How to recover data from Promise VTrak 15200 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak 15200

Promise VTrak 15200 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak 15200.

How to recover data from NAS Promise VTrak 15200

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can malware or ransomware attacks lead to data loss in NAS Promise VTrak 15200 devices?

Yes, malware or ransomware attacks can potentially lead to data loss in NAS Promise VTrak 15200 devices. If a device is infected with malware or targeted by ransomware, the attacker can encrypt or delete the data stored on the device, making it inaccessible to the user. It is always important to have proper security measures in place, such as firewalls, antivirus software, and regular data backups, to mitigate the risk of such attacks and minimize potential data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak 15200 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak 15200. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak 15200 has 15 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak 15200 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak 15200, feel free to leave a comment!
  • Jacob Murnan
    Jacob Murnan 8.09.2023 06:46 #
    Will data recovery from a NAS Promise VTrak 15200 device affect the existing data?
    • Hetman Software
      Hetman Software 8.09.2023 07:00 #

      Data recovery from a NAS Promise VTrak 15200 device should not affect the existing data if the recovery process is carried out correctly. However, it is always recommended to take precautions and create a backup of the existing data before attempting any data recovery process. This is to ensure that in case of any unforeseen issues or errors during the recovery process, the original data remains safe and unaffected.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How do I perform a software update on a NAS Promise VTrak 15200?

    To perform a software update on a NAS Promise VTrak 15200, you can follow these steps:

    1. Download the latest firmware update for your NAS model from the Promise Technology website. Make sure to choose the correct firmware version for your specific device.
    2. Connect to the NAS device using a web browser. You can do this by entering the IP address of the NAS in the browser's address bar.
    3. Log in to the NAS administration interface using your username and password.
    4. Navigate to the "System" or "Settings" section of the administration interface. The exact location may vary depending on the firmware version.
    5. Look for an option called "Firmware Update" or "Software Update." Click on it to access the firmware update settings.
    6. In the firmware update settings, you will typically find an option to browse for the firmware file you downloaded earlier. Click on the "Browse" or "Choose File" button to select the firmware file from your computer.
    7. Once you have selected the firmware file, click on the "Upload" or "Start" button to begin the firmware update process. This process may take a few minutes, so be patient and avoid interrupting it.
    8. After the firmware update is complete, the NAS device will automatically reboot. During this time, it is important not to turn off or disconnect the NAS.
    9. Once the NAS has finished rebooting, log back into the administration interface to verify that the firmware has been successfully updated. You can usually find the firmware version information in the "System" or "About" section of the interface.

    Note: It is recommended to backup your data before performing a firmware update to avoid any potential data loss due to unforeseen issues during the update process.

  • What are the benefits of regularly updating the software on a NAS Promise VTrak 15200?

    Regularly updating the software on a NAS Promise VTrak 15200 can provide several benefits, including:

    1. Security enhancements: Software updates often include security patches and fixes that address vulnerabilities in the system. By regularly updating the software, you can ensure that your NAS device is protected against potential security threats.
    2. Bug fixes and stability improvements: Software updates also include bug fixes that address any known issues or glitches in the system. By keeping the software up to date, you can enhance the stability and reliability of your NAS device, minimizing the risk of system crashes or data loss.
    3. Performance optimizations: Updates may include performance optimizations that can improve the overall speed and efficiency of your NAS device. These optimizations can help to enhance data transfer speeds, reduce latency, and improve the overall performance of your storage system.
    4. Compatibility with new hardware or software: Software updates often introduce compatibility with new hardware or software. By updating the software on your NAS device, you can ensure that it remains compatible with the latest technologies and can seamlessly integrate with other devices or software applications.
    5. Access to new features and functionalities: Updates may also introduce new features or functionalities to your NAS device. These new features can enhance the capabilities of your storage system, providing you with additional options for data management, backup, or remote access.
    6. Long-term support: Regularly updating the software ensures that you receive ongoing support from the manufacturer. If you encounter any issues or require assistance, having the latest software version installed can simplify the troubleshooting process and ensure that you have access to the most up-to-date support resources.

    Overall, regularly updating the software on a NAS Promise VTrak 15200 is essential to maintain the security, stability, performance, and compatibility of your storage system, while also ensuring access to new features and ongoing support.

  • Are there any specific requirements or precautions to consider before initiating a software update on a NAS Promise VTrak 15200?

    Before initiating a software update on a NAS Promise VTrak 15200, there are a few requirements and precautions to consider:

    1. Backup: Ensure that you have a complete backup of all your data on the NAS. This is important to avoid any potential data loss during the update process.
    2. Compatibility: Verify the compatibility of the software update with your specific NAS model and firmware version. Check the manufacturer's website or contact their support for information on the compatibility of the update.
    3. Read Release Notes: Carefully read the release notes or documentation provided with the software update. It contains important information about the update process, any known issues, and specific instructions for installing the update.
    4. Network Stability: Ensure that your NAS is connected to a stable network connection during the update process. A sudden network interruption or failure can cause the update to fail or corrupt the system.
    5. Power Supply: Make sure that the NAS has a stable power supply during the update. Avoid updating the software during a power outage or when there are chances of power fluctuations.
    6. Patience: Software updates can take some time to complete. Be patient and allow the update process to finish without interruption.
    7. Technical Support: If you are unsure about the update process or have any questions, it is recommended to reach out to the manufacturer's technical support for guidance.

    By following these requirements and precautions, you can minimize the risk of any issues or data loss during the software update on your NAS Promise VTrak 15200.

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