How to recover data from Promise VTrak E610f NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak E610f

Promise VTrak E610f NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak E610f.

How to recover data from NAS Promise VTrak E610f

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any data storage capacity limitations that can impact data loss risks for NAS Promise VTrak E610f devices?

Yes, there are data storage capacity limitations that can impact data loss risks for NAS Promise VTrak E610f devices. The specific limitations depend on the configuration and model of the device, but generally, the following factors can impact data loss risks:

  1. RAID Configuration: The VTrak E610f supports various RAID configurations, such as RAID 0, RAID 1, RAID 5, RAID 6, etc. The choice of RAID configuration affects the storage capacity and data redundancy. For example, RAID 0 offers maximum storage capacity but no redundancy, while RAID 1 provides data mirroring for improved fault tolerance.
  2. Drive Size and Quantity: The VTrak E610f has a maximum drive capacity limit, which is typically determined by the firmware version and hardware specifications. Exceeding this limit can lead to data loss risks.
  3. Drive Failure and Rebuild Time: In a RAID configuration, if a drive fails, the system enters a rebuild process to restore data from the remaining drives. During this rebuild process, the system is vulnerable to data loss if another drive fails. The larger the drive capacity and the more drives in the array, the longer the rebuild time, and the higher the risk of data loss.
  4. Backup and Redundancy: While the VTrak E610f offers RAID redundancy, it is still important to have a backup strategy in place. RAID protects against drive failures, but it cannot protect against other risks like accidental deletion, file corruption, or catastrophic events like fire or theft. Having a regular backup schedule and off-site backups can mitigate data loss risks.

It is crucial to consult the device's documentation, specifications, and user manuals for specific limitations and best practices to minimize data loss risks for the NAS Promise VTrak E610f devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak E610f can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak E610f. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak E610f has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak E610f network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak E610f, feel free to leave a comment!
  • Frederic Haslam
    Frederic Haslam 3.09.2023 08:10 #
    Are there any specific encryption keys or passwords required for data recovery from encrypted NAS Promise VTrak E610f devices?
    • Hetman Software
      Hetman Software 3.09.2023 09:12 #

      Yes, there are specific encryption keys or passwords required for data recovery from encrypted NAS Promise VTrak E610f devices. The encryption keys or passwords are used to decrypt the data stored on the NAS device. Without the correct encryption keys or passwords, the data cannot be accessed or recovered. It is important to securely store and protect these encryption keys or passwords to ensure the security and integrity of the encrypted data.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • Can the NAS Promise VTrak E610f be operated using Wi-Fi standard connections, or is it limited to wired Ethernet connections only?

    The NAS Promise VTrak E610f is limited to wired Ethernet connections only. It does not have built-in Wi-Fi capabilities.

  • What are the specific requirements or configurations needed to ensure seamless operation of the NAS Promise VTrak E610f when connected to a Wi-Fi network?

    The NAS Promise VTrak E610f is a network-attached storage device designed to be connected to a wired network rather than a Wi-Fi network. However, if you still want to connect it to a Wi-Fi network, you would need to follow these requirements and configurations:

    1. Wi-Fi Router: You need a Wi-Fi router that supports Ethernet connections. The router should have an available Ethernet port to connect the NAS device.
    2. Ethernet to Wi-Fi Adapter: Since the NAS device does not have built-in Wi-Fi capabilities, you would need an Ethernet to Wi-Fi adapter. This adapter will convert the wired Ethernet connection to a wireless signal that can be transmitted over the Wi-Fi network.
    3. Power Source: The Ethernet to Wi-Fi adapter should have a power source to operate. It may require a power outlet or be powered through USB, depending on the specific adapter you choose.
    4. Network Configuration: Once the Ethernet to Wi-Fi adapter is connected to the NAS device and the Wi-Fi network, you need to configure the network settings. This can typically be done through the adapter's web interface or software provided by the manufacturer.
    5. Wi-Fi Signal Strength: Ensure that the Wi-Fi signal strength is strong and stable in the location where the NAS device and the Ethernet to Wi-Fi adapter are placed. Weak or intermittent Wi-Fi signals may result in reduced performance or disconnections.
    6. Security: It is crucial to secure your Wi-Fi network with a strong password and encryption to prevent unauthorized access to your NAS device and data.
    7. Performance Considerations: It's important to note that connecting a NAS device to a Wi-Fi network may result in reduced performance compared to a wired connection. Wi-Fi networks are generally slower and more susceptible to interference, which can impact data transfer speeds and overall performance.

    It's worth mentioning that connecting a NAS device via Wi-Fi is not the recommended or optimal setup. For seamless operation and maximum performance, it is advisable to connect the NAS device directly to your network router or switch using an Ethernet cable.

  • Are there any potential limitations or performance considerations when using Wi-Fi connectivity with the NAS Promise VTrak E610f, compared to using a wired Ethernet connection?

    Yes, there are potential limitations and performance considerations when using Wi-Fi connectivity with the NAS Promise VTrak E610f compared to using a wired Ethernet connection.

    1. Speed and Bandwidth: Wi-Fi connections generally have lower speeds and limited bandwidth compared to wired Ethernet connections. This can result in slower data transfer rates and reduced overall performance when accessing and transferring large files or performing intensive tasks.
    2. Stability and Reliability: Wi-Fi connections are susceptible to interference from other devices, physical obstructions, and signal degradation over distance. This can lead to intermittent connectivity issues, dropped connections, or slower speeds compared to the more stable and reliable wired Ethernet connections.
    3. Latency and Response Time: Wi-Fi connections tend to have higher latency and increased response times compared to wired Ethernet connections. This can impact real-time applications, such as video streaming or online gaming, where a stable and low-latency connection is crucial.
    4. Security: Wi-Fi connections are generally considered less secure than wired Ethernet connections. Wi-Fi networks can be more vulnerable to unauthorized access, eavesdropping, and data breaches if not properly secured with strong encryption and authentication protocols.
    5. Distance and Coverage: The range and coverage of Wi-Fi networks can be limited, especially in large or multi-story buildings. Signal strength and quality may degrade over distance, resulting in slower speeds or dropped connections. Wired Ethernet connections do not have these limitations and can provide consistent performance throughout the network.

    In summary, while Wi-Fi connectivity offers convenience and flexibility, it may not provide the same level of performance, stability, and security as a wired Ethernet connection. It is important to consider these factors when choosing the type of connectivity for the NAS Promise VTrak E610f based on your specific requirements and usage scenarios.

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