer required, the initiator can terminate the session by sending a logout request. This releases the resources and ends the connection between the initiator and the target.

    Overall, iSCSI provides a flexible and cost-effective way to connect servers to network storage, allowing for centralized storage management and increased storage capacity without the need for direct physical connections.

  • What are the benefits of using iSCSI in a network-attached storage (NAS) environment?

    There are several benefits of using iSCSI in a network-attached storage (NAS) environment:

    1. Cost-effective: iSCSI utilizes existing Ethernet infrastructure, eliminating the need for expensive Fibre Channel (FC) equipment. This makes it a more cost-effective solution for implementing storage networks.
    2. Flexibility: iSCSI allows for the consolidation of storage resources, enabling multiple servers to access a single storage device. This flexibility allows for efficient resource utilization and simplifies storage management.
    3. Scalability: iSCSI supports the use of IP networks, which are inherently scalable. It allows for the easy addition of storage capacity as the need arises, without disrupting the existing infrastructure.
    4. Performance: iSCSI leverages TCP/IP and Ethernet protocols, which are widely adopted and optimized for performance. With advancements in network technology, iSCSI performance has improved significantly, making it a viable option for high-performance storage environments.
    5. Data protection: iSCSI supports various data protection mechanisms, including data encryption, authentication, and access control. This ensures the security and integrity of data transmitted over the network.
    6. Centralized management: iSCSI simplifies storage management by providing a centralized interface for configuring and managing storage resources. This streamlines administration tasks and reduces the complexity of storage management in a NAS environment.
    7. Compatibility: iSCSI is compatible with various operating systems and platforms, making it a versatile solution for integrating storage devices into different environments.

    Overall, iSCSI offers a cost-effective, flexible, scalable, and high-performance solution for network-attached storage, making it a popular choice for organizations of all sizes.

  • Does the NAS Promise Vess R2600xi PRO support the iSCSI protocol, and if so, what are the features and capabilities it offers in terms of iSCSI functionality?

    Yes, the NAS Promise Vess R2600xi PRO does support the iSCSI protocol. It offers several features and capabilities in terms of iSCSI functionality, including:

    1. iSCSI Target: The Vess R2600xi PRO can function as an iSCSI target, allowing it to provide storage resources to other devices on the network.
    2. iSCSI Initiator: It also supports iSCSI initiator functionality, allowing it to connect to and access storage resources from other iSCSI targets.
    3. High Availability: The Vess R2600xi PRO supports high availability configurations for iSCSI, ensuring that storage resources remain accessible even in the event of hardware failures.
    4. Multipath I/O: It provides support for Multipath I/O (MPIO), which allows for increased reliability and performance by utilizing multiple paths between the iSCSI initiator and target.
    5. Thin Provisioning: The Vess R2600xi PRO supports thin provisioning for iSCSI volumes, allowing for efficient utilization of storage capacity by dynamically allocating space as needed.
    6. Snapshot and Replication: It offers snapshot and replication capabilities for iSCSI volumes, allowing for data protection and disaster recovery.
    7. CHAP Authentication: The Vess R2600xi PRO supports CHAP (Challenge-Handshake Authentication Protocol) authentication for iSCSI, ensuring secure access to storage resources.
    8. VLAN Support: It provides VLAN (Virtual Local Area Network) support for iSCSI, allowing for network segmentation and improved performance.

    These features and capabilities make the NAS Promise Vess R2600xi PRO a versatile and powerful storage solution for iSCSI deployments.

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