How to Access Files on a RAID Disk Without NAS Promise VTrak E610s Functionality: Practical Steps

For RAID disk file access with a non-working ⭐ NAS, connect to a PC, match RAID settings, and use recovery software for data recovery.

How to Access Files on a RAID Disk Without NAS Promise VTrak E610s Functionality: Practical Steps

Promise VTrak E610s NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak E610s.

How to Access Files on a RAID Disk Without NAS Promise VTrak E610s Functionality: Practical Steps

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can user training or education help in minimizing data loss incidents on NAS Promise VTrak E610s devices?

User training or education can help in minimizing data loss incidents on NAS Promise VTrak E610s devices in the following ways:

  1. Understanding device features and functionalities: Proper training can help users understand the capabilities and limitations of the NAS device. This knowledge can prevent users from making unintentional mistakes that may lead to data loss, such as misconfigurations or improper handling of data.
  2. Backup and recovery procedures: Educating users about the importance of regular backups and the correct procedures for backing up and recovering data can help minimize data loss incidents. Users should be trained on how to set up automated backups, verify backups, and restore data from backups in case of data loss.
  3. Security best practices: Users should be educated on security best practices to protect data from unauthorized access or cyber threats. This includes setting up strong passwords, enabling encryption, regularly updating firmware and software, and being cautious about phishing or social engineering attacks.
  4. Proper handling and maintenance: Training users on how to handle the NAS device properly, including precautions during installation, maintenance, and physical handling, can minimize the risk of physical damage that may result in data loss.
  5. Monitoring and proactive maintenance: Users should be trained to monitor the NAS device regularly for any signs of potential issues, such as disk failures, storage capacity limitations, or network connectivity problems. This proactive approach can help identify and resolve problems before they lead to data loss.
  6. Reporting incidents and seeking assistance: Users should be educated on how to report any incidents or issues they encounter promptly. This ensures that IT or support personnel can address the problems in a timely manner, reducing the chances of data loss and minimizing the impact if an incident occurs.

Overall, user training or education plays a crucial role in creating awareness about data loss prevention measures and promoting responsible usage of NAS devices, thereby minimizing data loss incidents.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak E610s can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak E610s. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak E610s has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak E610s network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak E610s, feel free to leave a comment!
  • Uriah Wind
    Uriah Wind 8.09.2023 14:50 #
    Is it possible to recover data from a NAS Promise VTrak E610s device that has been affected by a file system corruption or partition error?
    • Hetman Software
      Hetman Software 8.09.2023 15:00 #

      Yes, it is possible to recover data from a NAS Promise VTrak E610s device that has been affected by a file system corruption or partition error. However, the success of the recovery process depends on the extent of the damage and the specific recovery methods used.

      Here are a few steps you can take to attempt data recovery from a corrupted NAS device:

      1. Identify the cause of the corruption: Determine whether the corruption is due to a file system error, partition error, or any other issue. This will help you choose the appropriate recovery method.
      2. Contact professional data recovery services: If you are not experienced in data recovery, it is recommended to contact professional data recovery services. They have specialized tools and expertise to handle complex data recovery scenarios. They can assess the situation and provide you with the best course of action.
      3. Attempt basic troubleshooting: If you are familiar with data recovery techniques, you can try some basic troubleshooting steps. This may involve running disk repair tools or checking the integrity of the file system.
      4. Use data recovery software: There are various data recovery software available that can help in recovering data from a corrupted NAS device. These tools can scan the device for recoverable files and attempt to restore them. However, keep in mind that using such software may have limitations and may not always be successful.
      5. Restore from backups: If you have regular backups of your data, you can restore the data from the backup source. This is often the safest and most reliable method to recover data from a corrupted device.

      Remember, it is crucial to avoid further damage to the device during the recovery process. If you are unsure or uncomfortable with performing data recovery yourself, it is best to seek professional assistance to minimize the risk of permanent data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to establish a connection to a NAS Promise VTrak E610s?

    To establish a connection to a NAS Promise VTrak E610s, follow these steps:

    1. Ensure that the NAS Promise VTrak E610s is properly set up and powered on.
    2. Connect the NAS Promise VTrak E610s to your network using an Ethernet cable. Make sure the cable is securely connected to the appropriate network port on the NAS device.
    3. Determine the IP address of the NAS Promise VTrak E610s. This can usually be done through the device's management interface or by checking the DHCP client list on your router.
    4. Open a web browser on your computer and enter the IP address of the NAS Promise VTrak E610s in the address bar. Press Enter to access the management interface.
    5. Enter the appropriate login credentials (username and password) to log into the management interface. If you have not yet set up any credentials, refer to the device's documentation for default login information.
    6. Once logged in, you should be able to configure various settings and access the shared storage on the NAS Promise VTrak E610s.

    Note: The specific steps may vary slightly depending on the firmware version and configuration of the NAS device. It is recommended to consult the device's documentation or contact the manufacturer for detailed instructions.

  • What are the recommended network settings and configurations for connecting to a NAS Promise VTrak E610s?

    The recommended network settings and configurations for connecting to a NAS Promise VTrak E610s are as follows:

    1. IP Address: Assign a static IP address to the NAS device. This ensures that the device always has the same IP address and can be easily accessed on the network.
    2. Subnet Mask: Set the subnet mask to match the subnet of your network. This ensures that the NAS device can communicate with other devices on the same network.
    3. Gateway: Configure the default gateway to the IP address of your router. This allows the NAS device to access the internet and communicate with devices on other networks.
    4. DNS Server: Set the DNS server to the IP address of your DNS server. This enables the NAS device to resolve domain names to IP addresses and access resources on the internet.
    5. Network Speed and Duplex: Configure the network speed and duplex settings to match the capabilities of your network infrastructure. This ensures optimal network performance and avoids connectivity issues.
    6. Network Shares: Set up network shares on the NAS device to allow access to files and folders from other devices on the network. Configure appropriate permissions and security settings to control access to the shared data.
    7. User Authentication: Configure user authentication settings to control access to the NAS device. Create user accounts and assign appropriate permissions to ensure secure access to the data stored on the device.
    8. RAID Configuration: Set up the desired RAID configuration on the NAS device to provide data redundancy and improve performance. Configure the appropriate RAID level based on your requirements and the number of drives installed in the device.

    It is recommended to consult the user manual or documentation provided by Promise Technology for detailed instructions specific to the VTrak E610s model.

  • Are there any specific software or drivers required to connect to a NAS Promise VTrak E610s, and how can they be installed and configured?

    Yes, there are specific software and drivers required to connect to a NAS Promise VTrak E610s. To install and configure them, follow these steps:

    1. Start by downloading and installing the appropriate RAID management software for your operating system from the Promise Technology website. This software is called "WebPAM PROe" for Windows or "Promise Utility" for macOS.
    2. Connect your computer to the same network as the VTrak E610s using an Ethernet cable.
    3. Launch the RAID management software on your computer.
    4. In the software, click on the option to discover or search for the VTrak E610s on the network. This will initiate a search for the NAS device.
    5. Once the device is found, select it and click on the "Connect" or "Add" button.
    6. You may be prompted to enter the login credentials for the VTrak E610s. Enter the username and password provided by the administrator or the default credentials (if not changed).
    7. After successfully connecting to the VTrak E610s, you will be able to configure and manage the NAS device using the RAID management software. This includes creating RAID arrays, configuring storage volumes, setting up network protocols, and managing user access.

    Note: It's important to consult the user manual or documentation provided by Promise Technology for detailed instructions specific to your NAS model and software version.

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