How to recover data from Promise VTrak 15110 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak 15110

Promise VTrak 15110 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak 15110.

How to recover data from NAS Promise VTrak 15110

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can regular software updates and patches enhance the security and stability of NAS Promise VTrak 15110 devices?

Regular software updates and patches can enhance the security and stability of NAS Promise VTrak 15110 devices in the following ways:

  1. Security Vulnerability Fixes: Software updates and patches often include fixes for known security vulnerabilities. By regularly updating the software on the NAS device, you ensure that any identified security flaws are patched, reducing the risk of unauthorized access, data breaches, or other security incidents.
  2. Bug Fixes and Stability Improvements: Updates and patches also address any bugs or stability issues identified in the previous versions of the software. By applying these updates, you can improve the overall stability and performance of the NAS device, ensuring it functions optimally and minimizing the chances of crashes or other system failures.
  3. Compatibility with New Technologies: As technology evolves, new features and functionalities are introduced. Regular updates and patches ensure that your NAS device remains compatible with the latest technologies, protocols, and standards. This compatibility helps to maintain interoperability with other devices and systems, preventing any potential security or stability issues that may arise due to outdated software.
  4. Improved System Resilience: Updating the software on your NAS device helps in maintaining its resilience against emerging threats. By staying up-to-date with the latest security measures and patches, you can proactively protect your device from new attack vectors, malware, or other malicious activities.
  5. Enhanced Performance and Efficiency: Software updates often include optimizations and performance enhancements that can improve the speed and efficiency of the NAS device. These updates may include improvements to file transfer speeds, data access times, or overall system responsiveness, leading to a better user experience and increased productivity.
  6. Access to New Features: Software updates may introduce new features, functionalities, or management capabilities that can enhance the usability and effectiveness of the NAS device. By regularly updating, you can take advantage of these new features and ensure that your device remains up-to-date with the latest advancements in NAS technology.

Overall, regular software updates and patches are crucial for maintaining the security, stability, and performance of NAS Promise VTrak 15110 devices. By staying current with the latest software versions, you can protect your data, ensure system reliability, and maximize the functionality of your NAS device.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak 15110 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak 15110. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak 15110 has 15 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak 15110 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak 15110, feel free to leave a comment!
  • Dylan Manly
    Dylan Manly 8.09.2023 06:49 #
    Is it possible to recover data from a NAS Promise VTrak 15110 device that has been affected by a hardware RAID controller failure?
    • Hetman Software
      Hetman Software 8.09.2023 06:59 #

      Yes, it is possible to recover data from a NAS Promise VTrak 15110 device that has been affected by a hardware RAID controller failure. In such cases, it is recommended to contact a professional data recovery service that specializes in RAID recovery. They have the expertise and tools to handle complex RAID configurations and can recover data even in situations where the RAID controller has failed. It is important to avoid attempting any DIY recovery methods as they may further damage the data or make it more difficult to recover.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the key features and benefits of using the NAS Promise VTrak 15110 for saving video files?

    The NAS Promise VTrak 15110 offers several key features and benefits for saving video files:

    1. High Storage Capacity: The VTrak 15110 provides a large storage capacity, allowing users to save and store a significant amount of video files. This is especially beneficial for organizations that generate a large volume of video content.
    2. High Performance: The VTrak 15110 is designed to deliver high performance, ensuring smooth and efficient video file saving and retrieval. It is equipped with advanced hardware components and optimized software to handle the demands of video-intensive applications.
    3. Scalability: The VTrak 15110 offers scalability options, allowing users to expand the storage capacity as their video storage needs grow. This flexibility ensures that the system can accommodate increasing video file sizes and quantities over time.
    4. Data Protection: The VTrak 15110 incorporates various data protection features to safeguard video files. It supports RAID configurations, which provide redundancy and fault tolerance, ensuring that video data remains accessible even in the event of drive failures. Additionally, it offers snapshot and replication capabilities for creating backups and off-site copies of video files.
    5. Easy Management: The VTrak 15110 comes with an intuitive management interface, making it easy to configure, monitor, and manage the storage system. It offers centralized management tools that simplify the administration of video files and enable efficient utilization of storage resources.
    6. Connectivity Options: The VTrak 15110 supports multiple connectivity options, including Ethernet, Fibre Channel, and iSCSI, allowing seamless integration into existing network infrastructures. This ensures compatibility with a wide range of video storage environments.
    7. Cost-Effective Solution: The VTrak 15110 offers a cost-effective solution for video file storage. It provides high storage density, reducing the physical footprint and associated costs. Additionally, its scalability and data protection features help optimize storage utilization and minimize the risk of data loss, resulting in cost savings in the long run.

    Overall, the NAS Promise VTrak 15110 is a reliable and feature-rich storage solution for saving video files, offering high capacity, performance, scalability, data protection, ease of management, connectivity options, and cost-effectiveness.

  • How does the NAS Promise VTrak 15110 ensure data reliability and security when storing video files?

    The NAS Promise VTrak 15110 ensures data reliability and security when storing video files through several mechanisms:

    1. RAID Technology: The VTrak 15110 supports various RAID levels (RAID 0, 1, 5, 6, 10) that provide data redundancy and fault tolerance. This means that even if one or multiple hard drives fail, the system can continue to operate without data loss.
    2. Hot Spare: The VTrak 15110 allows for the configuration of a hot spare drive. In the event of a drive failure, the hot spare automatically takes over, minimizing downtime and ensuring data availability.
    3. Data Scrubbing: The system regularly performs data scrubbing, which involves checking the integrity of data stored on the drives. It identifies and corrects any errors or inconsistencies, enhancing data reliability.
    4. Snapshot and Replication: The VTrak 15110 supports snapshot and replication capabilities. Snapshots create point-in-time copies of data, allowing for quick recovery in case of accidental deletion or data corruption. Replication enables data to be copied to another location, providing an additional layer of data protection.
    5. Access Controls: The VTrak 15110 offers comprehensive access control mechanisms, allowing administrators to define user permissions and restrict unauthorized access. This ensures that only authorized individuals can access and modify the stored video files.
    6. Encryption: The VTrak 15110 supports data encryption, which encrypts the video files before storing them on the drives. This protects the data from unauthorized access, even if the drives are physically compromised.
    7. Network Security: The VTrak 15110 incorporates various network security protocols like SSL/TLS, SSH, and IPsec, ensuring secure communication between the NAS and connected devices. This prevents unauthorized interception or tampering of data during transmission.
    8. Physical Security: The VTrak 15110 is designed with physical security features like lockable drive trays and chassis, preventing unauthorized access to the drives and ensuring the physical safety of the stored video files.

    Overall, the combination of RAID technology, data scrubbing, snapshots, replication, access controls, encryption, network security, and physical security measures ensures both the reliability and security of video files stored on the NAS Promise VTrak 15110.

  • Can you provide some examples of industries or use cases where the NAS Promise VTrak 15110 is commonly used for saving video files?

    The NAS Promise VTrak 15110 is commonly used in various industries and use cases where saving video files is critical. Some examples include:

    1. Media and Entertainment: The VTrak 15110 is widely used in the media and entertainment industry for storing and managing large video files. It is commonly used by production houses, post-production studios, and broadcasters to store raw footage, edited videos, and final deliverables.
    2. Video Surveillance: The VTrak 15110 is a popular choice for video surveillance applications, such as in casinos, airports, shopping malls, and government facilities. It can store and manage a large number of high-resolution video feeds from multiple cameras, providing a reliable and scalable storage solution for video surveillance systems.
    3. Video Editing and Post-Production: Video editing and post-production studios often rely on the VTrak 15110 for storing and managing their video projects. It offers high-performance storage capabilities, ensuring smooth playback and editing of high-resolution video files.
    4. Education and Research: The VTrak 15110 finds applications in educational institutions and research facilities where video content is produced and stored. It can be used for storing lecture recordings, research experiments, and other educational video materials.
    5. Sports Broadcasting: The VTrak 15110 is commonly used in sports broadcasting to store and manage live and recorded video feeds from multiple cameras. It provides the necessary storage capacity and performance to handle the high data rates associated with live sports events.
    6. Video Production and Advertising: Advertising agencies and video production companies often use the VTrak 15110 to store and manage their video assets. It allows them to easily access and share video files during the production and post-production stages.

    These are just a few examples, and the VTrak 15110 can be utilized in various other industries and use cases where video file storage is a requirement.

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