Accessing RAID Disk Files When NAS Promise VTrak E5320f is Inoperable: Practical Steps

Contents

• Why can’t ordinary software tools restore files from RAID?
• How to take hard disks out of the NAS and connect them to a PC?
  • Restoring data with Hetman RAID Recovery
  • Safe recovery from disk images
  • Where are user’s files stored?
  • Comparison of software for RAID recovery

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any specific industry regulations or compliance requirements to consider when securing data on NAS Promise VTrak E5320f devices?

Yes, there are several industry regulations and compliance requirements to consider when securing data on NAS Promise VTrak E5320f devices. Some of the key regulations and requirements include:

1. General Data Protection Regulation (GDPR): If you handle personal data of European Union (EU) citizens, you need to comply with GDPR. This regulation requires organizations to implement appropriate security measures to protect personal data, including data stored on NAS devices.
2. Health Insurance Portability and Accountability Act (HIPAA): If you are a healthcare provider or handle protected health information (PHI) in the United States, you need to comply with HIPAA. This regulation mandates the protection of PHI and requires the implementation of security controls to safeguard data stored on NAS devices.
3. Payment Card Industry Data Security Standard (PCI DSS): If you handle credit card information, you need to comply with PCI DSS. This standard outlines security requirements for organizations that process, store, or transmit credit card data, including data stored on NAS devices.
4. Sarbanes-Oxley Act (SOX): If you are a publicly traded company in the United States, you need to comply with SOX. This regulation requires the protection of financial data and mandates the implementation of security controls to secure data stored on NAS devices.
5. Federal Information Security Management Act (FISMA): If you are a government agency or contractor in the United States, you need to comply with FISMA. This regulation outlines security requirements for federal information systems, including NAS devices used to store sensitive government data.
6. International Organization for Standardization (ISO) 27001: This is a widely recognized information security standard that provides a framework for implementing an information security management system (ISMS). Compliance with ISO 27001 can help ensure the secure storage of data on NAS devices.

It is important to note that these regulations and requirements may have specific technical and operational controls that need to be implemented to secure data on NAS Promise VTrak E5320f devices. It is recommended to consult with legal and compliance experts to ensure full compliance with the applicable regulations.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak E5320f can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

1. Turn off the storage and disconnect it from the power supply.

   WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

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   How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak E5320f. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Promise

VTrak E5320f has 24 HDD slots, and it supports the following array types:

• RAID 0;
• RAID 1;
• RAID 1E;
• RAID 3;
• RAID 5;
• RAID 6;
• RAID 30;
• RAID 50;
• RAID 60;
• JBOD;

NAS supports:

• exFAT, VFAT, FAT 12 / 16 / 32;
• NTFS / ReFS;
• APFS / HFS+;
• Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
• VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

• Overwriting during the recovery process;
• Loss resulting from bad sectors;
• User mistakes.

To create an image, do the following:

1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

   

4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

   

Where are user’s files stored?

The Promise VTrak E5320f network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery