How to recover data from Promise VTrak 12110 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak 12110

Promise VTrak 12110 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak 12110.

How to recover data from NAS Promise VTrak 12110

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any specific precautions to take while migrating data between NAS Promise VTrak 12110 devices?

Yes, there are some precautions to take while migrating data between NAS Promise VTrak 12110 devices. Here are a few:

  1. Backup Data: Before starting the migration process, it is highly recommended to backup all the data on the source NAS device. This ensures that even if something goes wrong during the migration, you still have a copy of your data.
  2. Verify Compatibility: Ensure that the target NAS device is compatible with the source device. Check the specifications and requirements of both devices to ensure a smooth migration process.
  3. Plan Downtime: Migrating data between NAS devices may require some downtime. Plan the migration during a time when the impact on users is minimal. Communicate the downtime to users in advance to avoid any inconvenience.
  4. Test Migration: Perform a test migration with a small amount of data to ensure that the process works as expected. This helps identify any potential issues or complications before migrating the entire dataset.
  5. Network Bandwidth: Consider the network bandwidth available for the migration process. If the network is slow or congested, it may significantly impact the migration time. Optimize the network or consider alternative methods like physical transfer of data if required.
  6. Monitor the Migration: Keep a close eye on the migration process and monitor its progress. This allows you to identify any issues or errors early on and take corrective actions if necessary.
  7. Verify Data Integrity: Once the migration is complete, verify the integrity of the data on the target NAS device. Perform data integrity checks and ensure that all files and folders have been successfully transferred.
  8. Update Access Permissions: After the migration, review and update access permissions on the target NAS device as per your requirements. Ensure that users have the necessary access rights to the migrated data.

It is always recommended to consult the official documentation or seek assistance from the vendor for specific instructions and best practices related to migrating data between NAS Promise VTrak 12110 devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak 12110 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak 12110. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak 12110 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak 12110 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak 12110, feel free to leave a comment!
  • Paris Perks
    Paris Perks 8.09.2023 05:52 #
    Is it possible to recover data from a NAS Promise VTrak 12110 device that has been affected by a power supply or voltage fluctuation issue?
    • Hetman Software
      Hetman Software 8.09.2023 05:59 #

      It is possible to recover data from a NAS Promise VTrak 12110 device that has been affected by a power supply or voltage fluctuation issue, but it may require professional data recovery services. Power supply or voltage fluctuation issues can cause damage to the hardware components of the NAS device, including the hard drives where the data is stored.

      If the power supply or voltage fluctuation has caused physical damage to the hard drives, it may be necessary to send the drives to a data recovery specialist who can repair or replace the damaged components in a cleanroom environment. They can then attempt to recover the data from the drives using specialized equipment and techniques.

      It is important to note that data recovery from a NAS device can be a complex and time-consuming process, and there is no guarantee of success. It is always recommended to have a backup of important data to prevent loss in the event of hardware failure or other issues.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the steps to set up and configure iTunes on NAS Promise VTrak 12110?

    Setting up and configuring iTunes on a NAS Promise VTrak 12110 involves the following steps:

    1. Connect the Promise VTrak 12110 to your network: Ensure that the NAS device is connected to your network using an Ethernet cable. Make sure it is powered on and accessible from your computer.
    2. Configure the NAS: Access the NAS administration interface by entering the NAS IP address in your web browser. Login using the administrator credentials.
    3. Create a shared folder: In the NAS administration interface, create a shared folder where you will store your iTunes library. Assign appropriate access permissions to the folder.
    4. Enable iTunes Server: In the NAS administration interface, locate the iTunes Server settings. Enable the iTunes server functionality and specify the shared folder created in the previous step as the iTunes library location.
    5. Configure iTunes on your computer: Open iTunes on your computer and go to the Preferences menu. Select the Advanced tab and check the box next to "Share iTunes Library XML with other applications." Click OK to save the changes.
    6. Add media files to the shared folder: Copy or move your media files (music, videos, etc.) to the shared folder created on the NAS.
    7. Access iTunes library from other devices: On other devices connected to the same network, open iTunes and go to the Shared section. You should see the NAS device listed as a shared library. Select it to access your iTunes library and play media files.

    Note: The steps mentioned above are general guidelines, and the exact process may vary depending on the specific NAS device and its firmware/software version. It is recommended to consult the user manual or documentation provided by Promise for detailed instructions tailored to your specific NAS model.

  • What are the benefits of using iTunes on NAS Promise VTrak 12110 compared to other storage solutions?

    Using iTunes on the NAS Promise VTrak 12110 offers several benefits compared to other storage solutions:

    1. Centralized storage: The NAS allows you to store your iTunes library in a central location, accessible to all devices on your network. This eliminates the need for multiple copies of your library and ensures consistency across devices.
    2. Increased storage capacity: The Promise VTrak 12110 is a high-capacity NAS solution, offering ample storage space for your iTunes library. This allows you to store a large number of songs, movies, TV shows, and other media files without worrying about running out of space.
    3. Easy sharing and access: With the NAS, you can easily share your iTunes library with other users on your network. This means that everyone can access and enjoy the same media files simultaneously, without the need for physical transfers or copying files.
    4. Backup and data protection: The Promise VTrak 12110 NAS provides built-in data protection features, such as RAID configurations and automatic backups. This ensures that your iTunes library is safe from data loss or corruption, giving you peace of mind.
    5. Remote access: Many NAS devices, including the Promise VTrak 12110, offer remote access capabilities. This means that you can access your iTunes library from anywhere with an internet connection, allowing you to stream your media files on the go.
    6. Scalability: The Promise VTrak 12110 NAS is designed for scalability, allowing you to expand your storage capacity as your iTunes library grows. You can easily add additional hard drives or upgrade existing ones, ensuring that you never run out of space.

    Overall, using iTunes on the NAS Promise VTrak 12110 provides a convenient, secure, and scalable solution for storing and accessing your media library.

  • Are there any limitations or compatibility issues when using iTunes on NAS Promise VTrak 12110?

    There may be limitations and compatibility issues when using iTunes on NAS Promise VTrak 12110.

    Firstly, the NAS Promise VTrak 12110 is a network-attached storage device primarily designed for data storage and sharing. It may not have built-in support for running iTunes or serving as an iTunes media server.

    Secondly, iTunes is designed to work with specific operating systems such as macOS and Windows. If the NAS Promise VTrak 12110 is running a different operating system or a customized firmware, it may not be compatible with iTunes.

    Additionally, iTunes relies on certain network protocols and services for media sharing and streaming. If the NAS Promise VTrak 12110 does not support these protocols or services, it may not function properly with iTunes.

    To determine the compatibility and limitations, it is recommended to consult the user manual or technical documentation of the NAS Promise VTrak 12110 or contact the manufacturer's support for specific information regarding iTunes compatibility.

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